Tackling socio-technical complexity in the heart of your team @ AgileNCR

As a software engineering team, we want to solve complex business problems in the most efficient way possible. We invest a lot in technology to improve our team flow and try to make our technology process sustainable. We’ve got quite compulsive about automation and autonomy in achieving this. However, we are still tribal creatures that require tribal safety. Which means that if we want to make our technology process sustainable, we must also invest in people. For that, we need to tackle socio-technical complexity in the heart of our team.

In this session, Evelyn and Kenny will introduce you to the concept of socio-technical systems. We will explain what socio-technical complexity we are facing when building software to improve our team flow. How you can get a sense of the type of complexity you’re dealing with by using the Cynefin framework. Cynefin can aid your decision-making process by helping you make less biased decisions on how to approach your software development flow with your team. Finally, we’ll show you how visual collaboration tools like EventStorming and many others can help you visualise complexity. You will leave this session knowing how to start tackling socio-technical complexity in your team. Making sure you create a sustainable technology process for your team flow!

Transcript

1. Tackling Socio-Technical Complexity in the heart of your team Kenny Baas-Schwegler & Evelyn van Kelle Photo by Matt Noble on Unsplash @EvelynvanKelle @kenny_baas
2. Photo by Alex Kotliarskyi on Unsplash @EvelynvanKelle @kenny_baas
3. @EvelynvanKelle @kenny_baas Photo by Alex Kotliarskyi on Unsplash
4. @EvelynvanKelle @kenny_baas Photo by NESA by Makers on Unsplash
5. 5 @EvelynvanKelle @kenny_baas
6. @EvelynvanKelle @kenny_baas
7. @EvelynvanKelle @kenny_baas Photo by NESA by Makers on Unsplash Sunken Cost Fallacy: Why change now? We’ve already wasted so much money.
8. 8 @EvelynvanKelle @kenny_baas Autonomy has become compulsive, we need to remember we are still tribal creatures that require tribale safety. -Danielle Braun
9. Photo by Timon Studler on Unsplash Investments in technology are also investments in people, and these investments will make our technology process more sustainable Nicole Forsgren @EvelynvanKelle @kenny_baas
10. Socio-technical systems Photo by frank mckenna on Unsplash Complex organizational approach that recognizes the interaction between people and technology in workplaces @EvelynvanKelle @kenny_baas
11. DevOps: Shifting the burden to the intervenor Photo by Wil Stewart on Unsplash @EvelynvanKelle @kenny_baas
12. @EvelynvanKelle @kenny_baas
13. @EvelynvanKelle @kenny_baas
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15. Cargo Cult @EvelynvanKelle @kenny_baas
16. Photo by Patrick Tomasso on Unsplash You should certainly take universally useful principles (...) you need to also be mindful of how your culture will react / respond. Simon Wardley “ @EvelynvanKelle @kenny_baas
17. @EvelynvanKelle @kenny_baas Open office space to improve communication @EvelynvanKelle @kenny_baas
18. Socio-technical Complexity Result in losing: The big picture, the sense, a shared understanding, vision & mobilization Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas https://www.lix.polytechnique.fr/~golden/sociotechnical.html
19. Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas Socio-technical complexity is the result of ➔ Technical aspects ➔ Cognitive aspects ➔ Social aspects ➔ The interrelations of the three
20. Photo by Nicolas Thomas on Unsplash Technical aspect @EvelynvanKelle @kenny_baas
21. resource: Agile42 @EvelynvanKelle @kenny_baas
22. @EvelynvanKelle @kenny_baas
23. 23 @EvelynvanKelle @kenny_baas
24. Cognitive bias Cognitive aspect @EvelynvanKelle @kenny_baas
25. 25 @EvelynvanKelle @kenny_baas
26. Photo by Jean-Frederic Fortier on Unsplash The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information George A. Miller “ @EvelynvanKelle @kenny_baas
27. 27 @EvelynvanKelle @kenny_baas
28. 28 @EvelynvanKelle @kenny_baas
29. 29 How many beans? @EvelynvanKelle @kenny_baas
30. 30 @EvelynvanKelle @kenny_baas
31. 31 How many beans? @EvelynvanKelle @kenny_baas
32. 32 @EvelynvanKelle @kenny_baas
33. 33 How many beans? @EvelynvanKelle @kenny_baas
34. @EvelynvanKelle @kenny_baas
35. 35 Visual collaboration tools @EvelynvanKelle @kenny_baas
36. Creating a shared sense of reality Photo by Matt Noble on Unsplash @EvelynvanKelle @kenny_baas
37. @EvelynvanKelle @kenny_baas
38. @EvelynvanKelle @kenny_baas foto: Hideta Nagai) credit: Corporate tribe book by Danielle Braun, Jitske Kramer @EvelynvanKelle @kenny_baas Social aspect
39. Fundamental Attribution Error @EvelynvanKelle @kenny_baas
40. @EvelynvanKelle @kenny_baas Photo by Kevin Erdvig on Unsplash credit: Corporate Tribe by Danielle Braun, Jitske Kramer Meetings as campfires Social aspect
41. @EvelynvanKelle @kenny_baas Accurate vs Completeness
42. @EvelynvanKelle @kenny_baas Accurate vs Completeness
43. @EvelynvanKelle @kenny_baas Accurate vs Completeness
44. @EvelynvanKelle @kenny_baas Accurate vs Completeness
45. @EvelynvanKelle @kenny_baas credit: human dimensions
46. @EvelynvanKelle @kenny_baas credit: human dimensions
47. @EvelynvanKelle @kenny_baas credit: Danielle Braun
48. @EvelynvanKelle @kenny_baas Who does this?
49. @EvelynvanKelle @kenny_baas Photo by Jay Wen on Unsplash Check-in / Check-out
50. When you start judging, you stop listening and learning. Photo by Jeff Qian on Unsplash @EvelynvanKelle @kenny_baas
51. Tackling socio-technical complexity ➔ Use the Cynefin framework as a sense-making device to aid decision-making. ➔ Be aware of cognitive bias and visualise complexity to maintain a shared understanding. ➔ Have meetings as campfires to increase understanding and lower assumptions. @EvelynvanKelle @kenny_baas
52. @kenny_baas #CatTax @kenny_baas Baasie.com xebia.com/blog/author/kbaas/ https://speakerdeck.com/baasie @EvelynvanKelle evelynvankelle@gmail.com https://www.evelynvankelle.com Leave the judging to cats.