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Tackling socio-technical complexity in the heart of your team @ AgileNCR

Tackling socio-technical complexity in the heart of your team @ AgileNCR

As a software engineering team, we want to solve complex business problems in the most efficient way possible. We invest a lot in technology to improve our team flow and try to make our technology process sustainable. We’ve got quite compulsive about automation and autonomy in achieving this. However, we are still tribal creatures that require tribal safety. Which means that if we want to make our technology process sustainable, we must also invest in people. For that, we need to tackle socio-technical complexity in the heart of our team.

In this session, Evelyn and Kenny will introduce you to the concept of socio-technical systems. We will explain what socio-technical complexity we are facing when building software to improve our team flow. How you can get a sense of the type of complexity you’re dealing with by using the Cynefin framework. Cynefin can aid your decision-making process by helping you make less biased decisions on how to approach your software development flow with your team. Finally, we’ll show you how visual collaboration tools like EventStorming and many others can help you visualise complexity. You will leave this session knowing how to start tackling socio-technical complexity in your team. Making sure you create a sustainable technology process for your team flow!

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Kenny Baas-Schwegler

November 29, 2020
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Transcript

  1. Tackling Socio-Technical Complexity in the heart of your team Kenny

    Baas-Schwegler & Evelyn van Kelle Photo by Matt Noble on Unsplash @EvelynvanKelle @kenny_baas
  2. Photo by Alex Kotliarskyi on Unsplash @EvelynvanKelle @kenny_baas

  3. @EvelynvanKelle @kenny_baas Photo by Alex Kotliarskyi on Unsplash

  4. @EvelynvanKelle @kenny_baas Photo by NESA by Makers on Unsplash

  5. 5 @EvelynvanKelle @kenny_baas

  6. @EvelynvanKelle @kenny_baas

  7. @EvelynvanKelle @kenny_baas Photo by NESA by Makers on Unsplash Sunken

    Cost Fallacy: Why change now? We’ve already wasted so much money.
  8. 8 @EvelynvanKelle @kenny_baas Autonomy has become compulsive, we need to

    remember we are still tribal creatures that require tribale safety. -Danielle Braun
  9. Photo by Timon Studler on Unsplash Investments in technology are

    also investments in people, and these investments will make our technology process more sustainable Nicole Forsgren @EvelynvanKelle @kenny_baas
  10. Socio-technical systems Photo by frank mckenna on Unsplash Complex organizational

    approach that recognizes the interaction between people and technology in workplaces @EvelynvanKelle @kenny_baas
  11. DevOps: Shifting the burden to the intervenor Photo by Wil

    Stewart on Unsplash @EvelynvanKelle @kenny_baas
  12. @EvelynvanKelle @kenny_baas

  13. @EvelynvanKelle @kenny_baas

  14. @EvelynvanKelle @kenny_baas

  15. Cargo Cult @EvelynvanKelle @kenny_baas

  16. Photo by Patrick Tomasso on Unsplash You should certainly take

    universally useful principles (...) you need to also be mindful of how your culture will react / respond. Simon Wardley “ @EvelynvanKelle @kenny_baas
  17. @EvelynvanKelle @kenny_baas Open office space to improve communication @EvelynvanKelle @kenny_baas

  18. Socio-technical Complexity Result in losing: The big picture, the sense,

    a shared understanding, vision & mobilization Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas https://www.lix.polytechnique.fr/~golden/sociotechnical.html
  19. Photo by NASA on Unsplash @EvelynvanKelle @kenny_baas Socio-technical complexity is

    the result of ➔ Technical aspects ➔ Cognitive aspects ➔ Social aspects ➔ The interrelations of the three
  20. Photo by Nicolas Thomas on Unsplash Technical aspect @EvelynvanKelle @kenny_baas

  21. resource: Agile42 @EvelynvanKelle @kenny_baas

  22. @EvelynvanKelle @kenny_baas

  23. 23 @EvelynvanKelle @kenny_baas

  24. Cognitive bias Cognitive aspect @EvelynvanKelle @kenny_baas

  25. 25 @EvelynvanKelle @kenny_baas

  26. Photo by Jean-Frederic Fortier on Unsplash The Magical Number Seven,

    Plus or Minus Two: Some Limits on Our Capacity for Processing Information George A. Miller “ @EvelynvanKelle @kenny_baas
  27. 27 @EvelynvanKelle @kenny_baas

  28. 28 @EvelynvanKelle @kenny_baas

  29. 29 How many beans? @EvelynvanKelle @kenny_baas

  30. 30 @EvelynvanKelle @kenny_baas

  31. 31 How many beans? @EvelynvanKelle @kenny_baas

  32. 32 @EvelynvanKelle @kenny_baas

  33. 33 How many beans? @EvelynvanKelle @kenny_baas

  34. @EvelynvanKelle @kenny_baas

  35. 35 Visual collaboration tools @EvelynvanKelle @kenny_baas

  36. Creating a shared sense of reality Photo by Matt Noble

    on Unsplash @EvelynvanKelle @kenny_baas
  37. @EvelynvanKelle @kenny_baas

  38. @EvelynvanKelle @kenny_baas foto: Hideta Nagai) credit: Corporate tribe book by

    Danielle Braun, Jitske Kramer @EvelynvanKelle @kenny_baas Social aspect
  39. Fundamental Attribution Error @EvelynvanKelle @kenny_baas

  40. @EvelynvanKelle @kenny_baas Photo by Kevin Erdvig on Unsplash credit: Corporate

    Tribe by Danielle Braun, Jitske Kramer Meetings as campfires Social aspect
  41. @EvelynvanKelle @kenny_baas Accurate vs Completeness

  42. @EvelynvanKelle @kenny_baas Accurate vs Completeness

  43. @EvelynvanKelle @kenny_baas Accurate vs Completeness

  44. @EvelynvanKelle @kenny_baas Accurate vs Completeness

  45. @EvelynvanKelle @kenny_baas credit: human dimensions

  46. @EvelynvanKelle @kenny_baas credit: human dimensions

  47. @EvelynvanKelle @kenny_baas credit: Danielle Braun

  48. @EvelynvanKelle @kenny_baas Who does this?

  49. @EvelynvanKelle @kenny_baas Photo by Jay Wen on Unsplash Check-in /

    Check-out
  50. When you start judging, you stop listening and learning. Photo

    by Jeff Qian on Unsplash @EvelynvanKelle @kenny_baas
  51. Tackling socio-technical complexity ➔ Use the Cynefin framework as a

    sense-making device to aid decision-making. ➔ Be aware of cognitive bias and visualise complexity to maintain a shared understanding. ➔ Have meetings as campfires to increase understanding and lower assumptions. @EvelynvanKelle @kenny_baas
  52. @kenny_baas #CatTax @kenny_baas Baasie.com xebia.com/blog/author/kbaas/ https://speakerdeck.com/baasie @EvelynvanKelle evelynvankelle@gmail.com https://www.evelynvankelle.com Leave

    the judging to cats.