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Tackling socio-technical complexity in the heart of your team @ AgileNCR

Tackling socio-technical complexity in the heart of your team @ AgileNCR

As a software engineering team, we want to solve complex business problems in the most efficient way possible. We invest a lot in technology to improve our team flow and try to make our technology process sustainable. We’ve got quite compulsive about automation and autonomy in achieving this. However, we are still tribal creatures that require tribal safety. Which means that if we want to make our technology process sustainable, we must also invest in people. For that, we need to tackle socio-technical complexity in the heart of our team.

In this session, Evelyn and Kenny will introduce you to the concept of socio-technical systems. We will explain what socio-technical complexity we are facing when building software to improve our team flow. How you can get a sense of the type of complexity you’re dealing with by using the Cynefin framework. Cynefin can aid your decision-making process by helping you make less biased decisions on how to approach your software development flow with your team. Finally, we’ll show you how visual collaboration tools like EventStorming and many others can help you visualise complexity. You will leave this session knowing how to start tackling socio-technical complexity in your team. Making sure you create a sustainable technology process for your team flow!

Kenny Baas-Schwegler

November 29, 2020
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  1. Tackling Socio-Technical Complexity
    in the heart of your team
    Kenny Baas-Schwegler & Evelyn van Kelle
    Photo by Matt Noble on Unsplash
    @EvelynvanKelle @kenny_baas

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  2. Photo by Alex Kotliarskyi on Unsplash
    @EvelynvanKelle @kenny_baas

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  3. @EvelynvanKelle @kenny_baas
    Photo by Alex Kotliarskyi on Unsplash

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  4. @EvelynvanKelle @kenny_baas
    Photo by NESA by Makers on Unsplash

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  5. 5
    @EvelynvanKelle @kenny_baas

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  6. @EvelynvanKelle @kenny_baas

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  7. @EvelynvanKelle @kenny_baas
    Photo by NESA by Makers on Unsplash
    Sunken Cost Fallacy:
    Why change now?
    We’ve already wasted so much money.

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  8. 8
    @EvelynvanKelle @kenny_baas
    Autonomy has become compulsive, we
    need to remember we are still
    tribal creatures that require tribale safety.
    -Danielle Braun

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  9. Photo by Timon Studler on Unsplash
    Investments in technology are also
    investments in people,
    and these investments will make our
    technology process more sustainable
    Nicole Forsgren
    @EvelynvanKelle @kenny_baas

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  10. Socio-technical systems
    Photo by frank mckenna on Unsplash
    Complex organizational approach
    that recognizes the interaction
    between people and technology in workplaces
    @EvelynvanKelle @kenny_baas

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  11. DevOps:
    Shifting the burden to the intervenor
    Photo by Wil Stewart on Unsplash
    @EvelynvanKelle @kenny_baas

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  12. @EvelynvanKelle @kenny_baas

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  13. @EvelynvanKelle @kenny_baas

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  14. @EvelynvanKelle @kenny_baas

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  15. Cargo Cult
    @EvelynvanKelle @kenny_baas

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  16. Photo by Patrick Tomasso on Unsplash
    You should certainly take universally
    useful principles (...) you need to also be
    mindful of how your culture will react /
    respond.
    Simon Wardley

    @EvelynvanKelle @kenny_baas

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  17. @EvelynvanKelle @kenny_baas
    Open office space to improve communication
    @EvelynvanKelle @kenny_baas

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  18. Socio-technical Complexity
    Result in losing:
    The big picture, the sense,
    a shared understanding, vision & mobilization
    Photo by NASA on Unsplash
    @EvelynvanKelle @kenny_baas
    https://www.lix.polytechnique.fr/~golden/sociotechnical.html

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  19. Photo by NASA on Unsplash
    @EvelynvanKelle @kenny_baas
    Socio-technical complexity is the result of
    ➔ Technical aspects
    ➔ Cognitive aspects
    ➔ Social aspects
    ➔ The interrelations of the three

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  20. Photo by Nicolas Thomas on Unsplash
    Technical aspect
    @EvelynvanKelle @kenny_baas

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  21. resource: Agile42
    @EvelynvanKelle @kenny_baas

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  22. @EvelynvanKelle @kenny_baas

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  23. 23
    @EvelynvanKelle @kenny_baas

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  24. Cognitive bias
    Cognitive aspect
    @EvelynvanKelle @kenny_baas

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  25. 25
    @EvelynvanKelle @kenny_baas

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  26. Photo by Jean-Frederic Fortier on Unsplash
    The Magical Number Seven, Plus or
    Minus Two: Some Limits on Our Capacity
    for Processing Information
    George A. Miller

    @EvelynvanKelle @kenny_baas

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  27. 27
    @EvelynvanKelle @kenny_baas

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  28. 28
    @EvelynvanKelle @kenny_baas

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  29. 29
    How many beans?
    @EvelynvanKelle @kenny_baas

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  30. 30
    @EvelynvanKelle @kenny_baas

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  31. 31
    How many beans?
    @EvelynvanKelle @kenny_baas

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  32. 32
    @EvelynvanKelle @kenny_baas

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  33. 33
    How many beans?
    @EvelynvanKelle @kenny_baas

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  34. @EvelynvanKelle @kenny_baas

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  35. 35
    Visual collaboration tools
    @EvelynvanKelle @kenny_baas

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  36. Creating a shared sense of reality
    Photo by Matt Noble on Unsplash
    @EvelynvanKelle @kenny_baas

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  37. @EvelynvanKelle @kenny_baas

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  38. @EvelynvanKelle @kenny_baas
    foto: Hideta Nagai) credit: Corporate tribe book by Danielle Braun, Jitske Kramer
    @EvelynvanKelle @kenny_baas
    Social aspect

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  39. Fundamental
    Attribution Error
    @EvelynvanKelle @kenny_baas

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  40. @EvelynvanKelle @kenny_baas
    Photo by Kevin Erdvig on Unsplash credit: Corporate Tribe by Danielle Braun, Jitske Kramer
    Meetings as campfires
    Social aspect

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  41. @EvelynvanKelle @kenny_baas
    Accurate vs Completeness

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  42. @EvelynvanKelle @kenny_baas
    Accurate vs Completeness

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  43. @EvelynvanKelle @kenny_baas
    Accurate vs Completeness

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  44. @EvelynvanKelle @kenny_baas
    Accurate vs Completeness

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  45. @EvelynvanKelle @kenny_baas
    credit: human dimensions

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  46. @EvelynvanKelle @kenny_baas
    credit: human dimensions

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  47. @EvelynvanKelle @kenny_baas
    credit: Danielle Braun

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  48. @EvelynvanKelle @kenny_baas
    Who does this?

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  49. @EvelynvanKelle @kenny_baas
    Photo by Jay Wen on Unsplash
    Check-in / Check-out

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  50. When you start judging,
    you stop listening and learning.
    Photo by Jeff Qian on Unsplash
    @EvelynvanKelle @kenny_baas

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  51. Tackling socio-technical complexity
    ➔ Use the Cynefin framework as a sense-making device to aid
    decision-making.
    ➔ Be aware of cognitive bias and visualise complexity to maintain a
    shared understanding.
    ➔ Have meetings as campfires to increase understanding and lower
    assumptions.
    @EvelynvanKelle @kenny_baas

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  52. @kenny_baas #CatTax
    @kenny_baas
    Baasie.com
    xebia.com/blog/author/kbaas/
    https://speakerdeck.com/baasie
    @EvelynvanKelle
    [email protected]
    https://www.evelynvankelle.com
    Leave the judging to cats.

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