Slide 15
Slide 15 text
15 Cloud Engagement Hub
Cloud Service Management
& Operations
Operational Readiness
• Review, Analyze, Improve,
Repeat
Build to Manage
New roles Fault-tolerance
• Blue-green deployment for
change management
• Fast recovery practice
• Circuit-breaker practice
• Chaotic testing
Culture change
• Agility & iteration
• Blame-free environment
• Collaboration without silos
• Rigid eng ineering
• Transparency
Automation
• Zero-touch design for proactive
operational tasks
• Continuous development of
event-driven automation for
reactive tasks
• Bot frameworks for ChatOps
Application /
Micro Service
Health API
Runbook
Events
Logs
Management Tool
Management
System
SME /
Incident
Specialist
Incident
Commander
First
Responder
Site Reliability
Engineer
(SRE)
Availability
Manager
(AVM)
Environment
Ops
DevOps
Site Reliability
Engineering
Service
Management,
ITIL, IT4IT,
ZeroOutage
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