Slide 1
Slide 1 text
Are we building Cloud
Platforms using the
right metrics?
Slide 2
Slide 2 text
Simone Casciaroli
Head of Engineering
Slide 3
Slide 3 text
● Platform as a Product
● Metrics & Outcomes
● HEAT framework
Slide 4
Slide 4 text
Platform
Slide 5
Slide 5 text
A foundation of self-service APIs, tools,
services, knowledge and support which are
arranged as a compelling internal product.
Autonomous delivery teams can make use
of the platform to deliver product features
at a higher pace, with reduced
coordination.
- E. Bottcher
Slide 6
Slide 6 text
A foundation of self-service APIs, tools,
services, knowledge and support which are
arranged as a compelling internal product…
- E. Bottcher
Slide 7
Slide 7 text
A foundation of self-service APIs,
tools, services, knowledge and support
which are arranged as a compelling
internal product.
Slide 8
Slide 8 text
A foundation of self-service APIs, tools,
services, knowledge and support which are
arranged as a compelling
internal product.
Slide 9
Slide 9 text
... Autonomous delivery teams can make
use of the platform to deliver product
features at a higher pace, with reduced
coordination.
- E. Bottcher
Slide 10
Slide 10 text
Autonomous delivery teams can
make use of the platform to deliver
product features at a higher pace, with
reduced coordination.
Slide 11
Slide 11 text
Autonomous delivery teams can make use
of the platform to deliver product
features at a higher pace, with
reduced coordination.
Slide 12
Slide 12 text
● Platform IS a Product
● Teams are our customers
● They want to deliver at a
higher pace
Slide 13
Slide 13 text
Metrics & Outcome Driven
Slide 14
Slide 14 text
Output VS Outcome
Slide 15
Slide 15 text
We have always done
outcome based development
in Clouds…
Slide 16
Slide 16 text
SLO
Slide 17
Slide 17 text
DORA
Slide 18
Slide 18 text
● Outcome based to
achieve better results
● Platform IS a Product
● Teams are our customers
● They want to deliver at a
higher pace
Slide 19
Slide 19 text
We want to use Product Metrics…
Slide 20
Slide 20 text
HEA
Slide 21
Slide 21 text
HEART
- Engagement
- Retention
+ Efficiency
= HEAT
Slide 22
Slide 22 text
Happiness
Efficiency
Adoption
Task Success
Slide 23
Slide 23 text
Adoption
Slide 24
Slide 24 text
Mandating a Platform
is a BAD idea
Slide 25
Slide 25 text
No content
Slide 26
Slide 26 text
Efficiency
Slide 27
Slide 27 text
Scaling VS From Scratch
Slide 28
Slide 28 text
No content
Slide 29
Slide 29 text
Happiness
Slide 30
Slide 30 text
Is the user happy with Your Service?
Slide 31
Slide 31 text
No content
Slide 32
Slide 32 text
Task Success
Slide 33
Slide 33 text
How quickly does your tool help them?
Slide 34
Slide 34 text
No content
Slide 35
Slide 35 text
Counterbalance your metrics
Slide 36
Slide 36 text
No content
Slide 37
Slide 37 text
Happiness
Efficiency
Adoption
Task Success
Slide 38
Slide 38 text
Simone Casciaroli
Head of Engineering
Find out more at:
simonecasciaroli.com/tag/platform/
Build a Multiplier not a
Diminisher
Slide 39
Slide 39 text
Thank you