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Are we building Cloud Platforms using the right metrics?
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Simone Casciaroli
November 20, 2022
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Are we building Cloud Platforms using the right metrics?
Simone Casciaroli
November 20, 2022
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Transcript
Are we building Cloud Platforms using the right metrics?
Simone Casciaroli Head of Engineering
• Platform as a Product • Metrics & Outcomes •
HEAT framework
Platform
A foundation of self-service APIs, tools, services, knowledge and support
which are arranged as a compelling internal product. Autonomous delivery teams can make use of the platform to deliver product features at a higher pace, with reduced coordination. - E. Bottcher
A foundation of self-service APIs, tools, services, knowledge and support
which are arranged as a compelling internal product… - E. Bottcher
A foundation of self-service APIs, tools, services, knowledge and support
which are arranged as a compelling internal product.
A foundation of self-service APIs, tools, services, knowledge and support
which are arranged as a compelling internal product.
... Autonomous delivery teams can make use of the platform
to deliver product features at a higher pace, with reduced coordination. - E. Bottcher
Autonomous delivery teams can make use of the platform to
deliver product features at a higher pace, with reduced coordination.
Autonomous delivery teams can make use of the platform to
deliver product features at a higher pace, with reduced coordination.
• Platform IS a Product • Teams are our customers
• They want to deliver at a higher pace
Metrics & Outcome Driven
Output VS Outcome
We have always done outcome based development in Clouds…
SLO
DORA
• Outcome based to achieve better results • Platform IS
a Product • Teams are our customers • They want to deliver at a higher pace
We want to use Product Metrics…
HEA
HEART - Engagement - Retention + Efficiency = HEAT
Happiness Efficiency Adoption Task Success
Adoption
Mandating a Platform is a BAD idea
None
Efficiency
Scaling VS From Scratch
None
Happiness
Is the user happy with Your Service?
None
Task Success
How quickly does your tool help them?
None
Counterbalance your metrics
None
Happiness Efficiency Adoption Task Success
Simone Casciaroli Head of Engineering Find out more at: simonecasciaroli.com/tag/platform/
Build a Multiplier not a Diminisher
Thank you