Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Are we building Cloud Platforms using the right...

Avatar for Simone Casciaroli Simone Casciaroli
November 20, 2022
0
380

Are we building Cloud Platforms using the right metrics?

Avatar for Simone Casciaroli

Simone Casciaroli

November 20, 2022
Tweet

More Decks by Simone Casciaroli

See All by Simone Casciaroli
Introducing Thinking in Bets principles in product development
Avatar for Simone Casciaroli simonecasciaroli
0
120

Featured

See All Featured
Cheating the UX When There Is Nothing More to Optimize - PixelPioneers
Avatar for Stéphanie Walter stephaniewalter
281
13k
Designing Dashboards & Data Visualisations in Web Apps
Avatar for Des Traynor destraynor
231
53k
Writing Fast Ruby
Avatar for Erik Berlin sferik
628
61k
A Tale of Four Properties
Avatar for Chris Coyier chriscoyier
160
23k
Making Projects Easy
Avatar for Brett Harned brettharned
116
6.3k
4 Signs Your Business is Dying
Avatar for Josh Pigford shpigford
184
22k
Documentation Writing (for coders)
Avatar for Carmen Chung carmenintech
72
4.9k
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
Avatar for Eileen M. Uchitelle eileencodes
138
34k
Easily Structure & Communicate Ideas using Wireframe
Avatar for Afnizar Nur Ghifari afnizarnur
194
16k
Helping Users Find Their Own Way: Creating Modern Search Experiences
Avatar for Dan Newman danielanewman
29
2.7k
How To Stay Up To Date on Web Technology
Avatar for Chris Coyier chriscoyier
790
250k
The Art of Programming - Codeland 2020
Avatar for Erika Heidi erikaheidi
54
13k

Transcript

  1. Are we building Cloud Platforms using the right metrics?

  2. Simone Casciaroli Head of Engineering

  3. • Platform as a Product • Metrics & Outcomes •

    HEAT framework

  4. Platform

  5. A foundation of self-service APIs, tools, services, knowledge and support

    which are arranged as a compelling internal product. Autonomous delivery teams can make use of the platform to deliver product features at a higher pace, with reduced coordination. - E. Bottcher

  6. A foundation of self-service APIs, tools, services, knowledge and support

    which are arranged as a compelling internal product… - E. Bottcher

  7. A foundation of self-service APIs, tools, services, knowledge and support

    which are arranged as a compelling internal product.

  8. A foundation of self-service APIs, tools, services, knowledge and support

    which are arranged as a compelling internal product.

  9. ... Autonomous delivery teams can make use of the platform

    to deliver product features at a higher pace, with reduced coordination. - E. Bottcher

  10. Autonomous delivery teams can make use of the platform to

    deliver product features at a higher pace, with reduced coordination.

  11. Autonomous delivery teams can make use of the platform to

    deliver product features at a higher pace, with reduced coordination.

  12. • Platform IS a Product • Teams are our customers

    • They want to deliver at a higher pace

  13. Metrics & Outcome Driven

  14. Output VS Outcome

  15. We have always done outcome based development in Clouds…

  16. SLO

  17. DORA

  18. • Outcome based to achieve better results • Platform IS

    a Product • Teams are our customers • They want to deliver at a higher pace

  19. We want to use Product Metrics…

  20. HEA

  21. HEART - Engagement - Retention + Efficiency = HEAT

  22. Happiness Efficiency Adoption Task Success

  23. Adoption

  24. Mandating a Platform is a BAD idea

  25. None

  26. Efficiency

  27. Scaling VS From Scratch

  28. None

  29. Happiness

  30. Is the user happy with Your Service?

  31. None

  32. Task Success

  33. How quickly does your tool help them?

  34. None

  35. Counterbalance your metrics

  36. None

  37. Happiness Efficiency Adoption Task Success

  38. Simone Casciaroli Head of Engineering Find out more at: simonecasciaroli.com/tag/platform/

    Build a Multiplier not a Diminisher

  39. Thank you