Are we building Cloud Platforms using the right metrics?

Transcript

1. Are we building Cloud Platforms using the right metrics?
2. Simone Casciaroli Head of Engineering
3. • Platform as a Product • Metrics & Outcomes • HEAT framework
4. Platform
5. A foundation of self-service APIs, tools, services, knowledge and support which are arranged as a compelling internal product. Autonomous delivery teams can make use of the platform to deliver product features at a higher pace, with reduced coordination. - E. Bottcher
6. A foundation of self-service APIs, tools, services, knowledge and support which are arranged as a compelling internal product… - E. Bottcher
7. A foundation of self-service APIs, tools, services, knowledge and support which are arranged as a compelling internal product.
8. A foundation of self-service APIs, tools, services, knowledge and support which are arranged as a compelling internal product.
9. ... Autonomous delivery teams can make use of the platform to deliver product features at a higher pace, with reduced coordination. - E. Bottcher
10. Autonomous delivery teams can make use of the platform to deliver product features at a higher pace, with reduced coordination.
11. Autonomous delivery teams can make use of the platform to deliver product features at a higher pace, with reduced coordination.
12. • Platform IS a Product • Teams are our customers • They want to deliver at a higher pace
13. Metrics & Outcome Driven
14. Output VS Outcome
15. We have always done outcome based development in Clouds…
16. SLO
17. DORA
18. • Outcome based to achieve better results • Platform IS a Product • Teams are our customers • They want to deliver at a higher pace
19. We want to use Product Metrics…
20. HEA
21. HEART - Engagement - Retention + Efficiency = HEAT
22. Happiness Efficiency Adoption Task Success
23. Adoption
24. Mandating a Platform is a BAD idea
26. Efficiency
27. Scaling VS From Scratch
29. Happiness
30. Is the user happy with Your Service?
32. Task Success
33. How quickly does your tool help them?
35. Counterbalance your metrics
37. Happiness Efficiency Adoption Task Success
38. Simone Casciaroli Head of Engineering Find out more at: simonecasciaroli.com/tag/platform/ Build a Multiplier not a Diminisher
39. Thank you