Building and Scaling an Distributed and Inclusive Team

by Mathias Meyer

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Travis CI travis-ci.com Mathias Meyer, CEO @roidrage Building and Scaling a Distributed and Inclusive Team

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@roidrage

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@roidrage !

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@roidrage !"#$%&'( 40 Builders 9 Native Languages !)*#$+,-.

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@roidrage 15 Home Countries !")/*#$& ,-.0'(1

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@roidrage ~50% Remote

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@roidrage • Large Customer Base in US • Increasing Diversity Push for Remote

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@roidrage “Distributed teams increase the chances of diversity due to having people from diﬀerent cultures and backgrounds.” Travis CI Team

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@roidrage Jan Lehnardt

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@roidrage *Jan Lehnardt

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@roidrage Communication Culture

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@roidrage Communication Culture

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@roidrage

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@roidrage

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@roidrage ChatOps

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@roidrage #incident-response

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@roidrage

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@roidrage

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@roidrage

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@roidrage

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@roidrage

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@roidrage

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@roidrage GitHub Issues Create Visibility

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@roidrage how-we-work

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@roidrage Continuous Integration for Company Culture

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@roidrage

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@roidrage

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@roidrage Inclusive Decision Making

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@roidrage Distributed Teams Incur a Tax on Communication

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@roidrage David Marquet: Turn The Ship Around “Don’t move information to authority, move authority to the information.”

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@roidrage “Less oral communication means more accidental documentation.” Travis CI Team

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@roidrage

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@roidrage Distributed Facetime

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@roidrage

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@roidrage Continuous Improvement Talks

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@roidrage

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@roidrage A Distributed Team’s Biggest Challenge: Inclusive Communication

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@roidrage Communication Culture

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@roidrage Engineering Culture

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@roidrage

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@roidrage Blameless Culture

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@roidrage Blameless Culture = Learning Culture

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@roidrage Engineers Work Customer Support

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@roidrage Diﬀerent Cultures

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@roidrage

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@roidrage

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@roidrage • Good • Great • Needs Improvement "

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@roidrage • Great • Good • Needs Improvement • Okay • Nope !

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@roidrage Europameisterschaftsqualifikationsrunde

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@roidrage English is Ambiguous

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@roidrage

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@roidrage Tone and Nuance Get Lost in Writing

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@roidrage Travis CI Team “Never attribute to malice or stupidity that which is adequately explained by a missing perspective.”