N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a UX A a a 2021 Da 3 Th da , 26 A g 2021 Ca i ed b : T ac Ball 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 48 de ig , b al lea f m he a ell. Tha k m ch f ha i g me he e da . Thi ha bee de ig i g a diffe e di ci li e . Gi e a h gh , e i c mme j a ha e a c e a i ab ha I ke ab , lea e d ' he i a e each me, I am T i e li ked i . O he i e I'm l ki g f a d eei g a he 12 .m. Q a d A da . STEVE BATY: Tha k . We l k f a d he Q a d A a midda . Tha k . The e eake f da i Mag Ha le . Mag i g i g f ca ha heme f he d amic f de ig . A d e ill be alki g ab h e gage i h e i akeh lde h gh he de ig ce . We a e ha ha e Mag he e. We ha e bee e ha i h a chi g Mag k i h he me i UX e e ha ha e bee ha e i g h gh 2020 a d 2021. Hi Mag . MAGS HANLEY: Hell . L el ee S e e. STEVE BATY: Tha k . If a e ead , I ill ha d i e . MAGS HANLEY: Tha k e m ch. All igh . H ef ll ca all ee me a d ee m a lica i . S da ha I'm g i g be a i g i h i "a d he a hi alked i he m". A d I a ed hi c e a i a d I a alki g me f ie d ab i he la c le f da a d he a e ' i de ig , a d he ed me a d aid - ha ' a hi ? S bef e e m e f a d a hi i he highe aid e i he ga i a i . O f ma f , i ' he highe aid e i he m. A d he e a e e le h ca i a d make a c mme ha ca cha ge 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 49 h le ga i a i . I ca cha ge h le jec . S da ha I'm g i g be alk i f ie , a d a cia ed le a iga i g he ld f li ic . S fi e I ill a i h i ac all a f m m fi fe i al j b. I a ed ki g a ha a he called Pacific Acce a d i Ce i 1995. A d e e e a mall g , e e e i i g ac - e i bee i g i li le g all b el e a a f m he mai ffice, a d e e e d i g he c i g edge k f c ea i g CD R m i g ell age li e a d i i e f he fi c mme cial i e ha e li e i A alia a d d i g hi g like ki g i he Mic f cl ed e k. Y i he e g h, m g h ha ' behi d b ac all i a leadi g he a a he ime. A d I a he e a babl e f he m j i e le. I a a e ea ch a i a , a d I a ki g a me e h a idi g all he i f ma i he g . The hi g i eali e i 1995 i ha e ac all k e a hi g ab he i e e . A d e did ' ha e he li e e ce e ha e . Y c ld ' e me hi g i G gle a d ge a h le b ch f i f ma i ab ha a ha e i g i he ld f cial media ha a ha e i g i he ld f he c mme cial i e e . I j did ' e i . S m j b a c ea e ha ' called a cli i g lib a . A cli i g lib a a I ld g h gh all f he blica i ha e g e e da , h ee e a e , I g he diffe e ade blica i c mi g me, I ld g h gh, ma k he e I a ed a d c hem a d i g hem iece f a e . I a c ea i g a lib a all f hi a d I had da a ba e e ld e e he i f ma i . I a he a e ld be able fi d addi i al i f ma i e e e l ki g f . N , a a ce ai i f ime I a ed k m e he ac al eb i e. A d I a ed ki g a d d i g - became he ell age i e 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 50 c di a b e ill eeded ha i f ma i f m me f he eb i e - f he ga i a i . A d e alked a d e k h c ld d me hel . A d ha e a he ffice ma age . N he a lea ed. N lea ed a all ha he a hel i g me. I a he l e f he l . A d he did ' d he k. N , he e i m fi mi ake. A d m fi mi ake a ac all de a di g ha he had he ea f he ma age f he g , he al had he ea f he ffice ma age h - f he di ec f ma ke i g. She a al he c ec e . She a e f h e cial e le h a a c ec e f e e e. I did ' ge ha . I did ' ge ha ac all hi a b i e , hi a li ic . S he I e a d he he ef ed, he fi hi g I did a I e cala ed. A d ac all I h ld ' ha e e cala ed. I h ld ha e ac all had a c e a i i h he a d de d ha . B I did ' ha e ha k ledge f ha . A d i came a i he e he bla kl ef ed d he k. A d I a eall e i h he . A d he he had he e a d he e a ha I g h ed f m he g . A d I a ' i i ed ff. S he a he cial l ch- i , a d he had he e ac he e f he e k b al i h he ac al b hem el e . Thi a de ime al me. S m le f f m hi i de a d he e k f ela i hi . Beca e e e k h ha he ea f he b . A d he e i hi g ha I a d i all f he e. I'm g i g g h gh me ac i i ie a d me ke e i f be able a l hi . S he fi e i , d akeh lde ma i g. Ac all de a d i akeh lde ma i g h d ha e he c ec i i h. If l ha e he c ec i i h he l e le el, he d ' ac all ha e a i fl e ce. A d he de a d a d ide if he ela i hi ha e i h he a d hei ela i hi 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 51 i hi he g . S if me e ac all , hi ffice ma age , ha i c edible c ec i i h he ma age a d he di ec , eed ge he ide. A d I did ' ha e ha k ledge. I did ' ha e ha li ical be able d ha . A d he e i a e a ki g elf i , h ha he e , h e ade he . Wh i he c l kid. She a he c l kid a d I a he al e d a d ha a e he ela i hi i hi he e k. M le . Y eed ma age he clie ' b . N hi ca ac all a l a e' b ' b . B e e a me ha he a e da e a d ha e a ed he k. I a ki g i hi a age c i L d a d e e e d i g me k i h a la ge la fi m a d I a ki g e , e cl el i h he - ha I eali ed a a fai l j i ma ke i g ma age . A d he had bee - e e e d i g hi g f hem. We e e de el i g he b a d li e a d e e e c ea i g a CMS he c ld bli h ma ke i g i f ma i li e. A d e ill g e h gh he h le ce a d he a e de ailed ie a ed he e a l f feedback h gh he h le hi g a d e g he la mee i g a d e e e e e i g he b . We e e me him bef e. A d h gh he e e a i I eali ed ha he e a a c le f c e a i ha e i g he ide, a d he he a ked m e - a d ha he ld a k c me back i . A d ha had ha e ed a he e i ma ke i g ma age , he ma ke i g di ec , ac all ha ed he de ig . Ha ed i i h a a i . A d i eemed like i a he fi ime he had e e ee i . S e came back i a d he ld h m ch he ha ed i , a d e had g i damage c l m me . The e a ha m me f g i g " ha d e d ? " S , e e e a age c , e k i , a d e e a d ede ig ed i a d ede ig ed i . S I did babl he e i ale f he fi iece f k agai mee hi e ma age ' j b. Tha ma age ' 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 52 e ec a i . A d he I hi k back, I i he e a d g , he b i l - e h gh he had he c ec i i he ga i a i a d he b i l did d i . A d he ef e i ' he b i ' al f a ki g he igh e i . S i hi ca e ha I ld like - m ec mme da i i , i ha a e e a f he jec de a d he e i g a d ig ff li e . A d d ha , I ill al a d a aci g ma i . I feel e ld ch l, ha i e ible, acc able, c l a i e a d i f med. If I had d e ha i h hi a ic la ma ke i g ma age e ma ha e had a eali a i ha he e ha a ac all g i g ig i ff e ickl , he e h a acc able a he b a d e eeded ha e me i ibili i h ha e . S he ke e i f m hi i , h l ima el ig ff he k? A e he i l ed i he jec ? A d h i kee i g hem ab ea f ha ' ha e i g. M hi d le lea i ab c ea i g ela i hi ide f di ec e i g li e. The hi ill ca e f hei eam, eed be a lea i hei e e li e. S hi i a ab me ki g a he BBC. A he BBC I had h ee diffe e le . The fi le a I e a i f ma i a chi ec e g ki g i h he c e ma ageme em. M ec d le I led a jec c ea e g am i f ma i age . Which i he g am i f ma i la f m. A d i a c c ea e i f ma i ha a a chi ed ha a li e i f ma i f e e g am ha a b adca he BBC adi a d TV. M hi d j b, I a he e ec i e d ce i cha ge f c e d c . A d c e d c i cl ded ea ch a d a iga i a d g am, i g a d email b adca . A d all f h e e e ed a d he e a a mbe f he mall d c a ell. All f h e d c e e e ha had bei g ed b he diffe e de a me a d he digi al a ea. 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 53 S I a i ce al, media ce al a d he e a all he diffe e g ha ld e d c c mm ica e hei c me . N , I'm elli g hi beca e I - he hi ha I a ki g f h gh f me a a i f ma i a chi ec . The did ' hi k f me a he e h a leadi g he b i e . A d beca e i a ch a la ge b i e a d ch a la ge ga i a i a d e had h d ed f e le, a d i he h le f he digi al ld e ld ha e had be ee 1,100 a d 1,500 e le al a ki g i digi al. I a a la ge digi al ga i a i a a f a media. A d I a ma i ma aged. A ld hi k a d I had h ee b e h e e l ki g af e me f m a ech ical e ec i e. S ha a A d R bi a d Ia . I l ed hem a d I ld hi k f hem all a a d a d I ld g each f hem f diffe e hi g . B he e I did ' ake i c ide a i a he c lle f he i e e . N , I l e ha . I l e ha i le. C lle f he i e e . I BBC la d, i mea ha he a he e i ale f he c lle f BBC 1 a d BBC 2. S he e a e e le h l ked af e a f ll ele i i cha el. A d he ef e, he had he e . He had he a h i e digi al. O he i e e a ha ime. N he had h ee e le he ked i h a d h he ec ed e , e gl . A d I e i I aid "I ha e e ibili . I ha e e ibili f 12 d c , a d h e 12 d c I a a a eg ge he " a d I R bi Ia e e e , e i e f me ha a eg ge he i h m eam a hi i he e I hi k e h ld be g i g. Wha I did ' eali e i ha he c lle f he i e e a d hi eam fel ha he ed he a eg f all f m d c . A d ha I a a im leme e f hei a eg . A d hi all came a head he I a ed ki g ed i g he lice ce f Sea ch. A d e e fi e ea e ac all had g h gh he EU c eme ce ac all fi d a 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 54 e ea ch e gi e e e he c ac . A d m eam e e h gh m ch, i a a l g, ha d ce , e did i all, ge he he f ll d c me a i igh , fab l jec ma age I ked i h. A d e e i . A d a h la e A d came a d a e me a d aid, " he c lle f he i e e ha made a deci i . We a e g i g i h hi ea ch e gi e. We a e g i g i h Ne ea ch e gi e. " A d I a he e a d I c ied. I c ied beca e m eam had e m ch ime d i g hi . I c ied beca e e e e i m ch e e ge hi EU ce d e c ec l . A d I c ied beca e I he eali ed I had ' made he ela i hi ha a eeded f m k a d he k ha he eam a d i g be im leme ed. I eali ed I had made ha ela i hi i h he c lle f he i e e . A d he I l ked back a i , I a he e a d eali ed ha I had ma aged d e ell, a d I had ked i h m b e e ell, b I had ' de el ed ha ela i hi i h he c lle f i e e . I had ' a he e a d aid, ha a e e d i g a d h a e e d i g hi ? Wha d eed? A d ha d ee a i i ? I a d i g a l f - c mm ica i g b ki g i h. S m le f hi e f ca e i I a i he e a d ha e a l k a hem a d a , " ea ha e a b ". I h ld ha e a he e i h ha c lle f he i e e a d aid, ha d a a d h ca e k ge he ? Had I eeded ma age e cl i el . Mai l beca e he a ' g i g ma age d . The ef e, ha eed d i hi k ab he e h ee ke e i . If a ke deci i i bei g made, ill I be i f med b ha e ? Ha e I a ked hem ha he eed be cce f l a d ha he e hei a egic g al . A d ha e g alig hei . M la i ac all a f bei g fai l g d a hi . I failed a l , hi e i e f bei g ka . S I a ki g a JB Hi-Fi a d a d i g a 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 55 la ge jec a d a ki g i he b i e a ec . A d i ha , e e e d i g a mig a i f e i e e Sh if Pl a d I had h ee di ec I had k i h. The e a m b , he di ec f ma ke i g, he e a he di ec f a eg a d he di ec f IT a d I decided beca e hi i m c ci - i i m c ci , I d ' d i c ci l , ha I eeded hel ge ha i f a i g h d I k i h he e h ee e le. A d I e he e e , I h gh c ld eall hel me. A d ha a he di ec f HR. The e ma a hei le el. A d he a d I, e did hi e h ee - e did f h ee mee i g e 12 m h , a d alked ab h I c ld ac all k i h hem. A d m f c he e alked ab i a he di ec f IT beca e I fel he a he e ha a ke f me ac all make he e deci i . S I c ci l e a d a ked him g b eakfa i h me. A d e e g i g f f igh l b eakfa f me ge k him. He a g i g i d a d i a Mag c me a d alk me, I eeded ac all make ha ela i hi a d ha k me back, he fi hi g he aid me a , " ha d a f m me" I a like h a, ka . Wha I a f m i de el a ela i hi a d de a d h a e. S b he e d f hi ime i h him a d e 12 m h , he a d I g he i f ha i g ha e b h li ed i he UK, he c ld alk ab hi h lida , e alked ab ela i hi i h familie . We alked ab ha I c ld d him a d he c ld d me. A d he a ac all e f he e le I a d i h he e did ' deli e he d c a he igh ime, a d I aid him ai le I'm a fail e. He aid, i ' . If a e a fail e I'm a fail e beca e i ' m eam h i ed be deli e i g. S I de el ed a ela i hi i h him ha I - b eall c ci l d i g i . 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 56 S I a a hi k ab hi he i c me he e e i e le. A d a hi ki g ab he ela i hi ide f mee i g . S i he bef e ime , e ld d c ffee, b eakfa , l ch ide f he ffice. A d i ' ac all e al Z m mee i g . S eei g if ca ge ha e al c ec i hem. The h ee e i f . H d e k ge he ? Wha d eed f m me? A d h a e ? Wha I ld like ake f hi i hi k ab e e ie ce . Thi k ab he e a e igh , a d if a f he e a ic la ca e die , he e ie , e a e i h , a d k ha c ld d da . A d ha k . If ld like c ac me, ca ge me ia email Li kedI . M h e i he e if a ca ch a d ha e a 30 mi e ca i d a d alk me - make a a i me i h me Cale da l . Tha k . STEVE BATY: Tha k Mag . Ve , e e celle . We ill ha e e i f d i g he midda Q a d A. Tha k m ch. MAGS HANLEY: Tha k . STEVE BATY: O la eake f da a da h ee f i Je Bla . Je a d I had a g ea dca e i a d hi ic, he e e e e alki g ab a e f ame k , f ame k f eaki g a e l . Le ' i i h e e m . Which I f d fa ci a i g. I a a eall , eall i e e i g a hi k ab h e d e i ha a e bei g a ked he . I a e celle . S lea e j i me, i elc mi g Je he c ee , he' g i g alk h gh ha ic i me de ail. Hi.