コミュニティ運営から学んだプロセス改善とチームの成長

by KazuhideInano

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ίϛϡχςΟӡӦ͔ΒֶΜͩ ϓϩηεվળͱνʔϜͷ੒௕ ,B[VIJEF*OBOP 4DSVN'FTU0TBLB!0OMJOF

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ࣗݾ঺հ Ҵ໺࿨ल ,B[VIJEF*OBOP +&*--$$&0"HJMF$PBDI - ΋ͷͮ͘Γ͢ΔΤϯδχΞָ͍͠ʂ - ͍ΖΜͳݱ৔Λ౉Γา͘ϑϦʔϥϯεָ͍͠ʂ - ʮՁ஋Λ࡞ΔʯΛ࣮ײͰ͖ΔΞδϟΠϧָ͍͠ʂ - ϓϩηεΛྑͨ͘͠ΓνʔϜΛڧ͘͢Δ׆ಈָ͍͠ʂ - ੒ՌΛग़͢ࢧԉΛ͢ΔΞδϟΠϧίʔνָ͍͠ʂΠϚίί

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͓஌Βͤ 4DSVN.BTUFSͷຊ ೔ຊޠ༁ ͕ग़·͢ʂ 5IF(SFBU4DSVN.BTUFS4DSVN.BTUFS8BZ

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‣ ίϛϡχςΟӡӦ΍ͬͯΈΔͱ͍Ζ͍Ζ͋ͬͨΑ ‣ ͋Ε͜Ε޻෉͍ͯͬͨ͠Βϓϩηε΋ྑ͘ͳͬͨ͠ӡ ӦνʔϜͱͯ͠΋੒௕ͨ͠Α ‣ ͜ΕͬͯίϛϡχςΟӡӦҎ֎Ͱ΋໾ཱ͔ͭ΋Α 0WFSWJFX

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‣ ϓϩηεͷΧΠθϯ ҆ఆͨ͠ӡӦΛ࣮ݱ͢ΔͨΊͷώϯτ ΑΓޮ཰తɺޮՌతʹ͢Δ޻෉ͷྫ ඇӦར૊৫ɺӦར૊৫ͲͪΒʹ΋ڞ௨͢ΔΧΠθϯͷϙΠϯτ ‣ νʔϜͷ੒௕ νʔϜʹਓΛר͖ࠐΉώϯτ νʔϜͷTUBCJMJUZΛอͭͨΊͷώϯτ ඇӦར૊৫ɺӦར૊৫ͲͪΒʹ΋ڞ௨͢Δ࣋ͭ΂͖ϚΠϯυ ηοτ -FBSOJOH0VUDPNF

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‣ νʔϜɺ૊৫ɺࣾ಺֎ͷίϛϡχςΟͳͲɺਓ͕ ू·Γ޿͕ͬͨΓ੒௕ͨ͠Γ͢Δ৔Λ࡞Γ͍ͨਓ ‣ ͦ͏͡Όͳͯ͘΋͜͏͍͏࿩ʹڵຯ͕͋Δਓ 5BSHFU"VEJFODF

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‣ ίϛϡχςΟͱͦͷӡӦ ‣ ͍ΖΜͳ࣮ݧͱͦͷ݁Ռ ‣ ͦΕΒ͔ΒֶΜͩେࣄͳ͜ͱ ‣ ඇӦར૊৫ʢίϛϡχςΟʣͰ͸ͳ͘Ӧར૊৫ ʢձࣾʣͰ΋׆͔ͤͦ͏ͳ͜ͱ 0VUMJOF

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8')͋Δ͋Δ ηογϣϯதʹ൴ঁΒʹ ΑΔ༧ظ͠ͳ͍ΨϠ͕ൃ ੜ͢Δ͔΋͠Ε·ͤΜ͕ ༧Ίྃ͝ঝ͍ͩ͘͞

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ίϛϡχςΟͱͦͷӡӦ ΞδϟΠϧͻΑ͜Ϋϥϒ IUUQTBHJMFIJZPLPDMVCDPOOQBTTDPN ೥ࠒ͔Β࢝·ͬͨॳ৺ऀ޲͚ί ϛϡχςΟ ౰࣌ͷNPGNPGJODͷΈͳ͞Μʢݪా͞ ΜɺੴҪ͞Μୡʣ͕த৺ͱͳΓ૑ઃ ौ୩Λڌ఺ͱִ݄͠ͰΠϕϯτ։࠵ ࣗ෼͸೥ͷ͍͔ͭΒ͔ӡӦʹࢀՃ

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ίϛϡχςΟͱͦͷӡӦ ΞδϟΠϧͻΑ͜Ϋϥϒ IUUQTBHJMFIJZPLPDMVCDPOOQBTTDPN ݱࡏɺΠϕϯτΛճ։࠵ ໊ͷϝϯόʔ DPOOQBTTௐ΂ Πϕϯτ͸֓Ͷʙ໊ن໛ ӡӦ͸ೖΕସΘΓͳ͕Β΋ΞΫςΟϒϝ ϯόʔ໊͍͍ͩͨऑ͙Β͍ ςʔϚʹԊͬͨϝΠϯεϐʔΧʔɺ-5ɺ ͓೰Έ૬ஊʢ045ʣ͕جຊߏ੒

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Ϗδϣϯ lͻΑ͜ ϏΪφʔ ͷ҆৺ɾ҆શͷ৔z Image by PIRO4D from Pixabay

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ίϛϡχςΟͱͦͷӡӦ

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ԿΛେ੾ʹ͢Δͷ͔ʁ

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اըΛؤுΔ͜ͱΑΓ΋ɺू ٬Λͨ͘͞Μ͢Δ͜ͱΑΓ΋ ࢀՃऀͷָ͠͞ɺߋʹ͸ܧଓ ͯ͠৔Λఏڙ͢Δ͜ͱΛՁ஋ ͱ͢Δ ίϛϡχςΟͱͦͷӡӦ

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ෆ҆͸ͳʹ͔ʁ Photo by Nathan Cowley from Pexels

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‣ ࠷େͷఢ͸ӡӦ͕ർฐ͢Δ͜ͱ ͕࣌ؒͱΕͳͯ͘͠ΜͲ͍ ମྗతʹ͠ΜͲ͍ Ϟνϕʔγϣϯ্͕͕Βͳͯ͘͠ΜͲ͍ ௚໘͢Δ՝୊

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ӡӦ΍Δ͜ͱϚοϐϯάʢCFGPSFʣ

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ӡӦ΍Δ͜ͱϚοϐϯάʢCFGPSFʣ ਖ਼௚ ʮ͏ͬʯͳϓϩηε

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੒௕ͷνϟϯεʂ ࣮ݧͩʂ

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Photo by Riccardo Bresciani from Pexels ՝୊ɿਓख͕଍Γͳͯ͘͠ΜͲ͍

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࣮ݧ Πϕϯτ๯಄ͷίϛϡχςΟ঺հ࣌ʹϏδϣϯΛ఻ ͑ΔͱڞʹӡӦืूΛݺͼ͔͚ΔͷΛଓ͚ͯΈΔ

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࣮ݧ Πϕϯτ๯಄ͷίϛϡχςΟ঺հ࣌ʹϏδϣϯΛ఻ ͑ΔͱڞʹӡӦืूΛݺͼ͔͚ΔͷΛଓ͚ͯΈΔ ʮڵຯ͋Γ·͢ʂʯͱདྷͯ͘ΕΔਓ͕ݱΕͨʂ

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࣮ݧ Πϕϯτਃ͠ࠐΈϑΥʔϜʹʮӡӦʹͳΓ·ͤΜ͔ʁʯ ͱ͍͏࣭໰Λઃ͚ͯڵຯ͋ΔҎ্ͷճ౴Λͨ͠ਓΛק༠ ͢Δ

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࣮ݧ Πϕϯτਃ͠ࠐΈϑΥʔϜʹʮӡӦʹͳΓ·ͤΜ͔ʁʯ ͱ͍͏࣭໰Λઃ͚ͯڵຯ͋ΔҎ্ͷճ౴Λͨ͠ਓΛק༠ ͢Δ ʮ΍Γ·͢Αʂʯͱݴͬͯ͘ΕΔ֬཰͕ ্͕ͬͨʂ

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੒Ռɾֶͼ ໊͙Β͍ˠ໊௒ ΞΫςΟϒ͸൒෼͙Β͍ͳͷͰஸ౓Α͍αΠζʣ Ϗδϣϯʹڞײͯ͘͠Ε͍ͯΔͷ͸ॏཁ ΄ͲΑ͘৽௠ਓ୅ँ͕ਐΜͩ ஈʑͱਓ͕૿͑ɺ೥͙Β͍Ͱഒ૿

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࣮ݧ ՝୊ɿυλΩϟϯଟͯ͘͠ΜͲ͍ Image by Gabriele Lässer from Pixabay

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࣮ݧ ׬શࣄલܾࡁʢ1BZ1BMʣ੍ʹͪ͠Ό͏ʂ

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࣮ݧ ׬શࣄલܾࡁʢ1BZ1BMʣ੍ʹͪ͠Ό͏ʂ υλΩϟϯ͸ʙਓఔ౓·Ͱݮগ

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੒Ռɾֶͼ ݟࠐΈཱ͕ͭ͠ɺϋϥϋϥ͠ͳ͘ͳͬͨ 1BZ1BMʹ͸ίϛϡχςΟ໊ٛͷޱ࠲͕ඞཁͩͬͨ ৹ࠪམͪͨΓͯͪ͠ΐͬͱେมͩͬͨ ʢͰ΋ͦ͜͸ؤுͬͨʣ ຖճ΄΅υλΩϟϯແ͠ͱ͍͏҆ఆ

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՝୊ɿࣄޙͷ࡞ۀʢ;Γ͔͑ΓɺΠϕϯτϨ ϙʔτʣ͕๨Ε͕ͪͩ͠͠ΜͲ͍ Photo by Jessica Lewis on Unsplash

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࣮ݧ ӡӦ;Γ͔͑Γ͸ࢀՃऀ;Γ͔͑Γͷ࣌ʹ ࿬Ͱ΍ͬͪΌ͏

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࣮ݧ ӡӦ;Γ͔͑Γ͸ࢀՃऀ;Γ͔͑Γͷ࣌ʹ ࿬Ͱ΍ͬͪΌ͏ αΫοͱࡁ·ͤΒΕͨ

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࣮ݧ ΠϕϯτϨϙʔτ࿮Λઃ͚ͯࢀՃऀ͔Βืूͯ͠ΈΔ ʢ΍ͬͯ͘ΕΔํ͸ࢀՃඅແྉʣ

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࣮ݧ ΠϕϯτϨϙʔτ࿮Λઃ͚ͯࢀՃऀ͔Βืूͯ͠ΈΔ ʢ΍ͬͯ͘ΕΔํ͸ࢀՃඅແྉʣ େ఍Ԡืͯ͘͠ΕΔΑ͏ʹͳͬͨ

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੒Ռɾֶͼ ;Γ͔͑Γ͸ެ։ͳͷͰࢀՃऀ͔ΒϑΟʔυόοΫ Λ΋Β͑Δͷ΋͋Γ͕͍ͨ ୭΋Ԡื͕ແ͍৔߹͸ӡӦ͕݀ຒΊ͢Δ֮ޛ͸ඞཁ ࣄޙ࡞ۀ͕ෆཁʹͳͬͨ

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՝୊ɿ࠙਌ձ͕͠ΜͲ͍ Photo by Louis Hansel @shotsoflouis on Unsplash

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࣮ݧ ձ৔͸ͦͷ··ɺྲྀΕͰ࠙਌ձʹಥೖ ҿΈ෺΍ͭ·Έ͸഑ୡ΍έʔλϦϯάΛར༻ͯ͠ௐୡ͢Δ

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࣮ݧ ձ৔͸ͦͷ··ɺྲྀΕͰ࠙਌ձʹಥೖ ҿΈ෺΍ͭ·Έ͸഑ୡ΍έʔλϦϯάΛར༻ͯ͠ௐୡ͢Δ ࢀՃ཰ര্͛

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੒Ռɾֶͼ ߋʹձ৔ͦͷ··ͳͷͰ໺ྑ-5΍σΟεΧογϣ ϯͳͲͳͲɺࣗ༝౓ͷߴ͍৔ʹͳͬͨ ΠγΠͷέʔλϦϯά͢͹Β͍͠ ຖճ׆گͷ࠙਌ձ͕Ͱ͖ΔΑ͏ʹ

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՝୊ɿاը͕͠ΜͲ͍

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࣮ݧ ࣍ճςʔϚܾΊ͸ࢀՃऀʹܾΊͯ΋Β͏ ߋʹϝΠϯεϐʔΧʔ΋ࢀՃऀͷཱީิ੍ʹ͢Δ

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࣮ݧ ࣍ճςʔϚܾΊ͸ࢀՃऀʹܾΊͯ΋Β͏ ߋʹϝΠϯεϐʔΧʔ΋ࢀՃऀͷཱީิ੍ʹ͢Δ ΑΓχʔζͷߴ͍ςʔϚʹͳͬͨʜ͔ͳʁ

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੒Ռɾֶͼ ࢀՃऀ਺͕ఈ্͛͞Εͨʢ͔΋ʣ ܾΊΔࡍͷ߹ҙܗ੒͸ͪΐͬͱେม ӡӦతʹ͸͋͘͢͝Γ͕͍ͨ͜ͱ ࢀՃऀओಋͷձ΁

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‣ ࣄલϛʔςΟϯάΦϯϥΠϯԽ ‣ ϖΞ୲౰ ‣ ωʔϜϓϨʔτࣗݾ঺հνΣοΫΠϯ ‣ ࣍ճΠϕϯτΛͦͷ৔Ͱެ։ ‣ ӡӦΦϑձ ͳͲͳͲʜ ͦͷଞ͍Ζ͍Ζ

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ӡӦ΍Δ͜ͱϚοϐϯάʢCFGPSFʣ

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ӡӦ΍Δ͜ͱϚοϐϯάʢBGUFSʣ

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Ϟνϕʔγϣϯ΁ͷޮՌ ਓखෆ଍͕ղফ͞Εɺϓϩηε΋͍ܰ ༨༟͕Ͱ͖ͨɺؾָ͕ɺ҆৺ গਓ਺Ͱ΋҆ఆ ࣗ༝౓ͷߴ͍৔ʹͳָ͍ͬͯ͠ ӡӦ΋ָ͠ΊΔΑ͏ʹͳͬͨ

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㾎࣮ݧ 㾎Ϗδϣϯ 㾎Ϟνϕʔγϣϯ ֶΜͩ̏ͭͷେ੾ͳ͜ͱ Image by Valdas Miskinis from Pixabay

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Ӧར૊৫ͱඇӦར૊৫ Photo by Alexander Mils on Unsplash ʮརӹͷ෼഑Λ͠ͳ͍ʯ

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Ӧར૊৫ͱඇӦར૊৫ Photo by Alexander Mils on Unsplash ʮརӹͷ෼഑Λ͠ͳ͍ʯ ͡Ό͋ɺ͓ۚҎ֎ͷ͜ͱ͸Ұॹ͡ΌΜ

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㾎࣮ݧ 㾎Ϗδϣϯ 㾎Ϟνϕʔγϣϯ ֶΜͩ̏ͭͷେ੾ͳ͜ͱʢ࠶ܝʣ Image by Valdas Miskinis from Pixabay

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ͦͯ͠ʜ ಥવͷ$PWJEऻདྷ

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݄ͷձ͸ٸᬎதࢭʂ ʮΈΜͳͰू·ͬͯʯ͕Ͱ͖ͳ͍ʂ ίϩφՒ

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݄ͷձ͸ٸᬎதࢭʂ ʮΈΜͳͰू·ͬͯʯ͕Ͱ͖ͳ͍ʂ ίϩφՒ ʮ͏͏ͬʯ ΋͏

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ίϩφՒ ੒௕ͷνϟϯεʂ ࣮ݧͩʂ

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࣮ݧ ݄ʹΦϯϥΠϯ։࠵ͯ͠Ϧϕϯδͯ͠Έͨ

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㾎࣮ݧ 㾎Ϗδϣϯ 㾎Ϟνϕʔγϣϯ ֶΜͩ̏ͭͷେ੾ͳ͜ͱʢ࠶ʑܝʣ Image by Valdas Miskinis from Pixabay

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͓ΘΓ ͝ਗ਼ௌ͋Γ͕ͱ͏͍͟͝·ͨ͠ʂ Photo by Dino Reichmuth on Unsplash