Slide 16
Slide 16 text
“Start Obvious, Stay Obvious” DIAL
Signal to Noise Metrics: Signal Strength, Watch for
Degree of Friction, Hesitation, Confusion, Ambiguity, Clarity
High Signal
• Action with regular,
sequential “Aha’s”
• Full attention
• Spontaneous
innovation
• High confidence
• High trust
• Questions about safety,
performance
• Concerns for precision,
correctness
• Distractions
• Confusion
• Caution, Hesitations
High Noise