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I got Trapped!
Systems thinking traps
of IT Teams
and how to battle them
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@kenny_baas
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@kenny_baas
The hands that manipulate it
suppress or release some behaviour
that is latent within
the structure of the spring
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@kenny_baas
A system is an interconnected set of
elements that is coherently organized in
a way that achieves something.
(Function or Purpose)
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@kenny_baas
Some systems examples
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@kenny_baas
Element
Interconnections
Function/Purpose
Most easy to observe
and change
Changes greatly
alters the system
Least obvious and
changes can be drastic
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@kenny_baas
Inflow Outflow
Water in tub
(Stock)
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@kenny_baas
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@kenny_baas
Inflow Outflow
Water in tub
(Stock)
desired temperature
Discrepancy
B B
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@kenny_baas
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https://medium.com/@Smrimell/it-s-a-trap-systems-traps-in-software-development-dc6341022795
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Kenny
Baas-Schwegler
Strategic software delivery -
Socio-technical architect -
Domain-driven design -
Facilitator
@kenny_baas
Baasie.com
xebia.com/blog/author/kbaas/
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@kenny_baas
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@kenny_baas
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Shifting the burden to the intervener
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@kenny_baas
The way out
Take the focus off short-term relief and put it on
long-term restructuring.
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A group of people is not a team,
focus on collaboration as a team.
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@kenny_baas
Guiding heuristic
Focus on team collaboration
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@kenny_baas
Other examples
“Temporary code or fix”
Hire more manual testers
Hire more developers
Security
Operations
Consultants
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@kenny_baas
Drift to low performance
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@kenny_baas
The way out
Keep performance standard absolute.
Let standards be enhanced by
the best actual performance.
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@kenny_baas
Guiding heuristics
Make agreements on team standards,
improve collaboration by mobbing and pairing.
Keep repeating and reiterating
on made agreements.
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@kenny_baas
Other observations
Sprint forecasting
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@kenny_baas
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Success to Successful
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@kenny_baas
The way out
Diversification
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@kenny_baas
Guiding heuristics
Pair up with new team members
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@kenny_baas
guiding heuristics
Focus on (neuro)diversity,
everyone is an individual and different.
Focus on equality,
equal access to opportunities
Focus on inclusion,
create a sense of belonging.
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@kenny_baas
guiding heuristics
Create collective autocracy within teams.
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@kenny_baas
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@kenny_baas
Other observations
Maturity models and job hierarchy with promotions
can lead to:
Peter principle
Social darwinism
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@kenny_baas
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Policy Resistance
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@kenny_baas
The way out
Bring in all the actors and
seek out mutually satisfactory ways
for all goals to be realised
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@kenny_baas
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@kenny_baas
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@kenny_baas
How many beans?
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@kenny_baas
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@kenny_baas
How many beans?
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@kenny_baas
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@kenny_baas
How many beans?
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@kenny_baas
Guiding heuristic
Create a shared mindset
of how software is delivered.
Use visualisation and measure the delivery.
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@kenny_baas
http://thepaulrayner.com/eventstorming-team-flow
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@kenny_baas
https://baasie.com/2019/04/30/a-quest-in-finding-the-perfect-eventstorming-backpack/
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@kenny_baas
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@kenny_baas
Guiding heuristic
Create a shared mindset
of how software is delivered.
Use visualisation and measure the delivery.
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@kenny_baas
https://leanpub.com/measuringcontinuousdelivery
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@kenny_baas
Other observations
Technical debt vs quick delivery
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@kenny_baas
http://verraes.net/2013/07/managed-technical-debt/
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Seeking the wrong goal
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@kenny_baas
The way out
Reflect the real welfare of the system.
Don’t confuse effort with result.
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@kenny_baas
Guiding heuristics
The team should be autonomous,
focus on result rather than effort.
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@kenny_baas
"When a measure becomes a target,
it ceases to be a good measure."
- Goodhart's law
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@kenny_baas
Other observation
unrealistic deadlines
Ops solving incidents
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Tragedy of the commons
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@kenny_baas
Other observations
Shared data to reports
Shared database
end to end (chain) testing
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@kenny_baas
The way out
Educate, exhort and create awareness,
so people understand
the consequences of abusing the resource.
Restore or strengthen the feedback loop
by privatizing or giving direct consequences.
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@kenny_baas
Guiding heuristics
Make a team owner of the shared library.
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@kenny_baas
Guiding heuristics
Put in place proper CI/CD
Only change the software when
other team(s) collectively reviewed it.
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@kenny_baas
If we have a system of improvement
that is directed at improving the parts
taken separately.
You can be absolutely sure that the
improvement of the whole
will not be improved.
https://www.youtube.com/watch?v=OqEeIG8aPPk
Russ Ackoff
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@kenny_baas
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@kenny_baas
Order Payment Packaging
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@kenny_baas
Big Picture EventStorming
https://leanpub.com/ddd_first_15_years
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@kenny_baas credits: Ruth Malan
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@kenny_baas
When you start judging,
you stop listening and learning
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@kenny_baas
#CatTax
@kenny_baas
Baasie.com
xebia.com/blog/author/kbaas/
https://speakerdeck.com/baasie