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Moving Culture Change
The challenge of introducing change
1
Becky Winant,
Friday, October 7, 2016, 3:40 PM
It may look like a crisis, but it’s only the end of an illusion.
- Rhonda’s First Revelation
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The Process of Change*
Old
Status
Quo
New
Status
Quo
?
Foreign
Element
Transforming
Idea
Chaos
Practice &
Integration
* Virginia Satir's Change Model with Sharon Loeschen’s Decision Point and my observations
Choice
Resistance,
Striving for
normalcy
New
Possibilities
Pressure
Discomfort, out of control, low performance, low trust, buffeted by chance
Driven by fear
Driven by
opportunity
Driven by
missed
expectation
Forced
Comes from
viable choices
2
Becky Winant,
Friday, October 7, 2016, 3:40 PM
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The Power of Choice
Old
Status
Quo
Foreign
Element
Resistance;
Striving for
normalcy
New
Status
Quo
?
Transforming
Idea
Chaos
Practice &
Integration
Choice
New Possibilities
Opportunities
Pressure
Missed expectations
3
Becky Winant,
Friday, October 7, 2016, 3:40 PM
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Measures:
Metrics, Velocity, Cost, Turnover, Delays relative to lack of support (coaching, training)
Feedback:
Demos, Failures of released software, Team recognition, Successful release,
Transparency, Degree of Business engagement
Retrospectives
Rules of the system:
Incentives, Punishment, Safety, Communication, Team formation
Systemic:
Mission of the system, Mindset/ Organizational Culture, Values
Finding Opportunities
4
-Derived from Donella Meadows, Places to Intervene in a System
http://donellameadows.org/archives/leverage-points-places-to-intervene-in-a-system/
and mapped to software and agile development
Effectiveness
+
-
Becky Winant,
Friday, October 7, 2016, 3:40 PM
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Measures
Feedback
Rules of the system
Systemic
Types of Missed Expectations
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Becky Winant,
Friday, October 7, 2016, 3:40 PM
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Choosing Again
Old
Status
Quo
Foreign
Element
Resistance;
Striving for
normalcy
New
Status
Quo
?
Transforming
Idea
Chaos
Practice &
Integration
Choice
New Possibilities
Opportunities
Pressure
Missed expectations
6
Becky Winant,
Friday, October 7, 2016, 3:40 PM
1. Collaboration is at the center (feedback, rules of the
system)
2. Management’s clear support (feedback)
3. Continuous Integration to learn what works and
what’s failed (feedback)
4. Transparency - everyone can see everything (rules of
the system)
5. Trust and permission to fail (rules of the system)