Moving Culture Change - Becky Winant - Agile SG 2016

Presented in Agile Singapore 2016 conference

Transcript

1. Moving Culture Change
   The challenge of introducing change
   1
   Becky Winant,
   Friday, October 7, 2016, 3:40 PM
   It may look like a crisis, but it’s only the end of an illusion.
   - Rhonda’s First Revelation
   

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2. The Process of Change*
   Old
   Status
   Quo
   New
   Status
   Quo
   ?
   Foreign
   Element
   Transforming
   Idea
   Chaos
   Practice &
   Integration
   * Virginia Satir's Change Model with Sharon Loeschen’s Decision Point and my observations
   Choice
   Resistance,
   Striving for
   normalcy
   New
   Possibilities
   Pressure
   Discomfort, out of control, low performance, low trust, buffeted by chance
   Driven by fear
   Driven by
   opportunity
   Driven by
   missed
   expectation
   Forced
   Comes from
   viable choices
   2
   Becky Winant,
   Friday, October 7, 2016, 3:40 PM
   

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3. The Power of Choice
   Old
   Status
   Quo
   Foreign
   Element
   Resistance;
   Striving for
   normalcy
   New
   Status
   Quo
   ?
   Transforming
   Idea
   Chaos
   Practice &
   Integration
   Choice
   New Possibilities
   Opportunities
   Pressure
   Missed expectations
   3
   Becky Winant,
   Friday, October 7, 2016, 3:40 PM
   

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4. Measures:
   Metrics, Velocity, Cost, Turnover, Delays relative to lack of support (coaching, training)
   Feedback:
   Demos, Failures of released software, Team recognition, Successful release,
   Transparency, Degree of Business engagement
   Retrospectives
   Rules of the system:
   Incentives, Punishment, Safety, Communication, Team formation
   Systemic:
   Mission of the system, Mindset/ Organizational Culture, Values
   Finding Opportunities
   4
   -Derived from Donella Meadows, Places to Intervene in a System
   http://donellameadows.org/archives/leverage-points-places-to-intervene-in-a-system/
   and mapped to software and agile development
   Effectiveness
   +
   -
   Becky Winant,
   Friday, October 7, 2016, 3:40 PM
   

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5. Measures
   Feedback
   Rules of the system
   Systemic
   Types of Missed Expectations
   5
   Becky Winant,
   Friday, October 7, 2016, 3:40 PM
   

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6. Choosing Again
   Old
   Status
   Quo
   Foreign
   Element
   Resistance;
   Striving for
   normalcy
   New
   Status
   Quo
   ?
   Transforming
   Idea
   Chaos
   Practice &
   Integration
   Choice
   New Possibilities
   Opportunities
   Pressure
   Missed expectations
   6
   Becky Winant,
   Friday, October 7, 2016, 3:40 PM
   1. Collaboration is at the center (feedback, rules of the
   system)
   2. Management’s clear support (feedback)
   3. Continuous Integration to learn what works and
   what’s failed (feedback)
   4. Transparency - everyone can see everything (rules of
   the system)
   5. Trust and permission to fail (rules of the system)
   

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