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Inclusive Communication
Presented by Carly Anderson
and Brenna Thompson
Reaching a Deaf and
Diverse Audience
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About Us
Carly Anderson
At Deaf Services Unlimited (DSU), the heartbeat of our
mission is to bridge the gaps in vital communication
access for the Deaf and hard-of-hearing communities.
We set the bar for quality, service, and a seamless
experience for everyone involved.
Brenna Thompson
Director of Operations
Director of Business Development
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Deaf and HoH Market Insights
More than 1.5 billion people worldwide have a
hearing loss.
This number is expected to increase to 2.5
billion by 2050.
48 million Americans have some degree of
hearing loss.
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Common Barriers for the
Deaf and HoH Audience
Media without captions
Audio without transcripts
Limited customer support options
Limited understanding of Deaf culture
Lack of sign language interpretation
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Benefits of Including the
Deaf and HoH Market
Inclusivity and equal opportunities
Expanded customer base
Legal compliance
Employee diversity and productivity
Reputation and brand image
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Creating an Inclusive
Environment
Deafness = Culture & Identity
Communication Tips
Ask for Preferences
Accessibility & Accomodations
Foster Inclusive Policies & Respect
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Communication Access
Services
On-site ASL Interpreting
Video Remote Interpreting
CART Captioning
Post-Production ASL and Captioning
Communication Access Consulting
Training Solutions
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