Slide 1
Slide 1 text
How do you work
with resistance to
change?
Michael Cardus - www.mikecardus.com 1
Slide 2
Slide 2 text
Michael Cardus - www.mikecardus.com 2
Slide 3
Slide 3 text
Michael Cardus - www.mikecardus.com 3
Slide 4
Slide 4 text
Two principles have to be
considered:
1.
Survival Anxiety must be
higher than Learning Anxiety.
2.
Learning Anxiety must be
reduced rather than
increasing Survival Anxiety.
Michael Cardus - www.mikecardus.com 4
Slide 5
Slide 5 text
Survival Anxiety & Learning Anxiety –
“Once the evidence of a need for change happens,
you will feel Survival Anxiety or Guilt. You may not
feel the anxiety or guilt directly, but you experience
discomfort that something bad may happen to you if
you do not respond in some way. You begin to
recognize the need for change; you also realize that a
new behavior that may be required may be difficult
to learn, and the new beliefs or values that are
implied may be difficult to accept. This discomfort is
best thought of as Learning Anxiety.” – Schein pp. 111
Michael Cardus - www.mikecardus.com 5
Slide 6
Slide 6 text
Schein’s hypothesis: True learning/behaviour change will rarely occur until an individual’s ‘Survival Anxiety’
(associated with a particular change or event ) is greater than any ‘Learning/Change anxiety’ associated with
that event
Anxiety or guilt builds from previous beliefs now being seen as invalid. Schein(1999, p. 116) called this
“survival anxiety” as in “I will not survive in some sense unless I change.”
Learning/Change Anxiety
Level of
Anxiety
Low
High
Survival Anxiety
Time Change Event
http://www.slideshare.net/ShaneCarmichael/shane-and-schein-survival-change
Michael Cardus - www.mikecardus.com 6
Slide 7
Slide 7 text
Psychological Basis of Learning Anxiety /
Resistance to Change
Learning anxiety is a combination of several specific fears, all of which
may be active at any time as you contemplate having to relearn
something and learn something new.
• Fear of loss of power or position
• Fear of temporary incompetence
• Fear of punishment for incompetence
• Fear of loss of personal identity
• Fear of loss of group membership__
Michael Cardus - www.mikecardus.com 7
Slide 8
Slide 8 text
Michael Cardus - www.mikecardus.com 8
Slide 9
Slide 9 text
How do you create Psychological
Safety to Change?
Creating psychological safety for
organizational members who are
changing and learning involves some
steps, and they must be taken almost
simultaneously.
Michael Cardus - www.mikecardus.com 9
Slide 10
Slide 10 text
A compelling optimistic vision
Michael Cardus - www.mikecardus.com 10
Slide 11
Slide 11 text
Formal Training
Michael Cardus - www.mikecardus.com 11
Slide 12
Slide 12 text
Involvement of the learner
Michael Cardus - www.mikecardus.com 12
Slide 13
Slide 13 text
Informal training of relevant
‘family’ groups and teams
Michael Cardus - www.mikecardus.com 13
Slide 14
Slide 14 text
Practice fields, coaches, and
feedback
Michael Cardus - www.mikecardus.com 14
Slide 15
Slide 15 text
Positive role models
Michael Cardus - www.mikecardus.com 15
Slide 16
Slide 16 text
Support groups
Michael Cardus - www.mikecardus.com 16
Slide 17
Slide 17 text
Systems and structures
consistent with the desired
changes
Michael Cardus - www.mikecardus.com 17
Slide 18
Slide 18 text
Michael Cardus - www.mikecardus.com 18
Slide 19
Slide 19 text
Michael Cardus - www.mikecardus.com 19