cooperation for change

Working through change and finding cooperation.
What is perceived as resistance may be just cooperation.

Transcript

1. How do you work with resistance to change? Michael Cardus - www.mikecardus.com 1
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4. Two principles have to be considered: 1. Survival Anxiety must be higher than Learning Anxiety. 2. Learning Anxiety must be reduced rather than increasing Survival Anxiety. Michael Cardus - www.mikecardus.com 4
5. Survival Anxiety & Learning Anxiety – “Once the evidence of a need for change happens, you will feel Survival Anxiety or Guilt. You may not feel the anxiety or guilt directly, but you experience discomfort that something bad may happen to you if you do not respond in some way. You begin to recognize the need for change; you also realize that a new behavior that may be required may be difficult to learn, and the new beliefs or values that are implied may be difficult to accept. This discomfort is best thought of as Learning Anxiety.” – Schein pp. 111 Michael Cardus - www.mikecardus.com 5
6. Schein’s hypothesis: True learning/behaviour change will rarely occur until an individual’s ‘Survival Anxiety’ (associated with a particular change or event ) is greater than any ‘Learning/Change anxiety’ associated with that event Anxiety or guilt builds from previous beliefs now being seen as invalid. Schein(1999, p. 116) called this “survival anxiety” as in “I will not survive in some sense unless I change.” Learning/Change Anxiety Level of Anxiety Low High Survival Anxiety Time Change Event http://www.slideshare.net/ShaneCarmichael/shane-and-schein-survival-change Michael Cardus - www.mikecardus.com 6
7. Psychological Basis of Learning Anxiety / Resistance to Change Learning anxiety is a combination of several specific fears, all of which may be active at any time as you contemplate having to relearn something and learn something new. • Fear of loss of power or position • Fear of temporary incompetence • Fear of punishment for incompetence • Fear of loss of personal identity • Fear of loss of group membership__ Michael Cardus - www.mikecardus.com 7
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9. How do you create Psychological Safety to Change? Creating psychological safety for organizational members who are changing and learning involves some steps, and they must be taken almost simultaneously. Michael Cardus - www.mikecardus.com 9
10. A compelling optimistic vision Michael Cardus - www.mikecardus.com 10
11. Formal Training Michael Cardus - www.mikecardus.com 11
12. Involvement of the learner Michael Cardus - www.mikecardus.com 12
13. Informal training of relevant ‘family’ groups and teams Michael Cardus - www.mikecardus.com 13
14. Practice fields, coaches, and feedback Michael Cardus - www.mikecardus.com 14
15. Positive role models Michael Cardus - www.mikecardus.com 15
16. Support groups Michael Cardus - www.mikecardus.com 16
17. Systems and structures consistent with the desired changes Michael Cardus - www.mikecardus.com 17
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