失敗から学ぶ - ポストモーテム / Postmotem culture at Wantedly

by Yuichi Saito

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©2019 Wantedly, Inc. ൃੜͨ͠Πϯγσϯτ͔ΒֶͼΛಘΔͨΊ w ো֐΍Πϯγσϯτ͸ऩଋޙɺ์ஔ͞ΕΔ܏޲ʹ͋Δ w ϝϯόʔ͸ͦΕͧΕϓϩδΣΫτͱλεΫΛ͍࣋ͬͯΔ w ΠϯγσϯτରԠʹର͢Δਫ਼ਆతͳෛ୲ w ์ஔ͞ΕͨΠϯγσϯτ͸࠶ൃ͢Δ w ࣌ؒܦաͱͱ΋ʹӨڹൣғ΍ෳࡶੑ͕૿Ճ͢Δ w ポストモーテムの作成を通し、失敗から学びを得るプロセスを形成する ͳͥϙετϞʔςϜΛॻ͘ͷ͔

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©2019 Wantedly, Inc. ϙετϞʔςϜΛॻ͘৚݅͸໌֬ʹ͢Δ w ϙετϞʔςϜ͸ֶͼͷػձͰ͋ΓɺॲേͰ͸ແ͍ w ҰํͰϙετϞʔςϜΛॻ͘ʹ͸େ͖ͳ࣌ؒͱ࿑ྗΛཁ͢Δ w Ͳ͏͍ͬͨέʔεͰϙετϞʔςϜΛ࡞੒͢Δͷ͔Λ໌֬ʹ͠ɺ ࡞੒ʹؔ͢Δ൑அ΍ɺϙετϞʔςϜͷӡ༻ͷίετΛ௿ݮ͢Δ w هࡌͷ৚݅ͷྫ w 4-"΍4-0ʹӨڹ͕ੜͨ͡ケース w σʔλͷଛࣦ ϙετϞʔςϜΛॻ্͘Ͱॏཁͳ͜ͱ

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©2019 Wantedly, Inc. ϙετϞʔςϜͷ࡞੒ϑϩʔ w (PPHMF%PDTΛ༻͍ͯɺ͖ͨͨ୆Λ࡞੒ w ΦϖϨʔγϣϯʹؔΘͬͨਓͱฤूɺϨϏϡʔΛ͢Δ w (JU)VCͷXBOUFEMZQPTUNPSUFNTϦϙδτϦʹ*TTVFͷܗͰ࡞੒͢Δ w ࠶ൃ๷ࢭࡦ͕શͯߦΘΕͨΒ*TTVFΛDMPTF͢Δ w ຖिߦ͏ΤϯδχΞϛʔςΟϯάͰJTTVFΛڞ༗͢Δ 8BOUFEMZ *ODʹ͓͚ΔϙετϞʔςϜ

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©2019 Wantedly, Inc. Πϯγσϯτൃੜ࣌ͷJTTVFͱϙετϞʔςϜͷҧ͍ w 8BOUFEMZ *ODͰ͸Πϯγσϯτ͕ൃੜͨ͠ࡍʹ(JU)VCʹJTTVFΛ࡞੒͢Δ w ߦͬͨΦϖϨʔγϣϯͷه࿥ w Өڹൣғͷௐࠪ w ΠϯγσϯτͷݪҼ΍࠶ൃ๷ࢭͷΞϓϩʔνʹؔ͢Δٞ࿦ w ͜ͷJTTVF͸Πϯγσϯτʹؔ͢ΔҰ࣌తͳϫʔΫεϖʔε w ৘ใΛ੔ཧ͠ɺଞऀ͕Πϯγσϯτʹରͯ͠ཧղͰ͖ΔΑ͏ʹϙετϞʔςϜΛ࡞੒͍ͯ͠Δ 8BOUFEMZ *ODʹ͓͚ΔϙετϞʔςϜ

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©2019 Wantedly, Inc. ϙετϞʔςϜΛॻ͘৚݅ w 8BOUFEMZ *ODͰ͸ҎԼʹ֘౰͢Δࡍʹ࡞੒ w Ϣʔβʹݟ͑Δμ΢ϯλΠϜ΍ɺαʔϏεͷίΞͳମݧʹӨڹͨ͠৔߹ w XBOUFEMZJOGSBTUSVDUVSFSFQPTJUPSZͷJODJEFOUϥϕϧ͕͍͍ͭͯΔ΋ͷ͕֘౰ w Ϣʔβʹ͸Өڹ͸ͳ͔ͬͨ΋ͷͷɺ  ࣌ؒܦաͱͱ΋ʹӨڹൣғ΍ඃ֐͕֦େ͢ΔڪΕ͕͋Δέʔε 8BOUFEMZ *ODʹ͓͚ΔϙετϞʔςϜ

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©2019 Wantedly, Inc. ࠜຊݪҼ w ϚΠάϨʔγϣϯΛؚΉมߋͷϨϏϡʔΛଵͬͨ w EFGBVMUWBMVFΛؚΉΧϥϜͷ௥Ճ͸ɺ"-5&35"#-&ͷ࣮ߦ͕࣌ؒ௕͘ͳΓةݥ w 1PTUHSF42-ͷA"-5&35"#-&ʜ"%%$0-6./AͰ͸  "$$&44&9$-64*7&-0$,͕औಘ͞ΕΔ w औಘऀҎ֎ʹςʔϒϧʹΞΫηε͢ΔτϥϯβΫγϣϯ͕ແ͍͜ͱ͕อূ͞ΕΔ w EFGBVMUWBMVFΛؚΉΧϥϜΛطଘͷςʔϒϧʹ௥Ճ͢ΔͱɺશϨίʔυʹରͯ͠ߋ৽͕૸Δ w ݁Ռͱͯ֘͠౰ͷςʔϒϧ͕௕࣌ؒϩοΫ͞Εͯ͠·͏ ࣾ಺ͷϙετϞʔςϜ 8BOUFEMZͷશαʔϏε͕ఀࢭ

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©2019 Wantedly, Inc. ࠶ൃ๷ࢭͷରԠ w ୹ظతʹऔΓ૊ΉΞΫγϣϯ w ϨϏϡʔͷపఈ w ϚΠάϨʔγϣϯΛߦ͏ࡍ͸2"؀ڥͰ࣮ߦ࣌ؒͷܭଌ͢Δ w ௕ظతʹऔΓ૊ΉΞΫγϣϯ w Ϩίʔυ਺ͷଟ͍ಛఆͷςʔϒϧʹରͯ͠EFGBVMUWBMVFΛؚΉΧϥϜͷ௥ՃΛ  "DUJWF3FDPSEϚΠάϨʔγϣϯͰߦ͑ͳ͍Α͏ʹ͢Δ ࣾ಺ͷϙετϞʔςϜ 8BOUFEMZͷશαʔϏε͕ఀࢭ

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©2019 Wantedly, Inc. αϚϦ w ޡͬͨσʔλϕʔεͷΫΤϦͷൃߦʹΑΓɺ1SPEVDUJPOͷσʔλϕʔεͷ͢΂ͯͷσʔλ͕  ͢΂ͯ࡟আ͞Εͯ͠·ͬͨ w σʔλͷ෮چͷͨΊɺ5SBWJT$*ͷαʔϏεΛ࣌ؒఀࢭͨ͠ w σʔλ෮چલޙͰσʔλͷෆ੔߹͕ੜ͡ɺ෮چޙʹҰ෦ͷϢʔβ͸  ผͷϢʔβͱͯ͠ϩάΠϯ͍ͯ͠Δঢ়گʹͳͬͨ ࣾ֎ͷϙετϞʔςϜ 5SBWJT$*ͷPVUBHF

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©2019 Wantedly, Inc. ࠜຊݪҼ w ϩʔΧϧ͔Β1SPEVDUJPO؀ڥͷσʔλϕʔεʹͭͳ͍Ͱ͍Δঢ়ଶͰςετΛ૸Βͤͨ w %BUBCBTF$MFBOFSHFNΛར༻͍ͯͨͨ͠Ίɺσʔλ͕࡟আ͞Εͯ͠·ͬͨ w %"5"#"4&@63-؀ڥม਺ʹ1SPEVDUJPO؀ڥͷσʔλϕʔεͷ63-͕ઃఆ͞Ε͍ͯͨ w Կ೔΋લʹ1SPEVDUJPO؀ڥͷσʔλݕূΛߦ͏ඞཁ͕͋ͬͨ w ͦͷͱ͖ͷUNVYͷηογϣϯ͕࢒͓ͬͯΓɺͦͷ͜ͱʹຊਓ͸ؾ͕෇͔ͳ͔ͬͨ w σʔλͷ࡟আʹର͢ΔݖݶΛ࣋ͭϢʔβͰ઀ଓͯ͠͠·͍ͬͯͨ ࣾ֎ͷϙετϞʔςϜ 5SBWJT$*ͷPVUBHF

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©2019 Wantedly, Inc. ࠶ൃ๷ࢭͷରԠ w ϩʔΧϧ͔Β1SPEVDUJPO؀ڥͷσʔλϕʔεʹͭͳ͙ͨΊͷ  ϢʔβͰ͸σʔλͷ࡟আΛߦ͑ͳ͍Α͏ʹݖݶΛมߋͨ͠ w %"5"#"4&@63-͕ઃఆ͞Ε͍ͯΔ͜ͱʹؾ͕͚ͭΔΑ͏ͳ  TIFMMͷQSPNQUΛઃఆͨ͠ w IUUQTHJUIVCDPNUSBWJTDJQSPNQU@XBSO@FOW w "DUJWF3FDPSEͷ઀ଓઌ͕MPDBMIPTUٴͼҎ֎ͷ৔߹ʹ  %BUBCBTF$MFBOFSHFN͸σϑΥϧτͰ͸ྫ֎Λ౤͛ΔΑ͏ʹͨ͠ w IUUQTHJUIVCDPN%BUBCBTF$MFBOFSEBUBCBTF@DMFBOFSQVMM ࣾ֎ͷϙετϞʔςϜ 5SBWJT$*ͷPVUBHF

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©2019 Wantedly, Inc. w l43&αΠτϦϥΠΞϏϦςΟΤϯδχΞϦϯά  ʕ(PPHMFͷ৴པੑΛࢧ͑ΔΤϯδχΞϦϯάνʔϜz   #FUTZ#FZFS $ISJT+POFT +FOOJGFS1FUPGG /JBMM3JDIBSE.VSQIZ   ᖒా෢உ ؔࠜୡ෉ ࡉ઒Ұໜ ໼ਧେี ۄ઒ཽ࢘ w ຋༁൛΋ݪॻ΋ΦϑΟεʹ͋Δ w ݪॻʹؔͯ͠͸8FCͰແྉެ։͞Ε͍ͯΔ w IUUQTMBOEJOHHPPHMFDPNTSFTSFCPPLUPDJOEFYIUNM ࢀߟจݙ