失敗から学ぶ - ポストモーテム / Postmotem culture at Wantedly

Wantedly, Inc. 2019年度 新卒研修資料

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1. ©2019 Wantedly, Inc.
   ࣦഊ͔ΒֶͿϙετϞʔςϜ
   .BZ :VJDIJ4BJUP !NVOJTZTUFN
   
   /FX(SBE5SBJOJOH
   

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2. ©2019 Wantedly, Inc.
   ͸͡Ίʹ
   

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3. ©2019 Wantedly, Inc.
   Πϯγσϯτ΍αʔϏεো֐ͷ
   ൃੜ͸ආ͚ͯ௨Δ͜ͱ͸Ͱ͖ͳ͍
   γεςϜͷӡ༻ʹؔ͢Δલఏ
   

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4. ©2019 Wantedly, Inc.
   αʔϏε΍γεςϜΛ
   มԽ͠ଓ͚͍ͯΔͨΊ
   Πϯγσϯτ΍αʔϏεো֐͕ආ͚ΒΕͳ͍ཧ༝
   

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5. ©2019 Wantedly, Inc.
   ϢʔβʔʹΑΓՁ஋ͷ͋ΔϓϩμΫτΛఏڙ͢ΔͨΊ
   w ػೳ௥Ճ΍վળͷͨΊͷܧଓతͳΞϓϦέʔγϣϯͷσϓϩΠ
   w ύϑΥʔϚϯε޲্ͷͨΊͷΞʔΩςΫνϟͷมߋ
   w ΞϓϦέʔγϣϯ͕ಈ࡞͢ΔϓϥοτϑΥʔϜͷվળ
   αʔϏε΍γεςϜ͸ৗʹมԽ͢Δ
   

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6. ©2019 Wantedly, Inc.
   มߋ͸αʔϏε΍γεςϜΛյ͢ϦεΫΛ൐͏
   w ΋ͪΖΜϦεΫΛܰݮ͢ΔΞϓϩʔν͸औ͍ͬͯΔ
   w $*ʹΑΔܧଓతͳςετͷ࣮ߦ
   w ίʔυϨϏϡʔ
   w 2"؀ڥͰͷಈ࡞ݕূ
   w ͔͠͠ͳ͕Β׬શʹഉআ͢Δ͜ͱ͸ෆՄೳ
   w γεςϜ΍αʔϏε͸࣌ؒܦաͱڞʹෳࡶԽ͢Δ
   w ਓؒの手によるオペレーションミス
   มߋʹΑΔ෭࡞༻
   

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7. ©2019 Wantedly, Inc.
   Πϯγσϯτ͕ൃੜ͢Δ͜ͱ͸ڐ༰͢Δ
   w ॏཁͳͷ͸ൃੜͨ͠Πϯγσϯτ΁ͷରॲͷํ๏ʹ͋Δ
   w ൃੜͨ͠Β଎΍͔ʹऩଋɾղܾʹऔΓ૊Ή
   w ಉ͡Πϯγσϯτ͕܁Γฦ͠ൃੜ͢Δ͜ͱ͸ආ͚Δ
   Πϯγσϯτ΁ͷ޲͖߹͍ํ
   

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8. ©2019 Wantedly, Inc.
   ൃੜͨ͠ΠϯγσϯτΛड͚ೖΕɺ
   ֶͼΛಘΔࣄ͕ॏཁ
   Πϯγσϯτ΁ͷ޲͖߹͍ํ
   

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9. ©2019 Wantedly, Inc.
   ݚमͷΰʔϧ
   

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10. ©2019 Wantedly, Inc.
    Πϯγσϯτ͔ΒֶͼΛಘΔͨΊͷπʔϧͰ͋Δ
    ϙετϞʔςϜʹ͍ͭͯཧղ͢Δ
    ݚमͷΰʔϧ
    

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11. ©2019 Wantedly, Inc.
    ϙετϞʔςϜͱ͸
    8BOUFEMZ *ODͷϙετϞʔςϜ΁ͷऔΓ૊Έ
    ࣮ࡍͷϙετϞʔςϜΛಡΜͰΈΔ
    ΞδΣϯμ
    

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12. ©2019 Wantedly, Inc.
    ϙετϞʔςϜͱ͸
    

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13. ©2019 Wantedly, Inc.
    ൃੜͨ͠ΠϯγσϯτΛه࿥ͨ͠υΩϡϝϯτ
    w Өڹൣғ
    w ऩଋɾղܾ͢ΔͨΊʹऔΓ૊ΜͩΞϓϩʔν
    w ࠜຊݪҼ
    w ࠶ൃΛ๷͙ͨΊͷ۩ମతͳΞΫγϣϯͷϦετ
    ϙετϞʔςϜʢ1PTUNPSUFNʣͱ͸
    

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14. ©2019 Wantedly, Inc.
    ൃੜͨ͠Πϯγσϯτ͔ΒֶͼΛಘΔͨΊ
    w ো֐΍Πϯγσϯτ͸ऩଋޙɺ์ஔ͞ΕΔ܏޲ʹ͋Δ
    w ϝϯόʔ͸ͦΕͧΕϓϩδΣΫτͱλεΫΛ͍࣋ͬͯΔ
    w ΠϯγσϯτରԠʹର͢Δਫ਼ਆతͳෛ୲
    w ์ஔ͞ΕͨΠϯγσϯτ͸࠶ൃ͢Δ
    w ࣌ؒܦաͱͱ΋ʹӨڹൣғ΍ෳࡶੑ͕૿Ճ͢Δ
    w ポストモーテムの作成を通し、失敗から学びを得るプロセスを形成する
    ͳͥϙετϞʔςϜΛॻ͘ͷ͔
    

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15. ©2019 Wantedly, Inc.
    υΩϡϝϯςʔγϣϯʹ༧ظ͢Δ͜ͱ
    w ࠜຊݪҼΛे෼ʹ෼ੳ͠ɺΠϯγσϯτʹର͢ΔཧղΛਂΊΔ
    w ࠶ൃ๷ࢭࡦΛ۩ମతͳΞΫγϣϯϦετʹམͱ͠ࠐΈɺ࣮֬ʹಋೖ͞ΕΔΑ͏ʹ͢Δ
    w ଞऀ΁ͷڞ༗ΛՄೳʹ͠ɺֶͼͷػձΛ࡞Δ
    ͳͥϙετϞʔςϜΛॻ͘ͷ͔
    

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16. ©2019 Wantedly, Inc.
    ϙετϞʔςϜΛॻ͘৚݅͸໌֬ʹ͢Δ
    w ϙετϞʔςϜ͸ֶͼͷػձͰ͋ΓɺॲേͰ͸ແ͍
    w ҰํͰϙετϞʔςϜΛॻ͘ʹ͸େ͖ͳ࣌ؒͱ࿑ྗΛཁ͢Δ
    w Ͳ͏͍ͬͨέʔεͰϙετϞʔςϜΛ࡞੒͢Δͷ͔Λ໌֬ʹ͠ɺ
    ࡞੒ʹؔ͢Δ൑அ΍ɺϙετϞʔςϜͷӡ༻ͷίετΛ௿ݮ͢Δ
    w هࡌͷ৚݅ͷྫ
    w 4-"΍4-0ʹӨڹ͕ੜͨ͡ケース
    w σʔλͷଛࣦ
    ϙετϞʔςϜΛॻ্͘Ͱॏཁͳ͜ͱ
    

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17. ©2019 Wantedly, Inc.
    ϙετϞʔςϜͰ͸൷೉ΛߦΘͳ͍
    w ൷೉͸૊৫ʹਖ਼͍͠৘ใΛӅṭ͢ΔจԽΛܗ੒͢Δ
    w Πϯγσϯτ͕ൃੜͷཁҼ͸ݸʑਓͰ͸ͳ͘ɺγεςϜ΍ϓϩηεʹ͋Δ
    w ൷೉Λආ͚ɺΠϯγσϯτͷൃੜཁҼͷ௥ٻͱվળʹूத͢Δ
    ϙετϞʔςϜΛॻ্͘Ͱॏཁͳ͜ͱ
    

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18. ©2019 Wantedly, Inc.
    8BOUFEMZ *ODʹ͓͚ΔϙετϞʔςϜ
    

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19. ©2019 Wantedly, Inc.
    8BOUFEMZ *ODʹ͓͚ΔϙετϞʔςϜ
    https://github.com/wantedly/post-mortems
    

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20. ©2019 Wantedly, Inc.
    ϙετϞʔςϜͷಋೖͷϞνϕʔγϣϯ
    w ૊৫ͷ੒௕ʹ൐͍ɺΠϯγσϯτʹؔ͢Δ৘ใͷڞ༗͕ࠔ೉ʹ
    w ϚΠΫϩαʔϏεΞʔΩςΫνϟͷಋೖʹΑΓɺγεςϜͱΠϯγσϯτʹෳࡶੑ͕૿ͨ͠
    w ݪҼ෼ੳͱ࠶ൃ๷ࢭࡦͷରԠ͕े෼ʹߦΘΕ͍ͯͳ͍
    8BOUFEMZ *ODʹ͓͚ΔϙετϞʔςϜ
    

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21. ©2019 Wantedly, Inc.
    ϙετϞʔςϜͷ࡞੒ϑϩʔ
    w (PPHMF%PDTΛ༻͍ͯɺ͖ͨͨ୆Λ࡞੒
    w ΦϖϨʔγϣϯʹؔΘͬͨਓͱฤूɺϨϏϡʔΛ͢Δ
    w (JU)VCͷXBOUFEMZQPTUNPSUFNTϦϙδτϦʹ*TTVFͷܗͰ࡞੒͢Δ
    w ࠶ൃ๷ࢭࡦ͕શͯߦΘΕͨΒ*TTVFΛDMPTF͢Δ
    w ຖिߦ͏ΤϯδχΞϛʔςΟϯάͰJTTVFΛڞ༗͢Δ
    8BOUFEMZ *ODʹ͓͚ΔϙετϞʔςϜ
    

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22. ©2019 Wantedly, Inc.
    Πϯγσϯτൃੜ࣌ͷJTTVFͱϙετϞʔςϜͷҧ͍
    w 8BOUFEMZ *ODͰ͸Πϯγσϯτ͕ൃੜͨ͠ࡍʹ(JU)VCʹJTTVFΛ࡞੒͢Δ
    w ߦͬͨΦϖϨʔγϣϯͷه࿥
    w Өڹൣғͷௐࠪ
    w ΠϯγσϯτͷݪҼ΍࠶ൃ๷ࢭͷΞϓϩʔνʹؔ͢Δٞ࿦
    w ͜ͷJTTVF͸Πϯγσϯτʹؔ͢ΔҰ࣌తͳϫʔΫεϖʔε
    w ৘ใΛ੔ཧ͠ɺଞऀ͕Πϯγσϯτʹରͯ͠ཧղͰ͖ΔΑ͏ʹϙετϞʔςϜΛ࡞੒͍ͯ͠Δ
    8BOUFEMZ *ODʹ͓͚ΔϙετϞʔςϜ
    

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23. ©2019 Wantedly, Inc.
    ϙετϞʔςϜΛॻ͘৚݅
    w 8BOUFEMZ *ODͰ͸ҎԼʹ֘౰͢Δࡍʹ࡞੒
    w Ϣʔβʹݟ͑Δμ΢ϯλΠϜ΍ɺαʔϏεͷίΞͳମݧʹӨڹͨ͠৔߹
    w XBOUFEMZJOGSBTUSVDUVSFSFQPTJUPSZͷJODJEFOUϥϕϧ͕͍͍ͭͯΔ΋ͷ͕֘౰
    w Ϣʔβʹ͸Өڹ͸ͳ͔ͬͨ΋ͷͷɺ

    ࣌ؒܦաͱͱ΋ʹӨڹൣғ΍ඃ֐͕֦େ͢ΔڪΕ͕͋Δέʔε
    8BOUFEMZ *ODʹ͓͚ΔϙετϞʔςϜ
    

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24. ©2019 Wantedly, Inc.
    ࣮ࡍͷϙετϞʔςϜΛಡΜͰΈΔ
    

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25. ©2019 Wantedly, Inc.
    8BOUFEMZͷશαʔϏε͕ఀࢭ
    IUUQTHJUIVCDPNXBOUFEMZQPTUNPSUFNTJTTVFT
    ࣾ಺ͷϙετϞʔςϜ
    

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26. ©2019 Wantedly, Inc.
    αϚϦ
    w Ϩίʔυ਺͕ଟ͘ΞΫηε͕ଟ͍ςʔϒϧʹର͠EFGBVMUWBMVFΛؚΉΧϥϜͷ௥ՃΛߦ͏

    "DUJWF3FDPSEϚΠάϨʔγϣϯΛ࣮ߦͨ͜͠ͱͰɺ֘౰ςʔϒϧ͕௕࣌ؒϩοΫ͞Εͨ
    w ςʔϒϧϩοΫͷӨڹͰ8BOUFEMZͷશαʔϏε͕෼ؒఀࢭͨ͠
    ࣾ಺ͷϙετϞʔςϜ 8BOUFEMZͷશαʔϏε͕ఀࢭ
    

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27. ©2019 Wantedly, Inc.
    ෮چରԠ
    w ϚΠάϨʔγϣϯΛதஅ
    w ΞΫςΟϒͳΫΤϦͷϓϩηεΛLJMMͨ͠
    w QTRMίϚϯυͰEBUBCBTFʹೖΓɺ1(@5&3.*/"5&@#"$,&/%Λൃߦͨ͠
    ࣾ಺ͷϙετϞʔςϜ 8BOUFEMZͷશαʔϏε͕ఀࢭ
    

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28. ©2019 Wantedly, Inc.
    ࠜຊݪҼ
    w ϚΠάϨʔγϣϯΛؚΉมߋͷϨϏϡʔΛଵͬͨ
    w EFGBVMUWBMVFΛؚΉΧϥϜͷ௥Ճ͸ɺ"-5&35"#-&ͷ࣮ߦ͕࣌ؒ௕͘ͳΓةݥ
    w 1PTUHSF42-ͷA"-5&35"#-&ʜ"%%$0-6./AͰ͸

    "$$&44&9$-64*7&-0$,͕औಘ͞ΕΔ
    w औಘऀҎ֎ʹςʔϒϧʹΞΫηε͢ΔτϥϯβΫγϣϯ͕ແ͍͜ͱ͕อূ͞ΕΔ
    w EFGBVMUWBMVFΛؚΉΧϥϜΛطଘͷςʔϒϧʹ௥Ճ͢ΔͱɺશϨίʔυʹରͯ͠ߋ৽͕૸Δ
    w ݁Ռͱͯ֘͠౰ͷςʔϒϧ͕௕࣌ؒϩοΫ͞Εͯ͠·͏
    ࣾ಺ͷϙετϞʔςϜ 8BOUFEMZͷશαʔϏε͕ఀࢭ
    

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29. ©2019 Wantedly, Inc.
    EFGBVMUWBMVFΛؚΉΧϥϜͷ௥ՃΛ҆શʹߦ͏ʹ͸
    EFGBVMUWBMVF੒໿Λઃ͚ͣʹΧϥϜΛ௥Ճ͢Δ
    ΧϥϜʹEFGBVMUWBMVFͰࢦఆ͢Δ஋Λ௥Ճ͢ΔδϣϒΛ࡞੒͢Δ
    EFGBVMUWBMVF੒໿ΛΧϥϜʹ෇༩͢Δ
    ࣾ಺ͷϙετϞʔςϜ 8BOUFEMZͷશαʔϏε͕ఀࢭ
    

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30. ©2019 Wantedly, Inc.
    ࠶ൃ๷ࢭͷରԠ
    w ୹ظతʹऔΓ૊ΉΞΫγϣϯ
    w ϨϏϡʔͷపఈ
    w ϚΠάϨʔγϣϯΛߦ͏ࡍ͸2"؀ڥͰ࣮ߦ࣌ؒͷܭଌ͢Δ
    w ௕ظతʹऔΓ૊ΉΞΫγϣϯ
    w Ϩίʔυ਺ͷଟ͍ಛఆͷςʔϒϧʹରͯ͠EFGBVMUWBMVFΛؚΉΧϥϜͷ௥ՃΛ

    "DUJWF3FDPSEϚΠάϨʔγϣϯͰߦ͑ͳ͍Α͏ʹ͢Δ
    ࣾ಺ͷϙετϞʔςϜ 8BOUFEMZͷશαʔϏε͕ఀࢭ
    

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31. ©2019 Wantedly, Inc.
    https://blog.travis-ci.com/2018-04-03-incident-post-mortem
    ࣾ֎ͷϙετϞʔςϜ
    

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32. ©2019 Wantedly, Inc.
    αϚϦ
    w ޡͬͨσʔλϕʔεͷΫΤϦͷൃߦʹΑΓɺ1SPEVDUJPOͷσʔλϕʔεͷ͢΂ͯͷσʔλ͕

    ͢΂ͯ࡟আ͞Εͯ͠·ͬͨ
    w σʔλͷ෮چͷͨΊɺ5SBWJT$*ͷαʔϏεΛ࣌ؒఀࢭͨ͠
    w σʔλ෮چલޙͰσʔλͷෆ੔߹͕ੜ͡ɺ෮چޙʹҰ෦ͷϢʔβ͸

    ผͷϢʔβͱͯ͠ϩάΠϯ͍ͯ͠Δঢ়گʹͳͬͨ
    ࣾ֎ͷϙετϞʔςϜ 5SBWJT$*ͷPVUBHF
    

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33. ©2019 Wantedly, Inc.
    ෮چରԠ
    w ΞϓϦέʔγϣϯΛఀࢭ͠ɺσʔλϕʔεͷσʔλͷ෮ݩΛߦͬͨ
    w ෮چޙʹσʔλͷෆ੔߹ʹΑΓผͷϢʔβͱͯ͠ϩάΠϯͯ͠͠·͏ͷΛ๷͙ͨΊɺ

    ֘౰Ϣʔβʹؔͯ͠͸ϩάΠϯ༻ͷUPLFOΛSFWPLFͨ͠
    ࣾ֎ͷϙετϞʔςϜ 5SBWJT$*ͷPVUBHF
    

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34. ©2019 Wantedly, Inc.
    ࠜຊݪҼ
    w ϩʔΧϧ͔Β1SPEVDUJPO؀ڥͷσʔλϕʔεʹͭͳ͍Ͱ͍Δঢ়ଶͰςετΛ૸Βͤͨ
    w %BUBCBTF$MFBOFSHFNΛར༻͍ͯͨͨ͠Ίɺσʔλ͕࡟আ͞Εͯ͠·ͬͨ
    w %"5"#"4&@63-؀ڥม਺ʹ1SPEVDUJPO؀ڥͷσʔλϕʔεͷ63-͕ઃఆ͞Ε͍ͯͨ
    w Կ೔΋લʹ1SPEVDUJPO؀ڥͷσʔλݕূΛߦ͏ඞཁ͕͋ͬͨ
    w ͦͷͱ͖ͷUNVYͷηογϣϯ͕࢒͓ͬͯΓɺͦͷ͜ͱʹຊਓ͸ؾ͕෇͔ͳ͔ͬͨ
    w σʔλͷ࡟আʹର͢ΔݖݶΛ࣋ͭϢʔβͰ઀ଓͯ͠͠·͍ͬͯͨ
    ࣾ֎ͷϙετϞʔςϜ 5SBWJT$*ͷPVUBHF
    

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35. ©2019 Wantedly, Inc.
    ࠶ൃ๷ࢭͷରԠ
    w ϩʔΧϧ͔Β1SPEVDUJPO؀ڥͷσʔλϕʔεʹͭͳ͙ͨΊͷ

    ϢʔβͰ͸σʔλͷ࡟আΛߦ͑ͳ͍Α͏ʹݖݶΛมߋͨ͠
    w %"5"#"4&@63-͕ઃఆ͞Ε͍ͯΔ͜ͱʹؾ͕͚ͭΔΑ͏ͳ

    TIFMMͷQSPNQUΛઃఆͨ͠
    w IUUQTHJUIVCDPNUSBWJTDJQSPNQU@XBSO@FOW
    w "DUJWF3FDPSEͷ઀ଓઌ͕MPDBMIPTUٴͼҎ֎ͷ৔߹ʹ

    %BUBCBTF$MFBOFSHFN͸σϑΥϧτͰ͸ྫ֎Λ౤͛ΔΑ͏ʹͨ͠
    w IUUQTHJUIVCDPN%BUBCBTF$MFBOFSEBUBCBTF@DMFBOFSQVMM
    ࣾ֎ͷϙετϞʔςϜ 5SBWJT$*ͷPVUBHF
    

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36. ©2019 Wantedly, Inc.
    ࠶ൃ๷ࢭͷରԠ
    w σʔλϕʔεͷSFBESFQMJDBΛ࡞੒͠ɺ

    1SPEVDUJPO؀ڥͷσʔλΛࢀর͍ͨ͠έʔεͰ͸ͦΕΛར༻͢ΔΑ͏ʹͨ͠
    w ϑΣΠϧΦʔόʔͱϝϯςφϯεͷࣗಈԽʹΑΓɺσʔλϕʔεͷσʔλ෮چʹର͢Δ

    खಈΦϖϨʔγϣϯΛ࡟ݮͨ͠
    ࣾ֎ͷϙετϞʔςϜ 5SBWJT$*ͷPVUBHF
    

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37. ©2019 Wantedly, Inc.
    ·ͱΊ
    

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38. ©2019 Wantedly, Inc.
    w ൃੜͨ͠Πϯγσϯτ͔ΒֶͼΛಘΔࣄ͕ॏཁ
    w ϙετϞʔςϜΛॻ͘͜ͱͰ

    Πϯγσϯτͷཧղͱվળɺڞ༗ΛՄೳʹ͢Δ
    ·ͱΊ
    

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39. ©2019 Wantedly, Inc.
    ϙετϞʔςϜΛಡΉ͜ͱʹڵຯΛ࣋ͬͨΒ
    https://github.com/danluu/post-mortems
    

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40. ©2019 Wantedly, Inc.
    w l43&αΠτϦϥΠΞϏϦςΟΤϯδχΞϦϯά

    ʕ(PPHMFͷ৴པੑΛࢧ͑ΔΤϯδχΞϦϯάνʔϜz 

    #FUTZ#FZFS $ISJT+POFT +FOOJGFS1FUPGG /JBMM3JDIBSE.VSQIZ 

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