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Projects are easy.
People are hard.
@bermonpainter | #FITCToronto
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Projects are Easy.
People are Hard.
Understanding people.
Dealing with other people effectively.
Dealing with yourself.
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Frederick Taylor
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Scientific
Management
Reward good behavior
Punish bad behavior
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Work, consists mainly of simple, not
particularly interesting tasks. The
only way to get people to do them
is to incentivize them properly and
monitor them carefully.
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Edward Deci
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Self Determination
Theory
Humans are inherently proactive with their potential
Humans have an inherent tendency toward growth
Optimal development and actions are inherent in
humans but they don't happen automatically
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The Results
GROUP A
GROUP B
DAY 1 DAY 2 DAY 3
No Pay
No Pay
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The Results
GROUP A
GROUP B
DAY 1 DAY 2 DAY 3
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The Results
GROUP A
GROUP B
DAY 1 DAY 2 DAY 3
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$1/ea
No Pay
No Pay
No Pay
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Human beings have an inherit
tendency to seek out novelty and
challenges, to extend and exercise
their capacities, to explore,
and to learn.
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Jared Spool
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Dealing with
Other People
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It is self-evident that people are
neither fully rational nor completely
selfish, and that their tastes are
anything but stable.
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– Daniel Kahneman
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Passive Aggressive
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Task
People
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Passive Aggressive
People
Task
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Passive Aggressive
People
Task
Perfectionist
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Passive Aggressive
People
Task
Controlling
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Passive Aggressive
People
Task
Approval
Seeker
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Passive Aggressive
People
Task
Attention
Getter
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Passive Aggressive
People
Task
Perfectionist Controlling
Approval
Seeker
Attention
Getter
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Passive
People
Task
Perfectionist Cont
Approval
Seeker
Atte
Ge
Be:
• Thorough
• Accurate
Offer
• Minimal risk
• Time
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Passive
People
Task
Perfectionist Cont
Approval
Seeker
Atte
Ge
Be:
• Concerted
• Honest
Offer
• Assurance
• Fairness
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Aggressive
People
Task
nist Controlling
al
r
Attention
Getter
Be:
• Credible
• Competent
Offer
• Bottom line options
• Autonomy
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Aggressive
People
Task
nist Controlling
al
r
Attention
Getter
Be:
• Confident
• Admiring
Offer
• Many options
• Creativity
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Passive Aggressive
People
Task
Perfectionist Controlling
Approval
Seeker
Attention
Getter
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Dealing with
Other People
Active listening
Tone
Mirroring
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Labeling
Paraphrasing
“No”
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Dealing with
Other People
Active listening
Tone
Mirroring
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Labeling
Paraphrasing
“No”
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Dealing with
Other People
Active listening
Tone
Mirroring
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Labeling
Paraphrasing
“No”
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Dealing with
Other People
Active listening
Tone
Mirroring
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Labeling
Paraphrasing
“No”
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Dealing with
Other People
Active listening
Tone
Mirroring
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Labeling
Paraphrasing
“No”
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Dealing with
Other People
Active listening
Tone
Mirroring
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Labeling
Paraphrasing
“No”
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Dealing with
Other People
Active listening
Tone
Mirroring
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Labeling
Paraphrasing
“No”
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The single biggest problem in
communication is the allusion
that is has taken place.
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– George Bernard Shaw
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Dealing with
Yourself
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Marcus Aurelius
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Begin each day by telling yourself:
Today I shall be meeting with
interference, ingratitude, insolence,
disloyalty, ill-will, and selfishness—
all of them due to the offenders’
ignorance of what is good or evil.
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You are unhappy because
you’re insatiable.
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You are unhappy because
you’re insatiable.
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Embrace whatever life you
happen to be living.
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Some things are up to you
and some are not.
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Some things are up to you
and some are not.
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Trichotomy of control.
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Others can be the source of
your greatest delights or
negative emotions.
3
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3 Others can be the source of
your greatest delights or
negative emotions.
Don’t confuse what’s valuable.
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You can’t avoid dealing with
annoying people.
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You can’t avoid dealing with
annoying people.
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Your primary function is to be
rational. Your secondary
function is to be social.
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“This mortal life endures
but a moment…”
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In other words,
you’ll be dead soon.
5 “This mortal life endures
but a moment…”
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The art of living is more like
wrestling than dancing.
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Fin.
@bermonpainter | #FITCToronto
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