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Projects are Easy. People are Hard.

Projects are Easy. People are Hard.

Somewhere, a project is failing. It may be your project and you aren’t even aware yet. More than likely the project isn’t failing because it’s difficult, or the budget ran out, or because there wasn’t a market fit. The project is failing because of people. People are anything but stable and introduce communication problems, staffing problems, politics, disenchantment with the client or stakeholders, and often result in lack of motivation on projects. It doesn’t matter what methodology you use to scope, design, and implement a project if you’re unable to deal with the underlying people issues because people are hard and people are what cause project failures.

Five Things Audience Members Will Learn:

1. The irrational, impulsive, and emotionally driven challenges people introduce on projects
2. Overcoming different communication styles, engaging in successful conflict, setting expectations, and navigating politics successfully
3. Guidelines to effectively handle conversations
4. Communication techniques to help overcome people problems
5. Understand how to actively listen, effectively demonstrate empathy, and overcome biases that create extra risks and result in project failures.

Bermon Painter

April 09, 2018
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Transcript

  1. Projects are Easy. People are Hard. Understanding people. Dealing with

    other people effectively. Dealing with yourself. 1 2 3
  2. Work, consists mainly of simple, not particularly interesting tasks. The

    only way to get people to do them is to incentivize them properly and monitor them carefully. “ “
  3. Self Determination Theory Humans are inherently proactive with their potential

    Humans have an inherent tendency toward growth Optimal development and actions are inherent in humans but they don't happen automatically 1 2 3
  4. The Results GROUP A GROUP B DAY 1 DAY 2

    DAY 3 No Pay No Pay $1/ea No Pay
  5. The Results GROUP A GROUP B DAY 1 DAY 2

    DAY 3 No Pay No Pay $1/ea No Pay No Pay No Pay
  6. Human beings have an inherit tendency to seek out novelty

    and challenges, to extend and exercise their capacities, to explore, and to learn. “ “
  7. It is self-evident that people are neither fully rational nor

    completely selfish, and that their tastes are anything but stable. “ “ – Daniel Kahneman
  8. Passive People Task Perfectionist Cont Approval Seeker Atte Ge Be:

    • Thorough • Accurate Offer • Minimal risk • Time
  9. Passive People Task Perfectionist Cont Approval Seeker Atte Ge Be:

    • Concerted • Honest Offer • Assurance • Fairness
  10. Aggressive People Task nist Controlling al r Attention Getter Be:

    • Credible • Competent Offer • Bottom line options • Autonomy
  11. Aggressive People Task nist Controlling al r Attention Getter Be:

    • Confident • Admiring Offer • Many options • Creativity
  12. Dealing with Other People Active listening Tone Mirroring 1 2

    3 4 5 6 Labeling Paraphrasing “No”
  13. Dealing with Other People Active listening Tone Mirroring 1 2

    3 4 5 6 Labeling Paraphrasing “No”
  14. Dealing with Other People Active listening Tone Mirroring 1 2

    3 4 5 6 Labeling Paraphrasing “No”
  15. Dealing with Other People Active listening Tone Mirroring 1 2

    3 4 5 6 Labeling Paraphrasing “No”
  16. Dealing with Other People Active listening Tone Mirroring 1 2

    3 4 5 6 Labeling Paraphrasing “No”
  17. Dealing with Other People Active listening Tone Mirroring 1 2

    3 4 5 6 Labeling Paraphrasing “No”
  18. Dealing with Other People Active listening Tone Mirroring 1 2

    3 4 5 6 Labeling Paraphrasing “No”
  19. The single biggest problem in communication is the allusion that

    is has taken place. “ “ – George Bernard Shaw
  20. Begin each day by telling yourself: Today I shall be

    meeting with interference, ingratitude, insolence, disloyalty, ill-will, and selfishness— all of them due to the offenders’ ignorance of what is good or evil. “ “
  21. 3 Others can be the source of your greatest delights

    or negative emotions. Don’t confuse what’s valuable.
  22. You can’t avoid dealing with annoying people. 4 Your primary

    function is to be rational. Your secondary function is to be social.