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The Why, When and How
of including People with Disability in
the Design Process
UX Australia 2021
Charlii Parker
Digital Accessibility Consultant/Intopia Connect Co-ordinator
@Intopia
25 August 2021
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What Drives Accessibility?
Access
It’s law
Market share
Social Responsibility
To provide access for all
Fear of litigation
Capturing the disability dollar
It’s the right thing to do
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What Drives Design?
Satisfaction
Efficiency
Effectiveness
Technical
Accessibility
Satisfaction with experience
Time on task
Accuracy and completeness
WCAG Compliance
High
Low
Level of accessibility
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Technical testing verifies that each function of the software
application operates in conformance with the requirement
specification.
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Nothing
About US
Without
US
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Outcomes
Innovation
Empathy
Insights
Usability
Drives Improvement
Builds understanding
Builds comprehension
Better products for all
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Inception
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Cost of fixing issues increases during
the project lifecycle
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Personas
https://www.gov.uk/government/publications/understanding-disabilities-and-impai
rments-user-profiles
Claudi
a
Ro
n
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Focus Groups
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Designs and wireframes
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Built Product
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Know your user
Build a
relationship
with disability
organisations
1
Include people
with disability
in your regular
test cycle
2
Understand
disability
etiquette
3
Include a simple
and accessible
feedback
mechanism
4
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Things to consider:
technical proficiency
software and hardware usage
(e.g. PC versus mobile)
congenital versus acquired
disability
age
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The session
Allow more time
for usability
sessions with
people
with disability
01
Allow users to
bring their own
devices if possible
02
Have an assistive
technology
specialist at the
session
03
Consider testing in
their environment
versus your office
04
Consider how users
will get to your
session
05
Pay your users for
their time and
travel
06
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Wrap Up
•Consider accessibility early
•Don’t rely on one persons experience
•Allow users to bring their own devices
•Allow extra time for task completion
•Known usability issues are often more of a
problem for people with disabilities
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Let’s chat
@Intopia Intopia intopia.digital [email protected]
Charlii Parker
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/charlii-parker-931b1b65/