Charlii Parker - The Why, When and How of including people with disability in the design process.
UX Australia 2021 DAY 2
Allow me to take you on a journey exploring the Why, When and How of including people with disability (PWD) in design practices. Not as an unexpected overhead, or “nice to have”, but as business as usual.
The Why, When and How of including People with Disability in the Design Process UX Australia 2021 Charlii Parker Digital Accessibility Consultant/Intopia Connect Co-ordinator @Intopia 25 August 2021
What Drives Accessibility? Access It’s law Market share Social Responsibility To provide access for all Fear of litigation Capturing the disability dollar It’s the right thing to do
What Drives Design? Satisfaction Efficiency Effectiveness Technical Accessibility Satisfaction with experience Time on task Accuracy and completeness WCAG Compliance High Low Level of accessibility
Know your user Build a relationship with disability organisations 1 Include people with disability in your regular test cycle 2 Understand disability etiquette 3 Include a simple and accessible feedback mechanism 4
The session Allow more time for usability sessions with people with disability 01 Allow users to bring their own devices if possible 02 Have an assistive technology specialist at the session 03 Consider testing in their environment versus your office 04 Consider how users will get to your session 05 Pay your users for their time and travel 06
Wrap Up •Consider accessibility early •Don’t rely on one persons experience •Allow users to bring their own devices •Allow extra time for task completion •Known usability issues are often more of a problem for people with disabilities
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