N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a D R a c Da 3 F a , 19 Ma c 2021 Ca ioned b : Hila Cadd 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 2 lea e and a i ilege o ha e, like, o be n he e e en and be able o ho hem, and I am al a e a ecia i e of he fac ha o all ake o ime o of o o k da , o of o li e o a end o confe ence . So on behalf of Annabelle and m elf, hank o all e m ch fo being he e Oka . O fi alk fo he da . Le ' ge a ed, Vidhika Ban al f om In i join . No , Vidhika, I'm no e he e in he o ld o ' e joining f om. Hello. VIDHIKA BANSAL: Hello. I'm joining o f om Wa hing on DC. STEVE BATY: Wonde f l. I ' likel cold and o ' e j a ing o come o of he de h of a no he n in e . VIDHIKA BANSAL: Defini el eah. I'm looking fo a d o he ne eek. STEVE BATY: When o ' e ead I'll hand o e , o can ha e o c een and kick off fo he da . VIDHIKA BANSAL: A e ome. I'm going o ha e m c een. J le me kno if o can ee e e hing oka . STEVE BATY: Ye indeed. O e o o . VIDHIKA BANSAL: Wonde f l. So hi e e one and hank again S e e fo he in o. I ' eall g ea o be he e oda , e en ho gh I'm on he o he ide of he o ld. M name i Vidhika Ban al an I lead a US eam a In i and I'm going o be alking o o oda abo Pen ie e & C al Ball hich I ill ge in o a li le bi mo e. B gene all ho e can do 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 3 e ea ch in ch a a ha e make e ha e a e acco n ing fo ho bia can kind of c ee in hen e a k eo le abo hei a a ell a hen e a k eo le abo hei f e, hich e end o be no e a edic ing. E en iall , one of he hing ha I hink abo a lo , m backg o nd i in cholog , o I'm al a alking abo he a in hich cholog and he h man b ain infl ence ho e do e e hing, and ha incl de ho e can do be e e ea ch, info m be e deci ion and de ign be e hing . So I'm eall e ci ed o be eaking i h all of o oda abo hi . I'm going o ge o ha e ome of m a ien e e imen i h o hich i e ci ing... I'm going o a b ho ing o hi code e . Don' o if o can' ead i . I ' in , I kno . I didn' come i h hi b he a . The c ea o a e a he bo om of he lide. I ' a onde f l c ll minim m na ion fo all he e diffe en bia e ha affec a h man hich in ome a h o deci ion . Toda I'm no going o be alking abo all of hem. E en if e had all da oge he , i o ldn' be eno gh. B I hink going o be alking o o abo a li he . E eciall I'm alking o o abo he ice ha can c o . When e do e ea ch ha in i e hem o edic hei f e beha io , in i emo ion , hing like ha . So he e' a g ea o e b Ma ga e Mead, an Ame ican c l al an h o ologi he a : ha eo le a , ha eo le do and ha he a he do a e en i el diffe en hing . Thi i la gel ha I'll be foc ing on oda . Wha a e ome of he e ga in ha eo le a he do and ha he do and ho can e o b idge hem. I an ed o a off i h a ick o abo ome ick o gone a . Abo a decade ago no he film named 'A a a ' came o . I a h ge, making headline , bea ing all o of eco d and i became e emel o la . One of he o he hing ha ha ened a o nd abo 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 4 hi ime, com anie a ed ge ing e ci ed abo he idea of 3D TV. The e e e e e al man fac e ha decided o go all o on 3D TV , he e a a lo of en h ia m. Thi came f om a lo of e ea ch ha ho ed ha eo le e e jagged of he idea of being able o a ch TV on 3D and ha o nded g ea , hich i h he com anie en o and did ha , b a o ma ha e g e ed 3D TV didn' ick a o nd, he didn' gain a lo of ac ion. The ended being a flo . Pa of he e ea ch ha he e ea ch aid ha 3D TV e e going o be g ea b he ended being no o g ea a beca e he e ea ch a hea il elian on eo le edic ing he f e and leaning on he a a li le oo m ch. Peo le had j had hi e e ience a ching hi mo ie 'A a a ', e e one a e ci ed abo i . Al o he e a he fac ha if o a ked omeone like o ld o e a 3D TV, eo le e e e ci ed, i eemed in e e ing, ne . In eali he e en' o g ea beca e i ned o he e i ed gla e o a ch. The of en ca ed neck ain and headache , and he e a all he e addi ional co fo acce o ha i eo le e en' o ha abo . I didn' o k o ell beca e he e ea ch a oo ed in a lo of bia . J beca e omeone like ome hing in he momen doe n' nece a il mean he ' e going o like i do n he oad. A good ca iona ale fo o kee in mind. Wha I an o con e o o oda i ha o memo ie a e fallible and edic ion can be mi leading. Toda I'm going o alk o o abo ho o memo ie can be fallible, mi leading and ha a e ome of he hing e can do o hel mi iga e he bia . We can' ge id of i com le el . Cha e 1, he en ie e, fo ho e of o a li le o ho ha e ne e engaged i h he Ha Po e ni e e, a en ie e allo o o emembe memo ie . I o ld ha e a memo and ake i o and i in m en ie e and if I e e an ed o eli e i I co ld ake i o again and 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 5 eli e ha memo . In o o ld, in he non- i a ding o ld e don' ha e ome hing like a en ie e. The clo e e ha e i a eco ding like hi . We can' do ha fo all he i o al momen ha e migh an ome in igh in o. We end el ing on o memo . We do ha e o a k eo le o ha e a of hei a i h , he he gene al o ie o a of e e ience . We' e going o alk abo ho memo i fallible. Peo le ell hing ha he hink ha e an o hea , hich i ocial a iabili hich I'm e o ' e familia i h. The al o ell hing ha he emembe beca e he ' e con ained b hei memo . E en if i ha en , he e' no a fo hem o con e ha o . Al o he end o a ionali e hei beha io . A lo of a e ha e no a of kno ing if e a k omeone abo hei mo i a ion o do ome hing, e don' kno if ha mo i a ion i l ha mo i a ed hem in ha momen , o if he ' e come i h a ea on fo i af e he fac . We' e going o foc on ho ome of he e hing manife in o e ea ch. To a , I'm going o ell o abo one of m fa o i e e e imen hich in ol e a ca c a h, m ch like omebod migh emembe he cene f om he chambe of ec e , and o hi i an e e imen ha deal i h ca c a he and leading e ion . We all kno ha leading e ion a e bad. We a oid hem l ing he lag e. We ha d no o a hing like, o like hi , igh , o ho m ch do o lo e X e e ience. Doing ha o ld make i ha d fo o ge an acc a e eliable e on e . One of he hing ha i eall im o an o emembe , ome ime leading e ion don' e en ha e o o nd leading. Some ime one o d can be all i ake o make he e ion leading e j a li le bi mo e ne al. So he e e imen I an o ell o abo i b Lof and alme . Lof i an Ame ican chologi e big in he ela ing of con c ed memo . She an ed o nde and he he leading e ion co ld al e eo le' memo ie . She ho ed hem ideo of ca 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 6 c a he and he had fi e diffe en e e imen al g o . So he g o e e, each g o a hi e ion abo ho fa e e he ca going hen he - one g o a , hen he ma hed. The o he g o a hen he collided. The hi d g o hen he b m ed. Yo ge he idea. The onl diffe ence being ha la o d ha de c ibed ho he ca made con ac . Again he a ched all he ame Socce oo . Wha he fo nd i ha j b changing ha one o d in he e ion, eo le' e on e fo he a e age cene changed d ama icall . Fo in ance, he eo le ha aid ha - he eo le ha a he e ion ha i ma hed, ho fa e e he ca going hen he ma hed. The on a e age e o ed ha he ca e e going a 40.8 mile an ho , he ea ho e i h he e ion hen i con ac ed he a i a 49 mile an ho . The e' a 9 mile an ho diffe ence ba ed on ha e ion. I goe o ho ho im o an i i ha e' e mindf l of ha kind of hin o c e e migh be embedding in o e ion. To follo , he a able o ga he ha he a he e ion a o ded im ac ed eo le' e on e b he an ed o kno if i im ac ed hei memo . Doe i al e hei memo o change he a he e ond. She follo ed i h ano he e e imen and i h o of ho e condi ion hi ime, j ma hed and hi , ho fa e e he e ca going hen he hi o ma hed each o he , and in hi condi ion, he - he a ked he follo - e ion, did o ee an b oken gla , e o no. I ned o ha he eo le e e a ked ha a he ma h e ion, 32 e cen of hem aid e , he did ee b oken gla in he ideo he had een ea lie . Whe ea in he condi ion ha a hi , onl 14 e cen of hem aid e , hich i a e ignifican diffe ence and he c a ie a i he e a no gla in an of he ideo . In ome a eo le econ c ed hei memo o ma ch he e ion. Thi ho ho ong he o e of gge ion i and ho econ c i e memo 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 7 la a fac o and hi i h e need o be ca ef l hen e' e ing oge he o o n e ion . Again, info ma ion embedded in o e ion can affec he e l , he he a o d o an en i e h a e ha ' leading. I can be ha d fo o fig e o hich i hich b i ' im o an e o a oid he mo ob io one and e en he one ha don' come a ob io , ake a look a he o d and ee he he he migh be embedding ome cl e in he e. The ne kind of bia ha I an o alk abo o con c i called he eak end ill, o hel o nde and, I an ed o o hink abo he la ime o e e on a olle -coa e . Yo obabl can' , beca e of COVID i migh ha e been a hile ago no , o obabl can' eco n e e i and n, o obabl didn' emembe ha e en a o ended on ha olle -coa e . B o obabl co ld emembe he he o enjo ed i , he he i ended ell. Yo can obabl emembe a he e o had a lo of f n, he e o didn' , and o obabl had a co le of eak momen in o head. The a hi o k , hich o nd a li le ill , e kind of ha e he e o el e , e ha e o elf ha e call he e e iencing elf and he o he ha ' called he emembe ing elf. Thi come o of o k, he a he e e ience kind of enca e ho e' e feeling igh no in hi momen he ea he emembe ing elf ca e ho e' e feeling o e all. Righ no in hi momen , I'm ho ing o e e ience e emble hi lide a li le bi , ho ef ll o ' e ha , enjo ing hi . B i migh be on he ne lide o migh be I'm eall bo ed o ha e e ience elf change . Yo emembe ing elf, e en if ha e e iencing elf change , o emembe ing elf can ill a , de ending on he eak and he ending. If fo in ance o ended he olle -coa e b ge ing ick, ha i in an l going o make o feel like ha olle -coa e ide a e ible, e en ho gh o had a lo of good momen , and e en if he e e e 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 8 momen hen o e e ca ed, b he end of i , o migh j feel, if o fel h illed b he end of i and good a he end, o migh ac all be like, o kno , ha a f n. Ho hi emembe ing elf i calc la ed, i ' no ac all an a e age of all of he momen of he e e ience o had. Again, i ' kind of an a e age of he a ome hing end and he eak , he high and he lo ha o e e ience. So if o hink abo i hen o ' e doing e ea ch i h omeone i h a od c ha o ' e o king on and o a k hem o ell o abo an e e ience o e e ience of hei od c , i ' likel going o be o e inde ing on he eak , o he ime ha o od c eall deligh ed hem o hen i didn' and memo of ha od c o e en i hin one e e ience, he e e e eak and ha ending i going o ma e a lo mo e. I ' im o an o kee ha in mind, ome ime ha ' alien i n' e e en a i e of all he e e ience and he momen ha omebod ha . Daniel i he one ha ha de c ibed hi a leng h. He a odd a i ma eem I am he emembe ing elf and m e e iencing elf i a ange o me. O memo ie a e no ha good. We ha e hi emembe ing elf ha kind of ake o e and j emembe a li le bi . When o ' e alking o a ici an and a king hem e ion abo ha ha ened in he a , j emembe o ' e onl ge ing hei emembe ing elf. Tho e high , ho e lo , ho e ending , o i ' be e if o can o make hem do a a k in f on of o , ha a o ' e ge ing clo e in o he e e iencing elf a ell. Again he lea likel e e ience i he mo likel memo . We end o emembe he be of ime and he o of ime b no he mo ime , kee hi in mind. The hi d i em I an o alk abo nde he a i a bia called he hind igh bia . I'm e e e one he e ha e e ienced hi . I ' like he kne i all along henomenon. Le ' a o ead a book o a ch a 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 9 mo ie, and ome hing ha en , af e i ha en , o a I kne ha a going o ha en, I kne ha cha ac e a good o bad. Once o ha e he kno ledge i feel ob io in e o ec and hi ha en a lo hen i come o he ock ma ke , foo ball game , e en iall e end o an fo m an e en chologicall in o head o make i eem mo e edic able han i a . We o find ea on fo h i ha ened and e o ld ha e fig ed ce ain hing o e en if i ' no echnicall af e i . Some of o migh ha e e e ienced i i h o akeholde and a ne , hen o do e ea ch. Some ime af e a e ea ch d , finding a e elea ed and eo le a he e hing a e ob io , o kno ha befo e hi eo le didn' kno hi ff b af e he fac bia kick in. One of he hing o kee in mind i hi i eall common d ing fea ibili e ing. A lo of ime eo le ill a ome hing like, f mble h o gh ome hing and aid oh, o kno , I o all o ld ha e een ha b on if i a a li le bigge . The a ionali e ha he o ld ha e done e en if he kne i a n' e. When I a a con l an , one of he hing ha baffled me a ho one hing a o nchanging, no ma e ho m ch eo le ended o ggle d ing a e , he o ldn' a , he o ld gen inel ggle, fail a lo of he e , a he end if I a ked hem ho ha e e ience a , a lo of ime he o ld a oh, i a ea , i ac all make en e, I j me ed , b i a ac all ea . In ome a ha ' hei hind igh bia kicking in. In e o ec i eem ea . So I o ld enco age o o and eall j a a en ion o ha ha e e ience a . Ho e e he ac all going h o gh i e ha a e he a ionali ing af e he fac . The econd one I kno can be con en io beca e obing i a of o job , e an o a k h and ha ' going on, ha he mo i a ion a e fo eo le doing hing . I o ld a g e ha e ha e o be 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 10 ca ef l abo hen e obe. We an o make e eo le feel comfo able alking o , lea e eno gh ilence in he con e a ion ha he o en and ha e ha he ' e hinking b e don' an o obe if omeone doe n' kno h he did ome hing, if e obe oo m ch, he ' e no going o lea e hanging, no going o an he a he don' kno o e and o e again. So eo le migh come i h a ionali a ion , ha ' no hel f l in gi ing good e l . I o ld a i ' im o an o e a j dgmen call he e. Of co e, in he momen i ' al a efe able o af e he fac . The e' limi a ion . We can' al a be he e in he momen , b he e a e ime he e like he dia d , e can ge eo le o doc men , hei in he momen ho gh . Again, e find ea on fo he e en ha ha ened in o a , and hi i almo a co ing mechani m fo a h man ome ime b i can e en ome challenge hen e ea ch a ici an gi e ea on fo hing ha e' e done. The e' o man o he bia a la hen e alk abo he a ,. The e' a lo in e m of memo and ho o a en ion o k ha e can di e in o. The e a e a co le of o he ha I hink a e im o an o kee in mind hen o a e cond c ing e ea ch ha a k abo eo le' a , and o eah, he e a e all hing o kee in mind. The e' a lo b I hink he e a e ome mall hing e can do o hel . Fo hi ne cha e , I'm going o alk abo he c al ball. Some of o emembe he c al ball in he e ie . Wha ' eall in e e ing abo - o he c al ball, kind of edic ing he f e, i ha imagining he f e i an abili ha f om an e ol iona and Poin i ' e ecen fo h man . In fac , e' e he onl animal ha hink abo he f e. We' e e bad a i . We' e no good a edic ing o f e emo ion and beha io . Thi i e idenced b 3D TV he e a lo of migh ha e aid eah, ha o nd ama ing, I can' ai . Tha doe n' 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 11 mean ha o edic ion ma ched i h ha ac all ha ened. No onl can e no edic he f e in gene al b e' e bad a edic ing o o n efe ence , o o n f e . The e' a lo of e ion ha come i h hing , like o ld o ecommend hi , o ld o do ha . A lo of e ea che confi med ha a king eo le if o ld he do ome hing doe n' al a amo n o hei ac al, if o ma ch ha o hei ac al beha io , he e' of en ome incong ence he e. A a ealing a i migh be o a k abo he f e, I o ld a k o o check and ee if he e' a a a o nd a king abo he f e and ge mo e ecific if o do o. When i come o he f e, eo le end o be eall oo ed in he e en . We end o di o o iona e eigh on he he e and no . We a e bad a edic ing ho e ill feel in he f e. We end o kno ha a ce ain e en migh lead o feel nega i el o o i i el , b e a e no g ea a edic ing o ha e en . We kno if ha emo ion i going o la a mon h o a ea . We end o hink hi i going o la a lo longe . And e end o hink e a e going o be he ame eo le, in he momen e feel e a e going o be eall imila . So I an o ell o abo ano he one of m fa o i e e e imen hich a cond c ed b P ofe o Lo en f om CMU in 1999 and he emi e of hi e e imen a e en iall ing o nde and e en bia . P e en bia , e make choice oda ha f e ma no eall a ecia e, ma no eall efe . Wha he did i ha he com iled a li of 40 film , o of hich e e he e one Slee le in Sea le and Schindle ' Li he e, he e e kind of demanding film , he o he half e e ea going film , film o co ld a ch i ho hinking oo m ch abo hem. Pa ici an e e no old ha he e e imen a abo and a a e l of filling o , he e e old ha e' e going o gi e o h ee f ee 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 12 ideo loan f om he lib a . And hi i - Ne fli i ill ge ing a a , back hen hi a a li le bi of a bigge deal han i i no . The film a e e en ed i ho ca ego i a ion, e en ho gh he e e e 40 film in each ca ego , eo le didn' kno , he e en' labelled ha a . The co ld ick ha e e he an . Fo he a ha hi o ked he e e e o condi ion in hi e - e m. One condi ion, half he a ici an e e a ked o choo e a film o a ch - half he a ici an e e in a im l aneo condi ion, on da one he e e a ked he e' 40 film , ick ha film o an o a ch oda and ell hich one o an o ake o fo omo o and he da af e . The e i ano he e e imen al condi ion hich a e en ial. Tha one aid, oka , ick a film oda and omo o come back and ick he ne film, he ne da come back and ick he ne film. In he cena io hen eo le e e icking im l aneo l , choo ing a film o a ch on he ame da b choo ing o a ch on f e da a ell, he e e fa mo e likel o ick an ea film fo da one and mo e likel o ick demanding film fo da o and h ee. The e en ial g o hen he go o ick each da f e h, he ended o ick ea film e e da . Tha make en e beca e e gene all hen gi en he choice be een doing ome hing ea o ha d, a lo of ime e do ha e i e he lea amo n of effo . So if omeone offe o f i o cake, in heo o ' e like, f i i good fo me, omo o I'll ea f i , oda I'll ea cake, ha ' ha hi e e imen ho ed, de ending on hen he had o make hi choice, Schindle ' Li a cho en onl once fo he da , b cho en mo e fo f e da . Peo le ho gh I ho ld a ch b no oda , I ill e en all . The e cen age of he high b o o demanding film ha e e cho en a highe hen eo le icked all on he ame da beca e o f e el e e e a i a ional e al a hink ha e ha e mo e a ience han e do in he momen . Tha a an 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 13 in e e ing a o ho ca e ho m ch e a e oo ed in he e en and ho o choice change o e ime. I a hinking abo , e en looking a m o n life, he e' o man hing ha I echnicall an o do, ha e en me ho ld al ead be doing, b f e me ho ld deaf an do, ea heal hie , o oc a ina ing, all he e diffe en hing , b he onl one I' e been doing a e he one in g een. Thi i a li of all he hing I an o be doing. Thi i ho a lo of o k. Yo go o he g oce o e and b heal h food, all he e f i , I kno I' e done ha , I b f i and I can' ai o ea all hi heal h f i and hen i i and goe bad beca e I ai ed oo long. A he momen i a a g ea deci ion b o e ime, I ke a ing omo o , omo o , omo o , and omo o ne e came. We hink e' e going o be be e han e a e. We' e mo e di ci lined in he f e han e a e oda . In o mind e' e mo e di ci lined. Thi i kind of he c behind ne ea ' e ol ion , b Ma ch i hin o . We end o ge mo e a ional a e' e fo ced o ai . So I lo e hi o e he e i a : ( ead ). I'm e all of o can ela e o ome e en i h hi , beca e hi i j ho i o k . No hing i e e o ed o go ong fo he f e. The ame goe , hen e a k eo le, o ld o do hi , o ld o b hi , o ld o end hi amo n on hi od c , hen e' e a king hem abo a f e a e, he oo a e being hone o he be of m abili beca e he al o hall a i a ional abo hei f e and he in he momen hink ha e , I o ld and I ill b hi and I o ld end ha amo n of mone . B in he f e hei condi ion a en' nece a il a each . In he f e he ' e imagining he 'll ha e he mone fo i , be o gani ed, b b he ime he f e come a o nd ha co ld change. The hing ha he aid a e e in e m of he ' e elling ha he ' e e b i doe n' nece a il mean i ill hold e o e ime. I ' 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 14 al a be e o ake ha ff i h a li le g a e of al . I kno I e a lo a o . We foc on he hea ing no , e' e a i a ional abo o f e. When fo ced o ai e end o ge a li le mo e a ional. If he ick each da , he o ld ick ha a ea b if he icked in ad ance he ended o ick choice ha e e ma be a li le bi mo e a ional. We' e bad a being a a e of he fac ha e al a hink e' e going o make change b ha doe n' al a ha en. Wha hi mean fo o e ea ch i eo le' efe ence a e ime incon i en , and o eo le a e al a going o eak o hei ideal el e , hei idea e of ci c m ance , hei ideal a e ha e e e a k hem abo he f e. Unle omebod i inc edibl elf-a a e, ac al ado ion, ac al cha e co ld diffe . Whene e o ' e a king illingne o cha e e ion , he mo e o can ge clo e o ome hing ha ' oo ed in beha io o ha omeone - ha ' clo e o he f e, he mo e likel o a e o ge info ma ion ha ' alid. Then he ne bia in hi - hen o hink abo he f e ha I an o alk abo i called effec i e fo eca ing and ha ' affec ing i h an A, like affec , hi i b omeone ho' done a lo of e ea ch in ha ine . He alk abo ho e' e no g ea a edic ing o emo ion . We' e good a edic ing he he i ' going o be o i i e o nega i e. I lo e he nad l e a ed jo in hi ic e. Yo migh kno ha af e ge ing a omo ion, o ' e going o feel ha o af e going h o gh a b eak- o ' e going o feel ad. B a lo of ime e' e bad a fig ing o ha ha in en i i going o be. Peo le hink af e ge ing a omo ion he ill be ha fo a longe han i e. The e' been die ha ha e ho n ha o a k eo le abo ho he ' e going o feel af e a b eak- . The kno he ' e going o feel bad b he a me he ill be ad fo e e . A lo of o c l e ong abo eflec ha feeling and ha in en ion. Pa of he ea on i e ha e hi 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 15 chological imm ne em he e e bo nce back. E en hen hing ha en, e bo nce back and fo h be een he e high and lo . Thing ne e la a long a e an ici a e he ill. The bo om line i good and bad e en end o be le in en e and mo e flee ing han eo le edic . So f ll di clo e, hi i no a eal o e, hi i mo e j an agg ega e of ome hing I' e hea d man , man ime , hich i if o co ld add ha fea e, i o ld make m life o m ch ea ie , I o ld 100% b i , I'd ne e lea e o g . The mean i in he momen , beca e he ' e en i ioning hei f e in hi a he e he ' e like if I had acce o hi hing all of a dden m life i going o change. Tha i obabl e in ha i obabl ill o ome e en , b ha ma no be i e a acc a e i he e en of ha emo ion and fo ho long i ' going o la . J beca e omeone a if o a k he f e I ill ick i h hi fo e e , ha doe n' mean ha i e. Yo al ead kne ha b j eminde e ho ld ake claim of eo le' f e emo ion di ec l , b ake he in en i and he d a ion i h a li le bi of a g ain of al . So e , e o e e ima e he in en i and d a ion of f e emo ion , bo h good and bad. So and ome ime hi i called im ac bia , o i ' eall im o an hen e a k eo le abo ho he ' e going o feel e ecogni e ha e en if he ' e gi ing an an e o he be of hei abili ha an e i obabl no going o eflec eali fo hem. The la bia hing I an o go o e abo he f e and hen e a k abo i i called ojec ion bia . P ojec ion bia i ba icall ha eo le, e end o nde e ima e ho m ch o c en and f e efe ence and al e ill align. Fo e am le, in ma be a high chool, and ob io l he e' e ce ion o hi le, hen o eo le da e ma be he hink he ' e going o be oge he fo e e . The hink I'm al a going o be he a I am oda . We kno ha ' no nece a il e. Simila l hen e oclaim a kid ha e' e going o ha e - I be 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 16 man of he e did no a I'm going o be a e ea che o de igne hen I g o . Yo a e ome hing ha in he momen feel e b ha change o e ime. P ojec ion bia i ba icall ojec ing ha o al e and belief a e he e on o f e hich ma o ma no ac all be e. If o ' e e e gone g oce ho ing on an em omach, o kno ha I'm alking abo , o end b ing he o e, o ' e o h nge in ha momen i eem like he igh hing o do. B he ime i ac all come ime fo o o ea , o hink oh m God I bo gh a mo e han I needed beca e o ' e ojec ing ha h nge a e on o o e manen a e hich didn' ma ch . In e ea ch if omebod ' alking o abo a od c in he momen , he migh be eall in e e ed, he migh a me ha f e hem o ld al o be eall in e e ed beca e ha ' ha he ' e foc ing on in he momen . In eali , in he f e he migh ha e com e ing io i ie , he he e migh be com e i o , he migh be di ac ed, hei need migh ha e changed. The e' no hing ha e ha e a e ea che , he e' al a going o be a lag be een hen e do he e ea ch and hen hing come o a a od c and ho hing manife . Of co e, hi i no one ha e can elimina e com le el . I ' one o kee in mine beca e he clo e and he icke he feedback can be he be e . I ' good fo o kno ho e efe ence a en' able. We can make e hen e' e e a ola ing e' e aking ha in o acco n . We' e ing ho e a e ima e a he han ea ing hem a com le el e. Again e hink o c en need and al e ill be o f e one , in ome ca e he a e b a lo of ime he ' e no . One of he be a o o k h o gh hi i o and a k, if o do ha e o a k abo he f e hich gene all I ecommend again if o ible. If o do ha e o a k, a king abo he nea f e, don' j a k eo le 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 17 gene all abo he f e, he neb lo f e. T o a k eo le ome hing a clo e a o ible o hei c en eali o ha ojec ion bia i a li le bi le . So ho e a e again j a co le of he man , man bia e ha e co ld alk abo oda . B I no an o gi e o a co le of idea ha I ha e fo a ha o migh be able o ackle ome of he e bia e , a ha o migh be able o no elimina e hem b a lea o make hem a li le le common in o o k. He e' ome ac ical o ion and he e' 7 I'm going o ho o oda . J a eca , memo i fallible, he e a e a co le of he con c ha con ib e o ha . A good a eo le' in en ion a e, a m ch a he an o gi e acc a e info ma ion he can onl gi e info ma ion ha ' acc a e ha hei o n b ain allo hem o d eam . We al a ha e o ake hi a li le bi of c i ical lang age. Limi o ime o ecall. We did alk abo ho e m, long e m memo , b he fac of he ma e i he longe e ai , icall o e ime o memo ie fade. Tha ' e fo e e one. So i ' eall im o an ha e ake ime o oac i el ched le ome deb ief e ion . If o kno ha o ' e going o ha e a b nch of e ion back o back, hing like ha , befo e o ha e hem all, j go ahead and hem in like a - ome ick info ma ion in be een. S e e, o , I j a o o . Oka . So nd good. So eah, ba icall j o ched le ome e ion o ha o don' a mi ing , one e on' bi f om he o he beca e o memo ie a e j a one o di o ion a an bod el e. T o hink abo o ec i men indo e ca ef ll beca e o kno ha if i ' been - like, if o a o ec i omeone o ell o abo a ce ain e o he had in a flo and o ' e no alking o hem n il o eek af e he fac he on' emembe . Again in con e i al a be e han 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 18 el ing on eo le' ecall. And hen iang la e. So hi line I hink o all a e obabl familia i h, b ba icall iang la e ac o eamma e , look a ho e an i a i e and ali a i e e ea ch o ee if o can ge o he bo om of he o , a lo of ime , looking a o bo h of ho e oge he i a g ea a o fig e o if he e a e ga . And he e e he e a e ga , ma be ome hing i ami i h he da a. Thi d, f ame e ion ne all . We alked abo Lof and econ c ed memo , and e en one o d can change an en i e e on e and e e ience. Take ca e o e o d ha don' ha e embedded meaning ha o ma no ha e eali ed a fi . U e o en-ended e ion hen o can and do cogni i e e ing. Tha ' one hing ha I hink i a e n ela ed ool. We e cogni i e e ing o make e he e ion ac all made en e, he e en' bia ed, e ce e a. N mbe fo , i e fo di e i . I'm no going o go in o oo m ch de ail b di e i al a ed ce he chance of bia e com o nding. And a oid h o he ical , like I j look, foc on ob e able beha io . Limi he e of a king ha o ld o do if, eo le a e no o io l bad on being able o an e ha . Don' a k abo he di an f e. Don' j a ha o ld o do if o co ld e hi . In ead a , ha o ld o do if I co ld gi e o acce o hi omo o , ell me ha o o ld do o ha o ld o do he ne ime o had o e i . Tha ' he a o make i ea ie fo hem o gi e o an an e ha ' na al. Ge ecific abo he a , o in ead of a king ome hing like ho of en, in ead of a king ho of en do o do X. If o a k me ho of en I e e ci e, I obabl o ldn' an o ell o i ' e , e li le. B if o aid hen a he la ime o e e ci ed o ho man ime did o e e ci e in he la eek. Tha i a m ch be e a o ge conc e e abo eo le' an e and i ' m ch mo e likel o be a king. 

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 19 So obe, j be ca ef l, e o j dgmen abo a e o obing eno gh o oo m ch ha i ' going o lead o a ionali a ion. When omeone' e laining an e e ience, o an o and a ce ain, i hi an e e ience ha ' common o an e e ience ha ' j ha ened once and e alien in hei mind . J beca e i ' ha ened once, doe no make i le im o an . Some ime he mo im o an e e ience a e he one ha i a e alien . B i ' im o an fo o ge a en e of hich one a e ha ening a lo e once in a hile. Finall b ing o he al hake o ake ce ain hing i h a g ain of al . Wa ch o fo he a ionali a ion , I o ld ha e done hi . T ea an e o h o he ical a a i a ional, a ideal beca e i ' no al a in mind eo le' eali . Be a a e of emo ion ha a e e agge a i e. The migh no kno ha he a e e agge a ed in ha a . I kno e don' ha e ime fo o o ha e a c al ball b e do ha e i and ick o hel . E en if eo le' an e a en' e fec , e can ge ma abo he a e a k e ion , ob e e beha e, he a e iang la e. I ho e he e i a e hel f l o o and ha o can con in e o make ome good e e ience i h hem. Thank o m ch and feel f ee o ge in o ch i h me if o 'd like on T i e . We'd lo e o hea f om o . Thank o o m ch. STEVE BATY: Tha a onde f l. Thank o . The e ha e been a fe e ion o ed o he Q and A Vidhika if o ha e a fe min e o o o e in ha anel and e ome an e fo , a e mo e on o o ne e en a ion. B hank o . Tha a a onde f l jo ne h o gh ha o ic. Thank o . VIDHIKA BANSAL: Thank o m ch.