Vidhika Bansal - Pensieves & Crystal Balls: Mitigating Bias When Investigating Past Behavior and Future Intent - Transcript

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
c ied ed b a he a i h a h i a i .
www captionslive com au | captionslive outlook com |
UX A a a
D R a c Da 3
F a , 19 Ma c 2021
Ca ioned b : Hila Cadd

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lea e and a i ilege o ha e, like, o be n he e e en and be able
o ho hem, and I am al a e a ecia i e of he fac ha o all
ake o ime o of o o k da , o of o li e o a end o
confe ence . So on behalf of Annabelle and m elf, hank o all e
m ch fo being he e
Oka . O fi alk fo he da . Le ' ge a ed, Vidhika Ban al
f om In i join . No , Vidhika, I'm no e he e in he o ld o ' e
joining f om. Hello.
VIDHIKA BANSAL: Hello. I'm joining o f om Wa hing on DC.
STEVE BATY: Wonde f l. I ' likel cold and o ' e j a ing o come
o of he de h of a no he n in e .
VIDHIKA BANSAL: Defini el eah. I'm looking fo a d o he ne eek.
STEVE BATY: When o ' e ead I'll hand o e , o can ha e o
c een and kick off fo he da .
VIDHIKA BANSAL: A e ome. I'm going o ha e m c een. J le me
kno if o can ee e e hing oka .
STEVE BATY: Ye indeed. O e o o .
VIDHIKA BANSAL: Wonde f l. So hi e e one and hank again S e e fo
he in o. I ' eall g ea o be he e oda , e en ho gh I'm on he o he
ide of he o ld. M name i Vidhika Ban al an I lead a US eam a In i
and I'm going o be alking o o oda abo Pen ie e & C al Ball
hich I ill ge in o a li le bi mo e. B gene all ho e can do

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e ea ch in ch a a ha e make e ha e a e acco n ing fo ho
bia can kind of c ee in hen e a k eo le abo hei a a ell a
hen e a k eo le abo hei f e, hich e end o be no e a
edic ing.
E en iall , one of he hing ha I hink abo a lo , m
backg o nd i in cholog , o I'm al a alking abo he a in
hich cholog and he h man b ain infl ence ho e do e e hing,
and ha incl de ho e can do be e e ea ch, info m be e deci ion
and de ign be e hing . So I'm eall e ci ed o be eaking i h all of
o oda abo hi . I'm going o ge o ha e ome of m a ien
e e imen i h o hich i e ci ing...
I'm going o a b ho ing o hi code e . Don' o if o
can' ead i . I ' in , I kno . I didn' come i h hi b he a . The
c ea o a e a he bo om of he lide. I ' a onde f l c ll minim m
na ion fo all he e diffe en bia e ha affec a h man hich in
ome a h o deci ion . Toda I'm no going o be alking abo all
of hem. E en if e had all da oge he , i o ldn' be eno gh. B I
hink going o be alking o o abo a li he . E eciall I'm alking o
o abo he ice ha can c o . When e do e ea ch ha in i e
hem o edic hei f e beha io , in i emo ion , hing like ha .
So he e' a g ea o e b Ma ga e Mead, an Ame ican c l al
an h o ologi he a : ha eo le a , ha eo le do and ha he
a he do a e en i el diffe en hing . Thi i la gel ha I'll be
foc ing on oda . Wha a e ome of he e ga in ha eo le a he
do and ha he do and ho can e o b idge hem.
I an ed o a off i h a ick o abo ome ick o gone
a . Abo a decade ago no he film named 'A a a ' came o . I a
h ge, making headline , bea ing all o of eco d and i became
e emel o la . One of he o he hing ha ha ened a o nd abo

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hi ime, com anie a ed ge ing e ci ed abo he idea of 3D TV.
The e e e e e al man fac e ha decided o go all o on 3D TV ,
he e a a lo of en h ia m. Thi came f om a lo of e ea ch ha
ho ed ha eo le e e jagged of he idea of being able o a ch TV on
3D and ha o nded g ea , hich i h he com anie en o and did
ha , b a o ma ha e g e ed 3D TV didn' ick a o nd, he didn'
gain a lo of ac ion. The ended being a flo . Pa of he e ea ch
ha he e ea ch aid ha 3D TV e e going o be g ea b he ended
being no o g ea a beca e he e ea ch a hea il elian on
eo le edic ing he f e and leaning on he a a li le oo m ch.
Peo le had j had hi e e ience a ching hi mo ie 'A a a ',
e e one a e ci ed abo i . Al o he e a he fac ha if o a ked
omeone like o ld o e a 3D TV, eo le e e e ci ed, i eemed
in e e ing, ne . In eali he e en' o g ea beca e i ned o
he e i ed gla e o a ch. The of en ca ed neck ain and
headache , and he e a all he e addi ional co fo acce o ha i
eo le e en' o ha abo . I didn' o k o ell beca e he
e ea ch a oo ed in a lo of bia . J beca e omeone like
ome hing in he momen doe n' nece a il mean he ' e going o like i
do n he oad. A good ca iona ale fo o kee in mind.
Wha I an o con e o o oda i ha o memo ie a e fallible
and edic ion can be mi leading. Toda I'm going o alk o o abo
ho o memo ie can be fallible, mi leading and ha a e ome of he
hing e can do o hel mi iga e he bia . We can' ge id of i
com le el .
Cha e 1, he en ie e, fo ho e of o a li le o ho ha e
ne e engaged i h he Ha Po e ni e e, a en ie e allo o o
emembe memo ie . I o ld ha e a memo and ake i o and i in
m en ie e and if I e e an ed o eli e i I co ld ake i o again and

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eli e ha memo . In o o ld, in he non- i a ding o ld e don'
ha e ome hing like a en ie e. The clo e e ha e i a eco ding like
hi . We can' do ha fo all he i o al momen ha e migh an
ome in igh in o. We end el ing on o memo . We do ha e o a k
eo le o ha e a of hei a i h , he he gene al o ie o
a of e e ience . We' e going o alk abo ho memo i fallible.
Peo le ell hing ha he hink ha e an o hea , hich i
ocial a iabili hich I'm e o ' e familia i h. The al o ell
hing ha he emembe beca e he ' e con ained b hei memo .
E en if i ha en , he e' no a fo hem o con e ha o . Al o
he end o a ionali e hei beha io . A lo of a e ha e no a of
kno ing if e a k omeone abo hei mo i a ion o do ome hing, e
don' kno if ha mo i a ion i l ha mo i a ed hem in ha
momen , o if he ' e come i h a ea on fo i af e he fac . We' e
going o foc on ho ome of he e hing manife in o e ea ch. To
a , I'm going o ell o abo one of m fa o i e e e imen hich
in ol e a ca c a h, m ch like omebod migh emembe he cene
f om he chambe of ec e , and o hi i an e e imen ha deal i h
ca c a he and leading e ion . We all kno ha leading e ion a e
bad. We a oid hem l ing he lag e. We ha d no o a hing like,
o like hi , igh , o ho m ch do o lo e X e e ience. Doing ha
o ld make i ha d fo o ge an acc a e eliable e on e .
One of he hing ha i eall im o an o emembe , ome ime
leading e ion don' e en ha e o o nd leading. Some ime one o d
can be all i ake o make he e ion leading e j a li le bi
mo e ne al. So he e e imen I an o ell o abo i b Lof and
alme . Lof i an Ame ican chologi e big in he ela ing of
con c ed memo . She an ed o nde and he he leading
e ion co ld al e eo le' memo ie . She ho ed hem ideo of ca

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c a he and he had fi e diffe en e e imen al g o . So he g o
e e, each g o a hi e ion abo ho fa e e he ca going
hen he - one g o a , hen he ma hed. The o he g o a
hen he collided. The hi d g o hen he b m ed. Yo ge he idea.
The onl diffe ence being ha la o d ha de c ibed ho he ca made
con ac . Again he a ched all he ame Socce oo . Wha he fo nd i
ha j b changing ha one o d in he e ion, eo le' e on e
fo he a e age cene changed d ama icall . Fo in ance, he eo le ha
aid ha - he eo le ha a he e ion ha i ma hed, ho fa
e e he ca going hen he ma hed. The on a e age e o ed ha
he ca e e going a 40.8 mile an ho , he ea ho e i h he
e ion hen i con ac ed he a i a 49 mile an ho . The e' a 9
mile an ho diffe ence ba ed on ha e ion. I goe o ho ho
im o an i i ha e' e mindf l of ha kind of hin o c e e migh
be embedding in o e ion.
To follo , he a able o ga he ha he a he e ion a
o ded im ac ed eo le' e on e b he an ed o kno if i
im ac ed hei memo . Doe i al e hei memo o change he a
he e ond. She follo ed i h ano he e e imen and i h o of
ho e condi ion hi ime, j ma hed and hi , ho fa e e he e ca
going hen he hi o ma hed each o he , and in hi condi ion,
he - he a ked he follo - e ion, did o ee an b oken gla , e
o no. I ned o ha he eo le e e a ked ha a he ma h
e ion, 32 e cen of hem aid e , he did ee b oken gla in he
ideo he had een ea lie . Whe ea in he condi ion ha a hi , onl
14 e cen of hem aid e , hich i a e ignifican diffe ence and
he c a ie a i he e a no gla in an of he ideo . In ome a
eo le econ c ed hei memo o ma ch he e ion. Thi ho
ho ong he o e of gge ion i and ho econ c i e memo

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la a fac o and hi i h e need o be ca ef l hen e' e ing
oge he o o n e ion .
Again, info ma ion embedded in o e ion can affec he
e l , he he a o d o an en i e h a e ha ' leading. I can be ha d
fo o fig e o hich i hich b i ' im o an e o a oid he
mo ob io one and e en he one ha don' come a ob io , ake
a look a he o d and ee he he he migh be embedding ome cl e
in he e. The ne kind of bia ha I an o alk abo o con c i
called he eak end ill, o hel o nde and, I an ed o o hink
abo he la ime o e e on a olle -coa e . Yo obabl can' ,
beca e of COVID i migh ha e been a hile ago no , o obabl can'
eco n e e i and n, o obabl didn' emembe ha e en a
o ended on ha olle -coa e . B o obabl co ld emembe
he he o enjo ed i , he he i ended ell. Yo can obabl
emembe a he e o had a lo of f n, he e o didn' , and o
obabl had a co le of eak momen in o head.
The a hi o k , hich o nd a li le ill , e kind of ha e
he e o el e , e ha e o elf ha e call he e e iencing elf and
he o he ha ' called he emembe ing elf. Thi come o of o k, he
a he e e ience kind of enca e ho e' e feeling igh no in hi
momen he ea he emembe ing elf ca e ho e' e feeling
o e all. Righ no in hi momen , I'm ho ing o e e ience e emble
hi lide a li le bi , ho ef ll o ' e ha , enjo ing hi . B i migh be
on he ne lide o migh be I'm eall bo ed o ha e e ience elf
change . Yo emembe ing elf, e en if ha e e iencing elf change ,
o emembe ing elf can ill a , de ending on he eak and he
ending. If fo in ance o ended he olle -coa e b ge ing ick, ha i
in an l going o make o feel like ha olle -coa e ide a e ible,
e en ho gh o had a lo of good momen , and e en if he e e e

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momen hen o e e ca ed, b he end of i , o migh j feel, if
o fel h illed b he end of i and good a he end, o migh ac all
be like, o kno , ha a f n. Ho hi emembe ing elf i calc la ed,
i ' no ac all an a e age of all of he momen of he e e ience o
had. Again, i ' kind of an a e age of he a ome hing end and he
eak , he high and he lo ha o e e ience. So if o hink abo
i hen o ' e doing e ea ch i h omeone i h a od c ha o ' e
o king on and o a k hem o ell o abo an e e ience o
e e ience of hei od c , i ' likel going o be o e inde ing on he
eak , o he ime ha o od c eall deligh ed hem o hen i
didn' and memo of ha od c o e en i hin one e e ience, he e
e e eak and ha ending i going o ma e a lo mo e. I ' im o an
o kee ha in mind, ome ime ha ' alien i n' e e en a i e of all
he e e ience and he momen ha omebod ha . Daniel i he one
ha ha de c ibed hi a leng h. He a odd a i ma eem I am he
emembe ing elf and m e e iencing elf i a ange o me. O
memo ie a e no ha good. We ha e hi emembe ing elf ha kind of
ake o e and j emembe a li le bi .
When o ' e alking o a ici an and a king hem e ion
abo ha ha ened in he a , j emembe o ' e onl ge ing hei
emembe ing elf. Tho e high , ho e lo , ho e ending , o i ' be e if
o can o make hem do a a k in f on of o , ha a o ' e ge ing
clo e in o he e e iencing elf a ell.
Again he lea likel e e ience i he mo likel memo . We end
o emembe he be of ime and he o of ime b no he mo
ime , kee hi in mind.
The hi d i em I an o alk abo nde he a i a bia called
he hind igh bia . I'm e e e one he e ha e e ienced hi . I ' like
he kne i all along henomenon. Le ' a o ead a book o a ch a

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mo ie, and ome hing ha en , af e i ha en , o a I kne ha a
going o ha en, I kne ha cha ac e a good o bad. Once o ha e
he kno ledge i feel ob io in e o ec and hi ha en a lo hen i
come o he ock ma ke , foo ball game , e en iall e end o
an fo m an e en chologicall in o head o make i eem mo e
edic able han i a . We o find ea on fo h i ha ened and
e o ld ha e fig ed ce ain hing o e en if i ' no echnicall af e
i . Some of o migh ha e e e ienced i i h o akeholde and
a ne , hen o do e ea ch. Some ime af e a e ea ch d ,
finding a e elea ed and eo le a he e hing a e ob io , o kno
ha befo e hi eo le didn' kno hi ff b af e he fac bia kick
in.
One of he hing o kee in mind i hi i eall common d ing
fea ibili e ing. A lo of ime eo le ill a ome hing like, f mble
h o gh ome hing and aid oh, o kno , I o all o ld ha e een ha
b on if i a a li le bigge . The a ionali e ha he o ld ha e done
e en if he kne i a n' e. When I a a con l an , one of he
hing ha baffled me a ho one hing a o nchanging, no ma e
ho m ch eo le ended o ggle d ing a e , he o ldn' a ,
he o ld gen inel ggle, fail a lo of he e , a he end if I a ked
hem ho ha e e ience a , a lo of ime he o ld a oh, i a
ea , i ac all make en e, I j me ed , b i a ac all ea .
In ome a ha ' hei hind igh bia kicking in. In e o ec i eem
ea . So I o ld enco age o o and eall j a a en ion o ha
ha e e ience a . Ho e e he ac all going h o gh i e ha
a e he a ionali ing af e he fac .
The econd one I kno can be con en io beca e obing i a
of o job , e an o a k h and ha ' going on, ha he
mo i a ion a e fo eo le doing hing . I o ld a g e ha e ha e o be

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ca ef l abo hen e obe. We an o make e eo le feel
comfo able alking o , lea e eno gh ilence in he con e a ion ha
he o en and ha e ha he ' e hinking b e don' an o obe
if omeone doe n' kno h he did ome hing, if e obe oo m ch,
he ' e no going o lea e hanging, no going o an he a he
don' kno o e and o e again. So eo le migh come i h
a ionali a ion , ha ' no hel f l in gi ing good e l . I o ld a
i ' im o an o e a j dgmen call he e. Of co e, in he momen i '
al a efe able o af e he fac . The e' limi a ion . We can' al a be
he e in he momen , b he e a e ime he e like he dia d , e
can ge eo le o doc men , hei in he momen ho gh .
Again, e find ea on fo he e en ha ha ened in o a ,
and hi i almo a co ing mechani m fo a h man ome ime b i
can e en ome challenge hen e ea ch a ici an gi e ea on
fo hing ha e' e done.
The e' o man o he bia a la hen e alk abo he a ,.
The e' a lo in e m of memo and ho o a en ion o k ha e
can di e in o. The e a e a co le of o he ha I hink a e im o an o
kee in mind hen o a e cond c ing e ea ch ha a k abo eo le'
a , and o eah, he e a e all hing o kee in mind. The e' a lo b I
hink he e a e ome mall hing e can do o hel .
Fo hi ne cha e , I'm going o alk abo he c al ball. Some
of o emembe he c al ball in he e ie . Wha ' eall in e e ing
abo - o he c al ball, kind of edic ing he f e, i ha imagining
he f e i an abili ha f om an e ol iona and Poin i ' e
ecen fo h man . In fac , e' e he onl animal ha hink abo he
f e. We' e e bad a i . We' e no good a edic ing o f e
emo ion and beha io . Thi i e idenced b 3D TV he e a lo of
migh ha e aid eah, ha o nd ama ing, I can' ai . Tha doe n'

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mean ha o edic ion ma ched i h ha ac all ha ened. No
onl can e no edic he f e in gene al b e' e bad a edic ing
o o n efe ence , o o n f e . The e' a lo of e ion ha
come i h hing , like o ld o ecommend hi , o ld o do ha .
A lo of e ea che confi med ha a king eo le if o ld he do
ome hing doe n' al a amo n o hei ac al, if o ma ch ha o
hei ac al beha io , he e' of en ome incong ence he e. A
a ealing a i migh be o a k abo he f e, I o ld a k o o check
and ee if he e' a a a o nd a king abo he f e and ge mo e
ecific if o do o.
When i come o he f e, eo le end o be eall oo ed in he
e en . We end o di o o iona e eigh on he he e and no . We
a e bad a edic ing ho e ill feel in he f e. We end o kno ha
a ce ain e en migh lead o feel nega i el o o i i el , b e a e
no g ea a edic ing o ha e en . We kno if ha emo ion i going
o la a mon h o a ea . We end o hink hi i going o la a lo
longe . And e end o hink e a e going o be he ame eo le, in he
momen e feel e a e going o be eall imila .
So I an o ell o abo ano he one of m fa o i e e e imen
hich a cond c ed b P ofe o Lo en f om CMU in 1999 and he
emi e of hi e e imen a e en iall ing o nde and e en
bia . P e en bia , e make choice oda ha f e ma no eall
a ecia e, ma no eall efe . Wha he did i ha he com iled a li of
40 film , o of hich e e he e one Slee le in Sea le and
Schindle ' Li he e, he e e kind of demanding film , he o he half
e e ea going film , film o co ld a ch i ho hinking oo m ch
abo hem.
Pa ici an e e no old ha he e e imen a abo and a a
e l of filling o , he e e old ha e' e going o gi e o h ee f ee

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ideo loan f om he lib a . And hi i - Ne fli i ill ge ing a a ,
back hen hi a a li le bi of a bigge deal han i i no . The film a e
e en ed i ho ca ego i a ion, e en ho gh he e e e 40 film in
each ca ego , eo le didn' kno , he e en' labelled ha a . The
co ld ick ha e e he an . Fo he a ha hi o ked he e e e
o condi ion in hi e - e m. One condi ion, half he a ici an e e
a ked o choo e a film o a ch - half he a ici an e e in a
im l aneo condi ion, on da one he e e a ked he e' 40 film , ick
ha film o an o a ch oda and ell hich one o an o
ake o fo omo o and he da af e . The e i ano he e e imen al
condi ion hich a e en ial. Tha one aid, oka , ick a film oda and
omo o come back and ick he ne film, he ne da come back and
ick he ne film.
In he cena io hen eo le e e icking im l aneo l , choo ing
a film o a ch on he ame da b choo ing o a ch on f e da a
ell, he e e fa mo e likel o ick an ea film fo da one and mo e
likel o ick demanding film fo da o and h ee. The e en ial g o
hen he go o ick each da f e h, he ended o ick ea film
e e da . Tha make en e beca e e gene all hen gi en he choice
be een doing ome hing ea o ha d, a lo of ime e do ha e i e
he lea amo n of effo . So if omeone offe o f i o cake, in
heo o ' e like, f i i good fo me, omo o I'll ea f i , oda I'll
ea cake, ha ' ha hi e e imen ho ed, de ending on hen he
had o make hi choice, Schindle ' Li a cho en onl once fo he
da , b cho en mo e fo f e da . Peo le ho gh I ho ld a ch b
no oda , I ill e en all . The e cen age of he high b o o
demanding film ha e e cho en a highe hen eo le icked all on
he ame da beca e o f e el e e e a i a ional e al a hink
ha e ha e mo e a ience han e do in he momen . Tha a an

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in e e ing a o ho ca e ho m ch e a e oo ed in he e en and
ho o choice change o e ime.
I a hinking abo , e en looking a m o n life, he e' o man
hing ha I echnicall an o do, ha e en me ho ld al ead be
doing, b f e me ho ld deaf an do, ea heal hie , o
oc a ina ing, all he e diffe en hing , b he onl one I' e been
doing a e he one in g een. Thi i a li of all he hing I an o be
doing. Thi i ho a lo of o k. Yo go o he g oce o e and b
heal h food, all he e f i , I kno I' e done ha , I b f i and I can'
ai o ea all hi heal h f i and hen i i and goe bad beca e I
ai ed oo long. A he momen i a a g ea deci ion b o e ime, I
ke a ing omo o , omo o , omo o , and omo o ne e came.
We hink e' e going o be be e han e a e. We' e mo e di ci lined in
he f e han e a e oda . In o mind e' e mo e di ci lined. Thi i
kind of he c behind ne ea ' e ol ion , b Ma ch i hin o . We
end o ge mo e a ional a e' e fo ced o ai .
So I lo e hi o e he e i a : ( ead ).
I'm e all of o can ela e o ome e en i h hi , beca e hi
i j ho i o k . No hing i e e o ed o go ong fo he f e.
The ame goe , hen e a k eo le, o ld o do hi , o ld o b
hi , o ld o end hi amo n on hi od c , hen e' e a king
hem abo a f e a e, he oo a e being hone o he be of m
abili beca e he al o hall a i a ional abo hei f e and he in
he momen hink ha e , I o ld and I ill b hi and I o ld end
ha amo n of mone . B in he f e hei condi ion a en' nece a il
a each . In he f e he ' e imagining he 'll ha e he mone fo i ,
be o gani ed, b b he ime he f e come a o nd ha co ld change.
The hing ha he aid a e e in e m of he ' e elling ha
he ' e e b i doe n' nece a il mean i ill hold e o e ime. I '

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al a be e o ake ha ff i h a li le g a e of al .
I kno I e a lo a o . We foc on he hea ing no , e' e
a i a ional abo o f e. When fo ced o ai e end o ge a li le
mo e a ional. If he ick each da , he o ld ick ha a ea b if
he icked in ad ance he ended o ick choice ha e e ma be a
li le bi mo e a ional. We' e bad a being a a e of he fac ha e
al a hink e' e going o make change b ha doe n' al a
ha en. Wha hi mean fo o e ea ch i eo le' efe ence a e
ime incon i en , and o eo le a e al a going o eak o hei ideal
el e , hei idea e of ci c m ance , hei ideal a e ha e e e a k
hem abo he f e. Unle omebod i inc edibl elf-a a e, ac al
ado ion, ac al cha e co ld diffe . Whene e o ' e a king
illingne o cha e e ion , he mo e o can ge clo e o
ome hing ha ' oo ed in beha io o ha omeone - ha ' clo e o
he f e, he mo e likel o a e o ge info ma ion ha ' alid.
Then he ne bia in hi - hen o hink abo he f e ha I
an o alk abo i called effec i e fo eca ing and ha ' affec ing i h
an A, like affec , hi i b omeone ho' done a lo of e ea ch in
ha ine . He alk abo ho e' e no g ea a edic ing o emo ion .
We' e good a edic ing he he i ' going o be o i i e o nega i e. I
lo e he nad l e a ed jo in hi ic e. Yo migh kno ha af e
ge ing a omo ion, o ' e going o feel ha o af e going h o gh a
b eak- o ' e going o feel ad. B a lo of ime e' e bad a fig ing
o ha ha in en i i going o be. Peo le hink af e ge ing a
omo ion he ill be ha fo a longe han i e. The e' been
die ha ha e ho n ha o a k eo le abo ho he ' e going o
feel af e a b eak- . The kno he ' e going o feel bad b he
a me he ill be ad fo e e . A lo of o c l e ong abo eflec
ha feeling and ha in en ion. Pa of he ea on i e ha e hi

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Page 15
chological imm ne em he e e bo nce back. E en hen hing
ha en, e bo nce back and fo h be een he e high and lo . Thing
ne e la a long a e an ici a e he ill. The bo om line i good and
bad e en end o be le in en e and mo e flee ing han eo le edic .
So f ll di clo e, hi i no a eal o e, hi i mo e j an agg ega e
of ome hing I' e hea d man , man ime , hich i if o co ld add ha
fea e, i o ld make m life o m ch ea ie , I o ld 100% b i , I'd
ne e lea e o g . The mean i in he momen , beca e he ' e
en i ioning hei f e in hi a he e he ' e like if I had acce o
hi hing all of a dden m life i going o change. Tha i obabl e
in ha i obabl ill o ome e en , b ha ma no be i e a
acc a e i he e en of ha emo ion and fo ho long i ' going o la .
J beca e omeone a if o a k he f e I ill ick i h hi
fo e e , ha doe n' mean ha i e. Yo al ead kne ha b j
eminde e ho ld ake claim of eo le' f e emo ion di ec l , b
ake he in en i and he d a ion i h a li le bi of a g ain of al .
So e , e o e e ima e he in en i and d a ion of f e
emo ion , bo h good and bad. So and ome ime hi i called im ac
bia , o i ' eall im o an hen e a k eo le abo ho he ' e going
o feel e ecogni e ha e en if he ' e gi ing an an e o he be of
hei abili ha an e i obabl no going o eflec eali fo hem.
The la bia hing I an o go o e abo he f e and hen e
a k abo i i called ojec ion bia . P ojec ion bia i ba icall ha
eo le, e end o nde e ima e ho m ch o c en and f e
efe ence and al e ill align. Fo e am le, in ma be a high chool,
and ob io l he e' e ce ion o hi le, hen o eo le da e
ma be he hink he ' e going o be oge he fo e e . The hink I'm
al a going o be he a I am oda . We kno ha ' no nece a il
e. Simila l hen e oclaim a kid ha e' e going o ha e - I be

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Page 16
man of he e did no a I'm going o be a e ea che o de igne
hen I g o . Yo a e ome hing ha in he momen feel e b
ha change o e ime. P ojec ion bia i ba icall ojec ing ha o
al e and belief a e he e on o f e hich ma o ma no ac all
be e. If o ' e e e gone g oce ho ing on an em omach, o
kno ha I'm alking abo , o end b ing he o e, o ' e o
h nge in ha momen i eem like he igh hing o do. B he ime i
ac all come ime fo o o ea , o hink oh m God I bo gh a
mo e han I needed beca e o ' e ojec ing ha h nge a e on o
o e manen a e hich didn' ma ch .
In e ea ch if omebod ' alking o abo a od c in he
momen , he migh be eall in e e ed, he migh a me ha f e
hem o ld al o be eall in e e ed beca e ha ' ha he ' e
foc ing on in he momen . In eali , in he f e he migh ha e
com e ing io i ie , he he e migh be com e i o , he migh be
di ac ed, hei need migh ha e changed. The e' no hing ha e ha e
a e ea che , he e' al a going o be a lag be een hen e do he
e ea ch and hen hing come o a a od c and ho hing
manife . Of co e, hi i no one ha e can elimina e com le el . I '
one o kee in mine beca e he clo e and he icke he feedback can
be he be e . I ' good fo o kno ho e efe ence a en' able. We
can make e hen e' e e a ola ing e' e aking ha in o acco n .
We' e ing ho e a e ima e a he han ea ing hem a com le el
e.
Again e hink o c en need and al e ill be o f e one ,
in ome ca e he a e b a lo of ime he ' e no . One of he be
a o o k h o gh hi i o and a k, if o do ha e o a k abo
he f e hich gene all I ecommend again if o ible. If o do
ha e o a k, a king abo he nea f e, don' j a k eo le

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Page 17
gene all abo he f e, he neb lo f e. T o a k eo le
ome hing a clo e a o ible o hei c en eali o ha ojec ion
bia i a li le bi le .
So ho e a e again j a co le of he man , man bia e ha e
co ld alk abo oda . B I no an o gi e o a co le of idea ha I
ha e fo a ha o migh be able o ackle ome of he e bia e ,
a ha o migh be able o no elimina e hem b a lea o
make hem a li le le common in o o k. He e' ome ac ical
o ion and he e' 7 I'm going o ho o oda . J a eca , memo
i fallible, he e a e a co le of he con c ha con ib e o ha . A
good a eo le' in en ion a e, a m ch a he an o gi e acc a e
info ma ion he can onl gi e info ma ion ha ' acc a e ha hei
o n b ain allo hem o d eam . We al a ha e o ake hi a li le
bi of c i ical lang age.
Limi o ime o ecall. We did alk abo ho e m, long e m
memo , b he fac of he ma e i he longe e ai , icall o e
ime o memo ie fade. Tha ' e fo e e one. So i ' eall im o an
ha e ake ime o oac i el ched le ome deb ief e ion . If o
kno ha o ' e going o ha e a b nch of e ion back o back, hing
like ha , befo e o ha e hem all, j go ahead and hem in like
a - ome ick info ma ion in be een. S e e, o , I j a o
o . Oka . So nd good.
So eah, ba icall j o ched le ome e ion o ha o
don' a mi ing , one e on' bi f om he o he beca e o
memo ie a e j a one o di o ion a an bod el e. T o hink
abo o ec i men indo e ca ef ll beca e o kno ha if
i ' been - like, if o a o ec i omeone o ell o abo a ce ain
e o he had in a flo and o ' e no alking o hem n il o eek
af e he fac he on' emembe . Again in con e i al a be e han

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Page 18
el ing on eo le' ecall.
And hen iang la e. So hi line I hink o all a e obabl
familia i h, b ba icall iang la e ac o eamma e , look a ho e
an i a i e and ali a i e e ea ch o ee if o can ge o he bo om
of he o , a lo of ime , looking a o bo h of ho e oge he i a g ea
a o fig e o if he e a e ga . And he e e he e a e ga , ma be
ome hing i ami i h he da a.
Thi d, f ame e ion ne all . We alked abo Lof and
econ c ed memo , and e en one o d can change an en i e e on e
and e e ience. Take ca e o e o d ha don' ha e embedded
meaning ha o ma no ha e eali ed a fi . U e o en-ended
e ion hen o can and do cogni i e e ing. Tha ' one hing ha I
hink i a e n ela ed ool. We e cogni i e e ing o make e he
e ion ac all made en e, he e en' bia ed, e ce e a.
N mbe fo , i e fo di e i . I'm no going o go in o oo m ch
de ail b di e i al a ed ce he chance of bia e com o nding.
And a oid h o he ical , like I j look, foc on ob e able beha io .
Limi he e of a king ha o ld o do if, eo le a e no o io l bad
on being able o an e ha . Don' a k abo he di an f e. Don'
j a ha o ld o do if o co ld e hi . In ead a , ha o ld
o do if I co ld gi e o acce o hi omo o , ell me ha o
o ld do o ha o ld o do he ne ime o had o e i . Tha ' he
a o make i ea ie fo hem o gi e o an an e ha ' na al.
Ge ecific abo he a , o in ead of a king ome hing like ho
of en, in ead of a king ho of en do o do X. If o a k me ho of en I
e e ci e, I obabl o ldn' an o ell o i ' e , e li le. B if
o aid hen a he la ime o e e ci ed o ho man ime did o
e e ci e in he la eek. Tha i a m ch be e a o ge conc e e abo
eo le' an e and i ' m ch mo e likel o be a king.

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Page 19
So obe, j be ca ef l, e o j dgmen abo a e o obing
eno gh o oo m ch ha i ' going o lead o a ionali a ion. When
omeone' e laining an e e ience, o an o and a ce ain, i hi
an e e ience ha ' common o an e e ience ha ' j ha ened once
and e alien in hei mind . J beca e i ' ha ened once, doe no
make i le im o an . Some ime he mo im o an e e ience a e
he one ha i a e alien . B i ' im o an fo o ge a en e of
hich one a e ha ening a lo e once in a hile.
Finall b ing o he al hake o ake ce ain hing i h a g ain
of al . Wa ch o fo he a ionali a ion , I o ld ha e done hi . T ea
an e o h o he ical a a i a ional, a ideal beca e i ' no al a
in mind eo le' eali . Be a a e of emo ion ha a e e agge a i e.
The migh no kno ha he a e e agge a ed in ha a .
I kno e don' ha e ime fo o o ha e a c al ball b e do
ha e i and ick o hel . E en if eo le' an e a en' e fec , e
can ge ma abo he a e a k e ion , ob e e beha e, he a
e iang la e. I ho e he e i a e hel f l o o and ha o can
con in e o make ome good e e ience i h hem. Thank o m ch and
feel f ee o ge in o ch i h me if o 'd like on T i e . We'd lo e o hea
f om o . Thank o o m ch.
STEVE BATY: Tha a onde f l. Thank o . The e ha e been a fe
e ion o ed o he Q and A Vidhika if o ha e a fe min e o o
o e in ha anel and e ome an e fo , a e mo e on o o
ne e en a ion. B hank o . Tha a a onde f l jo ne h o gh
ha o ic. Thank o .
VIDHIKA BANSAL: Thank o m ch.

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Vidhika Bansal - Pensieves & Crystal Balls: Mitigating Bias When Investigating Past Behavior and Future Intent - Transcript

Vidhika Bansal - Pensieves & Crystal Balls: Mitigating Bias When Investigating Past Behavior and Future Intent - Transcript

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Vidhika Bansal - Pensieves & Crystal Balls: Mitigating Bias When Investigating Past Behavior and Future Intent - Transcript

Vidhika Bansal - Pensieves & Crystal Balls: Mitigating Bias When Investigating Past Behavior and Future Intent - Transcript

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