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It’s all about the user experience!
How we decreased from over 100 clicks to 15?
Álvarez de la Campa Marta, Eurapco
Bühler Sandra, Belsoft Collaboration AG
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Social Connections 15 Munich, September 16-18 2019
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Social Connections 15 Munich, September 16-18 2019
Content
• About us
• Background
• What we did and how?
• Demo
• User feedback J and pain points L
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Social Connections 15 Munich, September 16-18 2019
About Belsoft Collaboration AG
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Social Connections 15 Munich, September 16-18 2019
About Eurapco
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Social Connections 15 Munich, September 16-18 2019
Background: feedback from users
Value = perceived benefits – perceived costs
1 = Perceived benefits
2 = Perceived costs
-1 = Value!
• Not user friendly
• Difficult to use
• Difficulty to find relevant information
• Too many and too complex functionalities
• I don’t see the value
• I don´t have time! Email is easier and quicker!
• Technology problems: browser versions, slow...
• One extra password to remember!
• Too many email notifications – Hate Newsletter!
Myth: The 3-click-rule of web design advice?
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Social Connections 15 Munich, September 16-18 2019
Background: way forward
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Social Connections 15 Munich, September 16-18 2019
What we did and how? – Customer request!
Blog Settings
Invite to my network
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Social Connections 15 Munich, September 16-18 2019
What we did and how? Customizer to the rescue!!
• Needs Docker instance, at least “Customizer light”, part of Component Pack
• Acts as proxy (injects css and javascript based on url)
• No changes on existing Connections css/jsp/javascript/etc files
• Only way to customize Connections dynamically – NO RESTART
• Controlled changes with enable/disable functionality – user, apps, browser
• Easy and fast to achieve:
• Hide and change (names, colours, icons)
• Not so easy and huge efforts:
• Data to display somewhere else
• Multilanguage handling
• Move elements
• Need to know more, we are happy to help
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Social Connections 15 Munich, September 16-18 2019
From 100 down to 15
100
15
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Social Connections 15 Munich, September 16-18 2019
Demo
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Social Connections 15 Munich, September 16-18 2019
Pain points L …
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Social Connections 15 Munich, September 16-18 2019
User feedback J
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