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Amazon Connect Ͱձࣾͷి࿩൪߸Λ࡞Ζ͏

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ࣗݾ঺հ • ࠤ౻Ղ୅(Kayo Sato) • Cloud Engineer • ઋ୆ࢢࡏॅ 2010/04~ ΠϯλʔωοτϓϩόΠμͷձࣾʹࡏ੶ ɹɹɹɹɹɹΠϯϑϥΤϯδχΞ 2018/05 ~ גࣜձࣾϔϓλΰϯʹࡏ੶

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ձࣾ֓ཁ ໊ࣾ גࣜձࣾϔϓλΰϯ IFQUBHPOJOD ୅ද ཱՖ୓໵ ڌ఺ ੨৿ݝࡾ୔ࢢɺٶ৓ݝઋ୆ࢢ ૑ۀ ೥݄̓ ࣄۀ Ϋϥ΢υಋೖʹؔ͢ΔίϯαϧςΟϯά Ϋϥ΢υͷߏஙอकӡ༻ Ϋϥ΢υͷΤϯδχΞ޲͚ڭҭ ࢿ֨ "1/ίϯαϧςΟϯάύʔτφʔ Ұൠୈೋछిؾ௨৴ࣄۀऀ ౦๺ຊࣾͰ͸།Ұͷ AWSίϯαϧςΟϯάύʔτφʔ

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౦๺Ͱͷ͓٬༷

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౦๺Ͱͷ͓٬༷ Λ௒͑Δ ౦๺ͷαʔϏεɺϓϩδΣΫτΛ "84্ͰՔಇ

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ϔϓλΰϯͬͯ ਓ਺ɾɾɾ3ਓ ࢓ࣄ৔ॴɾɾɾϦϞʔτϫʔΫ ͓٬༷͔Βͷి࿩࿈བྷɾɾɾ ɹɹɹɹɹɹݸਓͷܞଳ൪߸΁

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ి࿩ͩͱ໰͍߹Θͤ಺༰Λڞ༗Ͱ͖ͳ͍͔Β ຊ౰͸୅ද൪߸͸࡞Γͨ͘ͳ͍… Ͱ΋ɺ࣮ࡍʹి࿩͸͋ͬͨΓ͢Δ… ͙ͦͯ͢͠ʹग़Εͳ͍৔߹΋͋Δ…

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ਓ਺͕૿͑ͨ͠ ి࿩ͷ૭ޱ͸ҰຊԽͰ͖Δͱ͍͍ͳ ͦͯ͠ɺి࿩͸ίʔϧόοΫઐ༻ͷํ͕͍͍ʂ ༻݅Λ࿥Իͯ͠ TMBDL΁ྲྀ͢ 4MBDLͰ ໰͍߹Θͤ಺༰Λڞ༗ʂ

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Ϋϥ΢υ্ʹίʔϧηϯλʔΛߏஙͰ͖ΔαʔϏε •ి࿩൪߸ΛऔಘՄೳ •Πϯό΢ϯυίʔϧ΁ͷࣗಈԠ౴ઃఆՄೳ •࿥Իػೳ΋͋Δ •Lambda functionͷ࣮ߦ΋Մೳɹ…etc Amazon Connect

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ߏ੒ Amazon Connect ి࿩൪߸ ;;;;r;;;; Ξφ΢ϯε ંΓฦ͠ి࿩൪߸ೖྗ ༻݅ड෇ ̐൪߸ΛTMBDL΁௨஌ 5XJMJP ࣗಈ ɹసૹ MBNCEBؔ਺࣮ߦ ి࿩൪߸ͷड͚౉͠ ి࿩൪߸ 99999999 ి࿩Λ͔͚Δ ൪߸Λೖྗ w Ξφ΢ϯε಺༰YNM w ࿥Իσʔλ63-औಘ QIQ UXJMJP͔ΒΞφ΢ϯεྲྀΕΔ ൃ৴ऀ͕఻ݴͷ࢒͢ ண৴ Ξφ΢ϯε औಘ ࿥Իσʔ λ63-औಘ ࿥Իσʔλ63-ͷ௨஌ ࿥Ի࣌ؒd෼ EC2 Amazon CloudWatch ΍Γ͍ͨࣄɿ ંΓฦ͠ͷి࿩൪߸ͷऔಘɺ͓໰߹ͤ಺༰ͷ࿥ԻɺͦΕΒΛ௨஌

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͋ΕʁͳΜͰTwilioೖͬͯΔͷʁʁ Amazon Connectʹ͸ϘΠεϝʔϧػೳ͕ͳ͍ʂ twilioͰ͸ϘΠεϝʔϧ͕Մೳɻ ҰຊԽ͠ͳ͔ͬͨͷ͸… ɾडిϑϩʔͷఆٛํ๏͕Amazon Connect͸΍͍͞͠ɺtwilioͩͱϓϩάϥϜΛॻ͔ ɹͳ͍ͱ͍͚ͳ͍ ɾ LambdaΛ࢖͑Δͷ͸ࣗ༝౓͕ߴ͘ɺσʔλͷૢ࡞ੑ͕ॊೈ ɹɹ(Twilio΋ಉ༷ͷαʔϏε͕͋Δ͕beta൛Ͱ࢖͑Δݴޠ͕ݶఆ) ʢAmazon Connectʹ࿥Իػೳ͚ͩ͡Όͳ͘ ɹɹɹɹɹɹɹɹɹɹɹɹɹɹϘΠεϝʔϧػೳ΋͋ͬͨΒૉఢͳͷʹ…ʣ

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Sample

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Amazon Connect + Twilio Ͱձࣾͷి࿩൪߸Λ࡞ Ζ͏

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σϞ

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Amazon ConnectΛ࢖ͬͯΈͯͷײ૝ Α͔ͬͨ఺ • ి࿩൪߸ͷऔಘ͔Βೖిͷϑϩʔͷઃఆ͕؆୯ɻ ɹϑϩʔͷαϯϓϧ͕͋ΔͷͰߏஙͷࢀߟʹͳΔɻ • LambdaΛ࢖͑ΔͷͰγεςϜͷࣗ༝౓͕ߴ͍ɻ ͪΐͬͱ͸·ͬͨࣄ • ςετ࣌ʹ؆୯ͳLambdaؔ਺࣮ߦͤͨ͞Βॲཧ͸੒ޭ͍ͯ͠Δ͸ͣͳͷʹɺConnectͰ͸Τ ϥʔͱ൑அ͞Ε͍ͯͨɻ ɹ-> Lambdaؔ਺ͷreturnʹԿ͔͠Β౉͞ͳ͍ͱɺAmazon ConnectͰ͸ΤϥʔʹͳΔɻ ͜͏ͩͱ͏Ε͍͠… • ౦ژϦʔδϣϯͰAmazonConnectΛϦϦʔεͯ͠ཉ͍͠ɻϦϦʔε͞Ε͍ͯΔϦʔδϣϯ͸ݱ ࡏ4Օॴɻ೔ຊͷ൪߸͸γυχʔϦʔδϣϯͰऔಘՄೳɻ - ઃఆมߋΛՃ͑ͨͱ͖ʹɺ൓ө·ͰͷλΠϜϥά͕͋ΔʢAWS Connectݻ༗ʁʣɻ - ແྉར༻࿮͕͋Δ͚Ͳ࢖͑ͳ͍ʢಉ͡Ϧʔδϣϯ಺ͷి࿩൪߸ͱͷൃண৴͕ର৅ʣɻ • ϘΠεϝʔϧʢཹक൪ి࿩ʣ͕ཉ͍͠ࢠʢ*AmazonConnectʹ࿥Իػೳ͸͋Γ·͢ʣ

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•Amazon Connect + TwilioͰձࣾͷి࿩൪߸ͱࣗಈԠ౴γ εςϜΛ࡞Γ·ͨ͠ɻ •ػೳʹ͍ͭͯ௥Ճ༧ఆ͋Γʢి࿩൪߸͔Βސ٬৘ใݕࡧʣ •ίʔϧόοΫઐ༻ͷձࣾి࿩൪߸Λۙ೔ެ։? ·ͱΊ

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