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Amazon Connect + Twilioで会社の電話番号を作ろう
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kayosato
September 24, 2018
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Amazon Connect + Twilioで会社の電話番号を作ろう
kayosato
September 24, 2018
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Transcript
Amazon Connect Ͱձࣾͷి൪߸Λ࡞Ζ͏
ࣗݾհ • ࠤ౻Ղ(Kayo Sato) • Cloud Engineer • ઋࢢࡏॅ 2010/04~
ΠϯλʔωοτϓϩόΠμͷձࣾʹࡏ੶ ɹɹɹɹɹɹΠϯϑϥΤϯδχΞ 2018/05 ~ גࣜձࣾϔϓλΰϯʹࡏ੶
ձࣾ֓ཁ ໊ࣾ גࣜձࣾϔϓλΰϯ IFQUBHPOJOD ද ཱՖ ڌ ੨ݝࡾࢢɺٶݝઋࢢ ۀ ݄̓
ࣄۀ Ϋϥυಋೖʹؔ͢ΔίϯαϧςΟϯά Ϋϥυͷߏஙอकӡ༻ ΫϥυͷΤϯδχΞ͚ڭҭ ࢿ֨ "1/ίϯαϧςΟϯάύʔτφʔ Ұൠୈೋछిؾ௨৴ࣄۀऀ ౦ຊࣾͰ།Ұͷ AWSίϯαϧςΟϯάύʔτφʔ
౦Ͱͷ͓٬༷
౦Ͱͷ͓٬༷ Λ͑Δ ౦ͷαʔϏεɺϓϩδΣΫτΛ "84্ͰՔಇ
ϔϓλΰϯͬͯ ਓɾɾɾ3ਓ ࣄॴɾɾɾϦϞʔτϫʔΫ ͓٬༷͔Βͷి࿈བྷɾɾɾ ɹɹɹɹɹɹݸਓͷܞଳ൪߸
ిͩͱ͍߹Θͤ༰Λڞ༗Ͱ͖ͳ͍͔Β ຊද൪߸࡞Γͨ͘ͳ͍… Ͱɺ࣮ࡍʹి͋ͬͨΓ͢Δ… ͙ͦͯ͢͠ʹग़Εͳ͍߹͋Δ…
ਓ͕૿͑ͨ͠ ిͷ૭ޱҰຊԽͰ͖Δͱ͍͍ͳ ͦͯ͠ɺిίʔϧόοΫઐ༻ͷํ͕͍͍ʂ ༻݅ΛԻͯ͠ TMBDLྲྀ͢ 4MBDLͰ ͍߹Θͤ༰Λڞ༗ʂ
Ϋϥυ্ʹίʔϧηϯλʔΛߏஙͰ͖ΔαʔϏε •ి൪߸ΛऔಘՄೳ •ΠϯόϯυίʔϧͷࣗಈԠઃఆՄೳ •Իػೳ͋Δ •Lambda functionͷ࣮ߦՄೳɹ…etc Amazon Connect
ߏ Amazon Connect ి൪߸ ;;;;r;;;; Ξφϯε ંΓฦ͠ి൪߸ೖྗ ༻݅ड ̐൪߸ΛTMBDL௨ 5XJMJP
ࣗಈ ɹసૹ MBNCEB࣮ؔߦ ి൪߸ͷड͚͠ ి൪߸ 99999999 ిΛ͔͚Δ ൪߸Λೖྗ w Ξφϯε༰YNM w Իσʔλ63-औಘ QIQ UXJMJP͔ΒΞφϯεྲྀΕΔ ൃ৴ऀ͕ݴͷ͢ ண৴ Ξφϯε औಘ Իσʔ λ63-औಘ Իσʔλ63-ͷ௨ Ի࣌ؒd EC2 Amazon CloudWatch Γ͍ͨࣄɿ ંΓฦ͠ͷి൪߸ͷऔಘɺ͓߹ͤ༰ͷԻɺͦΕΒΛ௨
͋ΕʁͳΜͰTwilioೖͬͯΔͷʁʁ Amazon ConnectʹϘΠεϝʔϧػೳ͕ͳ͍ʂ twilioͰϘΠεϝʔϧ͕Մೳɻ ҰຊԽ͠ͳ͔ͬͨͷ… ɾडిϑϩʔͷఆٛํ๏͕Amazon Connect͍͞͠ɺtwilioͩͱϓϩάϥϜΛॻ͔ ɹͳ͍ͱ͍͚ͳ͍ ɾ LambdaΛ͑Δͷࣗ༝͕ߴ͘ɺσʔλͷૢ࡞ੑ͕ॊೈ
ɹɹ(Twilioಉ༷ͷαʔϏε͕͋Δ͕beta൛Ͱ͑Δݴޠ͕ݶఆ) ʢAmazon ConnectʹԻػೳ͚ͩ͡Όͳ͘ ɹɹɹɹɹɹɹɹɹɹɹɹɹɹϘΠεϝʔϧػೳ͋ͬͨΒૉఢͳͷʹ…ʣ
Sample
Amazon Connect + Twilio Ͱձࣾͷి൪߸Λ࡞ Ζ͏
σϞ
Amazon ConnectΛͬͯΈͯͷײ Α͔ͬͨ • ి൪߸ͷऔಘ͔Βೖిͷϑϩʔͷઃఆ͕؆୯ɻ ɹϑϩʔͷαϯϓϧ͕͋ΔͷͰߏஙͷࢀߟʹͳΔɻ • LambdaΛ͑ΔͷͰγεςϜͷࣗ༝͕ߴ͍ɻ ͪΐͬͱ·ͬͨࣄ •
ςετ࣌ʹ؆୯ͳLambda࣮ؔߦͤͨ͞Βॲཧޭ͍ͯ͠ΔͣͳͷʹɺConnectͰΤ ϥʔͱஅ͞Ε͍ͯͨɻ ɹ-> LambdaؔͷreturnʹԿ͔͠Β͞ͳ͍ͱɺAmazon ConnectͰΤϥʔʹͳΔɻ ͜͏ͩͱ͏Ε͍͠… • ౦ژϦʔδϣϯͰAmazonConnectΛϦϦʔεͯ͠ཉ͍͠ɻϦϦʔε͞Ε͍ͯΔϦʔδϣϯݱ ࡏ4Օॴɻຊͷ൪߸γυχʔϦʔδϣϯͰऔಘՄೳɻ - ઃఆมߋΛՃ͑ͨͱ͖ʹɺө·ͰͷλΠϜϥά͕͋ΔʢAWS Connectݻ༗ʁʣɻ - ແྉར༻͕͋Δ͚Ͳ͑ͳ͍ʢಉ͡Ϧʔδϣϯͷి൪߸ͱͷൃண৴͕ରʣɻ • ϘΠεϝʔϧʢཹक൪ిʣ͕ཉ͍͠ࢠʢ*AmazonConnectʹԻػೳ͋Γ·͢ʣ
•Amazon Connect + TwilioͰձࣾͷి൪߸ͱࣗಈԠγ εςϜΛ࡞Γ·ͨ͠ɻ •ػೳʹ͍ͭͯՃ༧ఆ͋Γʢి൪߸͔Βސ٬ใݕࡧʣ •ίʔϧόοΫઐ༻ͷձࣾి൪߸Λۙެ։? ·ͱΊ
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