Amazon Connect + Twilioで会社の電話番号を作ろう

Transcript

1. Amazon Connect
   Ͱձࣾͷి࿩൪߸Λ࡞Ζ͏
   

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2. ࣗݾ঺հ
   • ࠤ౻Ղ୅(Kayo Sato)
   • Cloud Engineer
   • ઋ୆ࢢࡏॅ
   2010/04~ ΠϯλʔωοτϓϩόΠμͷձࣾʹࡏ੶
   ɹɹɹɹɹɹΠϯϑϥΤϯδχΞ
   2018/05 ~ גࣜձࣾϔϓλΰϯʹࡏ੶
   

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3. ձࣾ֓ཁ
   ໊ࣾ גࣜձࣾϔϓλΰϯ IFQUBHPOJOD
   
   ୅ද ཱՖ୓໵
   ڌ఺ ੨৿ݝࡾ୔ࢢɺٶ৓ݝઋ୆ࢢ
   ૑ۀ ೥݄̓
   ࣄۀ
   Ϋϥ΢υಋೖʹؔ͢ΔίϯαϧςΟϯά
   Ϋϥ΢υͷߏஙอकӡ༻
   Ϋϥ΢υͷΤϯδχΞ޲͚ڭҭ
   ࢿ֨
   "1/ίϯαϧςΟϯάύʔτφʔ
   Ұൠୈೋछిؾ௨৴ࣄۀऀ
   ౦๺ຊࣾͰ͸།Ұͷ
   AWSίϯαϧςΟϯάύʔτφʔ
   

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4. ౦๺Ͱͷ͓٬༷
   

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5. ౦๺Ͱͷ͓٬༷
   Λ௒͑Δ
   ౦๺ͷαʔϏεɺϓϩδΣΫτΛ
   "84্ͰՔಇ
   

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6. ϔϓλΰϯͬͯ
   ਓ਺ɾɾɾ3ਓ
   ࢓ࣄ৔ॴɾɾɾϦϞʔτϫʔΫ
   ͓٬༷͔Βͷి࿩࿈བྷɾɾɾ
   ɹɹɹɹɹɹݸਓͷܞଳ൪߸΁
   

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7. ి࿩ͩͱ໰͍߹Θͤ಺༰Λڞ༗Ͱ͖ͳ͍͔Β
   ຊ౰͸୅ද൪߸͸࡞Γͨ͘ͳ͍…
   Ͱ΋ɺ࣮ࡍʹి࿩͸͋ͬͨΓ͢Δ…
   ͙ͦͯ͢͠ʹग़Εͳ͍৔߹΋͋Δ…
   

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8. ਓ਺͕૿͑ͨ͠
   ి࿩ͷ૭ޱ͸ҰຊԽͰ͖Δͱ͍͍ͳ
   ͦͯ͠ɺి࿩͸ίʔϧόοΫઐ༻ͷํ͕͍͍ʂ
   ༻݅Λ࿥Իͯ͠
   TMBDL΁ྲྀ͢
   4MBDLͰ
   ໰͍߹Θͤ಺༰Λڞ༗ʂ
   

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9. Ϋϥ΢υ্ʹίʔϧηϯλʔΛߏஙͰ͖ΔαʔϏε
   •ి࿩൪߸ΛऔಘՄೳ
   •Πϯό΢ϯυίʔϧ΁ͷࣗಈԠ౴ઃఆՄೳ
   •࿥Իػೳ΋͋Δ
   •Lambda functionͷ࣮ߦ΋Մೳɹ…etc
   Amazon Connect
   

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10. ߏ੒
    Amazon
    Connect
    ి࿩൪߸
    ;;;;r;;;;
    Ξφ΢ϯε
    ંΓฦ͠ి࿩൪߸ೖྗ
    ༻݅ड෇
    ̐൪߸ΛTMBDL΁௨஌
    5XJMJP
    ࣗಈ
    ɹసૹ
    MBNCEBؔ਺࣮ߦ
    ి࿩൪߸ͷड͚౉͠
    ి࿩൪߸
    99999999
    ి࿩Λ͔͚Δ
    ൪߸Λೖྗ
    w Ξφ΢ϯε಺༰YNM
    w ࿥Իσʔλ63-औಘ
    QIQ
    UXJMJP͔ΒΞφ΢ϯεྲྀΕΔ
    ൃ৴ऀ͕఻ݴͷ࢒͢
    ண৴
    Ξφ΢ϯε
    औಘ
    ࿥Իσʔ
    λ63-औಘ
    ࿥Իσʔλ63-ͷ௨஌
    ࿥Ի࣌ؒd෼
    EC2
    Amazon
    CloudWatch
    ΍Γ͍ͨࣄɿ
    ંΓฦ͠ͷి࿩൪߸ͷऔಘɺ͓໰߹ͤ಺༰ͷ࿥ԻɺͦΕΒΛ௨஌
    

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11. ͋ΕʁͳΜͰTwilioೖͬͯΔͷʁʁ
    Amazon Connectʹ͸ϘΠεϝʔϧػೳ͕ͳ͍ʂ
    twilioͰ͸ϘΠεϝʔϧ͕Մೳɻ
    ҰຊԽ͠ͳ͔ͬͨͷ͸…
    ɾडిϑϩʔͷఆٛํ๏͕Amazon Connect͸΍͍͞͠ɺtwilioͩͱϓϩάϥϜΛॻ͔
    ɹͳ͍ͱ͍͚ͳ͍
    ɾ LambdaΛ࢖͑Δͷ͸ࣗ༝౓͕ߴ͘ɺσʔλͷૢ࡞ੑ͕ॊೈ
    ɹɹ(Twilio΋ಉ༷ͷαʔϏε͕͋Δ͕beta൛Ͱ࢖͑Δݴޠ͕ݶఆ)
    ʢAmazon Connectʹ࿥Իػೳ͚ͩ͡Όͳ͘
    ɹɹɹɹɹɹɹɹɹɹɹɹɹɹϘΠεϝʔϧػೳ΋͋ͬͨΒૉఢͳͷʹ…ʣ
    

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12. Sample
    

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13. Amazon Connect
    + Twilio
    Ͱձࣾͷి࿩൪߸Λ࡞
    Ζ͏
    

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14. σϞ
    

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15. Amazon ConnectΛ࢖ͬͯΈͯͷײ૝
    Α͔ͬͨ఺
    • ి࿩൪߸ͷऔಘ͔Βೖిͷϑϩʔͷઃఆ͕؆୯ɻ
    ɹϑϩʔͷαϯϓϧ͕͋ΔͷͰߏஙͷࢀߟʹͳΔɻ
    • LambdaΛ࢖͑ΔͷͰγεςϜͷࣗ༝౓͕ߴ͍ɻ
    ͪΐͬͱ͸·ͬͨࣄ
    • ςετ࣌ʹ؆୯ͳLambdaؔ਺࣮ߦͤͨ͞Βॲཧ͸੒ޭ͍ͯ͠Δ͸ͣͳͷʹɺConnectͰ͸Τ
    ϥʔͱ൑அ͞Ε͍ͯͨɻ
    ɹ-> Lambdaؔ਺ͷreturnʹԿ͔͠Β౉͞ͳ͍ͱɺAmazon ConnectͰ͸ΤϥʔʹͳΔɻ
    ͜͏ͩͱ͏Ε͍͠…
    • ౦ژϦʔδϣϯͰAmazonConnectΛϦϦʔεͯ͠ཉ͍͠ɻϦϦʔε͞Ε͍ͯΔϦʔδϣϯ͸ݱ
    ࡏ4Օॴɻ೔ຊͷ൪߸͸γυχʔϦʔδϣϯͰऔಘՄೳɻ
    - ઃఆมߋΛՃ͑ͨͱ͖ʹɺ൓ө·ͰͷλΠϜϥά͕͋ΔʢAWS Connectݻ༗ʁʣɻ
    - ແྉར༻࿮͕͋Δ͚Ͳ࢖͑ͳ͍ʢಉ͡Ϧʔδϣϯ಺ͷి࿩൪߸ͱͷൃண৴͕ର৅ʣɻ
    • ϘΠεϝʔϧʢཹक൪ి࿩ʣ͕ཉ͍͠ࢠʢ*AmazonConnectʹ࿥Իػೳ͸͋Γ·͢ʣ
    

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16. •Amazon Connect + TwilioͰձࣾͷి࿩൪߸ͱࣗಈԠ౴γ
    εςϜΛ࡞Γ·ͨ͠ɻ
    •ػೳʹ͍ͭͯ௥Ճ༧ఆ͋Γʢి࿩൪߸͔Βސ٬৘ใݕࡧʣ
    •ίʔϧόοΫઐ༻ͷձࣾి࿩൪߸Λۙ೔ެ։?
    ·ͱΊ
    

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