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The Joy of Good Work

Máximo Mussini
December 01, 2020
120

The Joy of Good Work

A presentation I gave at CipherHealth in 2018, about fulfillment in the workspace, and how to foster collaborative environments where a team can contribute its very best, while feeling safe, happy, and motivated.

Máximo Mussini

December 01, 2020
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Transcript

  1. THE JOY OF GOOD WORK
    TEAM & CULTURE

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  2. THE JOY OF GOOD WORK
    JOY IN WORK IMPACTS UPON
    ▸ Engagement
    ▸ Satisfaction
    ▸ Experience
    ▸ Quality of Work
    ▸ Organizational Performance

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  3. THE JOY OF GOOD WORK
    JOY IN WORK
    ▸ The sense of fulfillment that results from
    meaningful work
    ▸ Allows each one of us to contribute our best
    to the team
    ▸ Fostered by a work culture that enables and
    inspires us to participate and take the
    company’s vision even further

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  4. THE JOY OF GOOD WORK
    BY CULTURE I MEAN
    ▸ Our values – those we state with words and those we
    exhibit through our actions
    ▸ Our mission & vision – the goal we’re driving toward and
    the force behind that goal
    ▸ Our hiring, firing, and reward criteria – the reasons we
    bring people onto the team, the reasons we let them go,
    and the reasons we reward them

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  5. EXERCISE
    Think of a time you routinely
    experienced joy in work, write it down

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  6. THE JOY OF GOOD WORK
    BURNOUT
    ▸ Mental exhaustion and lack of emotional strength
    ▸ Cynicism and withdrawal
    ▸ Lack of a sense of personal effectiveness
    ▸ Associated with increased errors

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  7. THE JOY OF GOOD WORK
    BURNOUT - ACCELERATED WHEN
    ▸ Time, energy, and goodwill are gone to waste
    ▸ Effort is not publicly recognized
    ▸ Incivility or disrespectful behavior is tolerated

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  8. EXERCISE
    Think of a time you were
    frustrated at work, write it down

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  9. THE JOY OF GOOD WORK
    THE BIG FOUR NEEDS
    1. Psychological Safety
    2. Meaning & Purpose
    3. Choice & Optimism
    4. Friendship & Teamwork

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  10. THE JOY OF GOOD WORK
    1. PSYCHOLOGICAL SAFETY
    ▸ Feeling secure and capable of change
    ▸ Free to focus on team goals rather than self-protection
    ▸ Confidence that others will respond positively to
    questions, concerns, feedback, admitting a mistake,
    and ideas

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  11. THE JOY OF GOOD WORK
    2. MEANING & PURPOSE
    ▸ The foundation of well-being, happiness, and ongoing
    success
    ▸ Feeling our work matters and is aligned with our
    personal values
    ▸ Able to see the impact of our work and find meaning
    in what we do
    ▸ We are at our best when motivated

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  12. THE JOY OF GOOD WORK
    3. CHOICE & OPTIMISM
    ▸ The sense that our future can improve if we just understand
    our needs better and create a plan for ourselves.
    ▸ Thinking about our goals makes it easier to go after them
    ▸ Achieving our goals and self-improvement help us to
    remain driven
    ▸ Turn your opinions into actions
    ▸ Keep your eyes open, seize the opportunities around you

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  13. THE JOY OF GOOD WORK
    4. FRIENDSHIP & TEAMWORK
    ▸ Meaningful relationships make work more enjoyable
    ▸ You are not alone, reach out when you need to
    ▸ Assume others have the best intention
    ▸ Offer to help your teammates

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  14. ALONE WE CAN DO SO LITTLE
    TOGETHER WE CAN DO SO MUCH
    Helen Keller
    THE JOY OF GOOD WORK

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  15. THE JOY OF GOOD WORK
    AN AWESOME ENVIRONMENT IS
    ▸ Encouraging people to ask for help
    ▸ Allowing people to take risks, mistakes are not held
    against
    ▸ Enabling team members to bring up problems, concerns,
    and tough issues
    ▸ Addressing disrespectful behavior rapidly and
    consistently – no matter who

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  16. THE JOY OF GOOD WORK
    BEING KIND
    ▸ Is compatible with being candid
    ▸ Increases the impact you have, it scales better
    ▸ Makes it easier for people to reach out for help
    ▸ Mistakes will be made, no finger-pointing
    ▸ Bring the best out of your teammates, be encouraging

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  17. THE JOY OF GOOD WORK
    NOT THE SAME AS “BE NICE”
    ▸ It’s not about superficial praise
    ▸ It does not mean dulling your opinions
    ▸ It should not diminish the passion with which you present
    them

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  18. REVIEWS

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  19. THE JOY OF GOOD WORK
    REVIEWS
    ▸ Allow us to learn from each other and grow
    ▸ Critique is an opportunity for dialogue
    ▸ Take the time to help your teammates

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  20. THE JOY OF GOOD WORK
    REVIEWS
    ▸ When in doubt, ask
    ▸ Don’t be shallow, take the time to review
    ▸ Big disagreements are better solved on Slack
    ▸ Never take it personal, we share the same goal
    ▸ Reviewing takes effort, respect everyone's time

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  21. THE JOY OF GOOD WORK
    TRUST ENABLES KINDNESS
    ▸ When we trust each other:
    ▸ As a reviewer, you don’t have to speak strongly to know
    your message will be heard
    ▸ As a pull request author, every comment is worthy of
    investigation and review

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  22. PULL REQUESTS

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  23. THE JOY OF GOOD WORK
    PULL REQUESTS
    ▸ Are the history of the project
    ▸ Serve as the documentation of the work being done
    ▸ Primary mean to communicate our work to the team
    ▸ Also an excellent mean to learn, teach, and improve

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  24. THE JOY OF GOOD WORK
    PULL REQUESTS
    ▸ An empty description wastes everyone’s time
    ▸ Use the template, Luke
    ▸ Don’t make your teammates do the work, help them
    understand why, what, and how.
    ▸ Ask yourself, I visited this pull request next year,
    would I be able to understand why I did it?
    ▸ Describe the root cause, and why it’s fixed

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  25. THE JOY OF GOOD WORK
    PULL REQUESTS
    ▸ Don’t cut corners, go the extra mile
    ▸ Quality is vital, a good pull request serves as a hub for:
    ▸ Communication
    ▸ Documentation
    ▸ Knowledge Exchange
    ▸ History Tracking

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  26. TEAM EXERCISE

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  27. THE JOY OF GOOD WORK
    TEAM EXERCISE
    ▸ Remember that thing you wrote about enjoying work?
    ▸ Use a few words to share it with a teammate sitting nearby
    ▸ Find the root cause, why was it joyful?
    ▸ As a team, let’s pull together a summary of stories

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  28. THE JOY OF GOOD WORK
    TEAM EXERCISE
    ▸ Remember that thing you wrote about being frustrated?
    ▸ Use a few words to share it with a teammate sitting nearby
    ▸ Find the root cause, why was it frustrating?
    ▸ As a team, let’s pull together some stories
    (no finger-pointing or naming names)
    ▸ Find possible solutions

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  29. DEALING WITH STRESS

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  30. SUCCEED. FAIL. ASK FOR HELP. GET ENCOURAGEMENT. REDESIGN. BE
    HUMBLED. TOY WITH NEW CONCEPTS. ENJOY WHAT YOU DO AND BE GENTLE
    WITH YOURSELF.
    GENTLENESS AND KINDNESS ARE STRENGTHS!
    TAKE PRIDE IN SHOWING THEM.
    THE JOY OF GOOD WORK
    Code & Coffee Manifesto

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