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サポートを求めてAppleに電話するまでの道のり
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kameike
September 01, 2018
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サポートを求めてAppleに電話するまでの道のり
kameike
September 01, 2018
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Transcript
αϙʔτΛٻΊͯ"QQMFʹ ిΛ͢Δ·ͰͷಓͷΓ QJYJWJOD !LBNFJLF
!LBNFJLF wϐΫγϒגࣜձࣾͰಇ͍͍ͯ·͢ wԬग़ɺڈͷ݄͙Β͍͔Β౦ژͰಇ͍͍ͯ·͢
ຊ
d
ϦϦʔε ༧ఆ
લ͙Β͍ʹ৹ࠪ௨աࡁΈ
ϓϨεϦϦʔεͷ࣌ؒલʹ ετΞʹग़ͦ͏ʂ
ެ։ޙ࣌ؒܦͬͯ ແࣄετΞͰݟ͑ΔΑ͏ʹͳͬͨ
ফඅܕ՝ۚΞΠςϜ͕ ͳ͔ͳ͔ө͞Εͳ͍
ཧ ݱ࣮
ཧ
ͬͯΔʂ
ফඅܕ՝ۚΞΠςϜ ΞϓϦຊମͱө͕ผʂ
લྫͩͱ՝ۚΞΠςϜͷө ͙࣌ؒΒ͍͔͔ͬͨΒ͍͠ʜ ؾʹͱ͏☺
࣌ؒܦա͙Β͍͔ΒෆԺͳۭؾ͕
͕Γ͚Εͳ͍
͍߹ΘͤΑ͏ʂ
ϝʔϧӦۀ͙Β͍͔͔ΔΑ
໌ϦϦʔε༧ఆͩ͠ʜ
".+45
❗
ւ؛ӦۀதͰʜ
μϝݩͰి͔͚ͯΈΔ͔ʜ
͔͚Δͧʂ
ձࣾͷి
Ϙλϯ͕͍ͬͺ͍͋Δʜ
֎ઢ͔͚Εͨʂ
͜ͷ൪߸ ͓ܨ͗Ͱ͖·ͤΜ
͚ɺܞଳʜ
ʮࠃࡍిʹରԠ͍ͯ͠·ͤΜʯ
ܞଳͷTJNͷαΠτʹߦ͖ ࠃࡍిϓϥϯΛΦϯʂ
ਃ͠ࠐΈ͋Γ͕ͱ͏͍͟͝·͢ʂ ։௨ʹӦۀ ͔͔Γ·͢ʂ
ࠃࡍిΛதܧͯ͘͠ΕΔճઢ ͍Ζ͍Ζ͋ΔΒ͍͠
ɾ,%%*ʮʯ ɾ/55$PNNVOJDBUJPOTʮʯ ɾιϑτόϯΫςϨίϜʮʯ
ిͷԻ
ʮ͡Ί·͓ͯ͠ి͋Γ͕ͱ͏͍͟͝·͢ʜʯ
⁉
ॳճͷΈඞཁ ॅॴ৭ʑฉ͔ΕΔɻ
ʮٻॻޙ༣ૹ͠·͢ʙʯ
ʮͦΕͰ͓ܨ͗͠·͢Ͷʙʙʯ
ిͷԻ
)FMMP
͔͜͜ΒӳޠͰ͢
ετΞͰ՝ۚΞΠςϜ͕ө͞Ε·ͤΜ ॿ͚ͯ
͔ͬͪ͜Βͩͱݟ͍͑ͯΔͬΆ͍Αɺ͋ΔΑ
͏ʔΜຊ͔Βͩͱݟ͑ͳ͍Μ͚ͩͲ
ຊޠετΞͰݟͯ ஈ͕ग़͍ͯΔ͔ݟͯ΄͍͠ͷ͚ͩͲ
ຊޠΑ͘ΘΒ͔ͳ͍͚Ͳ͋ΔΑ͏ʹݟ͑ΔΑ
ຊʹʁ͔ͬͪ͜Βݟ͑ͯͳ͍Αʁ Ձ֨ଳͷͱ͜Ζͱ͔ରԠ͍ͯ͠Δ͔ݟΕΔʁ ࠓͷॴΞΠςϜͷϦετ͕Ͱͳ͍Μͩʜ DPQZSJHIUͷԼͱ͔ݟͯΈͯ
ετΞ͕ຊޠͩ͠Α͘Θ͔Βͳ͍ʜ
͔֬ʹͦ͠͏ʜ
ϝʔϧαϙʔτʹ͠Α͏ʂ ͪΐͬͱঢ়ΛϏσΦʹͯ͠ૹͬͯ
ৄ͍͠ਓʹ·Θ͢Α ໌தʹฦ৴͢ΔΑ͏ʹݴ͓͔ͬͯ͘Β
0,
ʢϓϨεϦϦʔεؒʹ߹Θͳ͍ͳʜʣ
(PPE&WFOJOH
(PPE/*()5
".+45
X
2VJDL5JNFͰঢ়Λըͯ͠ૹΓ·ͨ͠
৺ͯͨ͠ίϛϡχέʔγϣϯʹ͍ͭͯ Ի్࣭ΕԆ΄ͱΜͲͳ͘ؾʹͳΒͳ͔ͬͨ ձͪΌΜͱ୯ޠϕʔεͰͤҙਤΛټΜͰ͘ΕΔ
ޙஊ
ϓϨεϦϦʔεΛΒͤͯΒ͍ ࢝ॻΛॻ͍ͨΓ ίʔυϕʔεͰո͍͠Λݟ͚ͭ ಛٸ৹ࠪதΛਐΊΔத
ফඅܕ՝ۚΞΠςϜ өϥά࣌ؒ
✉
ແࣄग़ͨΑʂ࣌ؒҎ্͔͔Δͱࢥͬͯͳ͔ͬͨ
ө͞ΕͯΑ͔ͬͨͶʙʂ
·ͱΊ ফඅܕ՝ۚΞΠςϜɺөʹ͔͔࣌ؒΔ͜ͱ͕͋Δ ࠃࡍిΛͭͳ͙ࡍʹ͍Ζ͍Ζͱน͕͋Δ ίϛϡχέʔγϣϯͳΜͱ͔ͳΔʂବݩʂ ిΛ͢Δͱϝʔϧαϙʔτͷ͕࣌ؒॖͰ͖Δ
ɿͦͷޙ͍ͬͺ͍ٳΈ·ͨ͠