Navigating Team Friction

245cee81a9c424266e5e401d844ea881?s=47 Lara Hogan
April 03, 2018
9.2k

Navigating Team Friction

Resources and links: http://larahogan.me/team-friction/

Friction is a common, and necessary, part of team growth—but when left unchecked, team friction is unhealthy for you, your coworkers, your company, and ultimately your end users.

In this presentation, I draw on my experiences at organizations large and small to illuminate the sources of team tension, how you can better understand and manage unexpected teammate reactions, and the best ways to give actionable feedback without escalating drama. Your coworkers, your organization, your users, and you will reap the benefits.

245cee81a9c424266e5e401d844ea881?s=128

Lara Hogan

April 03, 2018
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Transcript

  1. L A R A H O G A N

  2. None
  3. None
  4. FORMING STORMING NORMING PERFORMING

  5. STORMING NORMING

  6. Brains 1 2 3 Feedback Team Processes

  7. B R A I N S

  8. None
  9. None
  10. Don’t worry, I got this!

  11. Core Needs 6

  12. Belonging 1

  13. Improvement/Progress 2

  14. Choice 3

  15. Equality/Fairness 4

  16. Predictability 5

  17. Significance 6

  18. B I C E P S

  19. None
  20. Desk Moves

  21. understood valued

  22. FORMING STORMING NORMING Feedback Core Needs

  23. F E E D B A C K

  24. equation

  25. observation

  26. impact +

  27. question or request + +

  28. question or + +

  29. impact open question + + observation

  30. medium

  31. FORMING STORMING NORMING Team Processes PERFORMING

  32. T E A M P R O C E S

    S E S
  33. None
  34. charters docs

  35. Eng Manager drives “who” Product Manager drives “what” Tech Lead

    drives “how” EM ∩ EL ∩ PM: drive “why” ∩
  36. Product Manager drives “what” Tech Lead drives “how” Product Manager

    + Tech Lead scope and estimate project work
  37. #WOCinTech Chat

  38. FORMING STORMING NORMING PERFORMING Team Processes Feedback Core Needs

  39. None