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Sola Final Presentation

Madison Learner
February 18, 2023
160

Sola Final Presentation

Madison Learner

February 18, 2023
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Transcript

  1. Table of Contents 01 Team Introduction
 02-03 Introduce Personas
 04-11

    Research
 12 Strategy
 13-16 Design Critera
 17-19 Introduce App
 20-28 Surface Designs
 29 Walkthrough Video
 30 Landing Page
 31 Marketing Video 32 Key Points 33 Hero Image
 34 Index
  2. 01 Maddie Learner Jeffrey Kinderdine Graphic Designer & Illustrator From

    all over US
 Age 23 UX/UI Designer From Cincinnati, Ohio
 Age 22
  3. Anxious Annie 24 Non Binary 27 Male 30 Female In

    Denial Diana Distraught David 02
  4. 03

  5. 04 Intimate partner violence alone affects more than 12 million

    people every year . fact : Domestic Violence Statistics. The Hotline. (2022, September 6). Retrieved September 20, 2022, from https://www.thehotline.org/stakeholders/domestic-violence-statistics/
  6. 05 80% Of Americans have experienced emotional abuse fact :

    Beheshti, Naz. “Toxic Influence: An Average of 80% of Americans Have Experienced Emotional Abuse.” Forbes, Forbes Magazine, 15 May 2020, https://www.forbes.com/sites/nazbeheshti/2020/05/15/an-average-of-80-of-americans-have-experienced-emotional-abuse/?sh=2f8b456e7b49.
  7. 07 1 in 2 Responders had experienced a verbally or

    physically abusive relationship 1 in 3 Responders had experienced a toxic relationship
  8. 08 95% of Responders stated the relationship altered how they

    approach potential future partners 70% of Responders stated they did not seek help because they were fearful of their partners reaction
  9. 09 “You're worth a lot more than how they make

    you feel” “If it's that bad you should just cut it off” “If they are giving you red flags at the very start, get out” “Lean on your friends for support”
  10. 10 What Problem Space Why People do not know where

    to seek help in an abusive relationship and do not trust the police to help On average, 1 in 3 women and 1 in 4 men will experience rape, physical violence, and / or stalking by an intimate partner
  11. 11 Competitive Analysis No Contact Rule Q 3 No abuse

    related conten# 3 Poorly designed UG 3 Not enough feature& 3 No interactive elements Breakup Boss Q 3 Poorly designed UG 3 No abuse related conten# 3 App bug& 3 No customer support Mend Q 3 No abuse related conten# 3 Expensive program& 3 Subscription based
  12. 13 Our Design Criteria Must Have R Support people who

    are strugglingA R Provide potential options to those being abusedA R A way to help people gain their confidence and independence backA R A discreet and easily concealed interface. Should Have Could Have Will Not Have R Help users document their experienceA R Provide victims with therapy options and resourcesA R Connect victims to other victims in the form of support groups. R Incident documentatioˆ R Emergency SOS Chat line R Case sharing features to trusted contactsA R Daily affirmation R Mood Tracker to track your personal progressA R To do list planner to plan your days and help with anxiety & stress. R The solution to every persons specific caseA R A social media style or feelA R Profile pictures and names¬ R A flashy or easily noticeable interfaceA R Messaging system
  13. 14 Our Design Criteria Should Have Must Have c Support

    people who are strugglingR c Provide potential options to those being abusedR c A way to help people gain their confidence and independence backR c A discreet and easily concealed interface. c Help users document their experienceR c Provide victims with therapy options and resourcesR c Connect victims to other victims in the form of support groups. Could Have Will Not Have c Incident documentatioˆ c Emergency SOS Chat line c Case sharing features to trusted contactsR c Daily affirmation c Mood Tracker to track your personal progressR c To do list planner to plan your days and help with anxiety & stress. c The solution to every persons specific caseR c A social media style or feelR c Profile pictures and names¬ c A flashy or easily noticeable interfaceR c Messaging system
  14. 15 Our Design Criteria Could Have Must Have Should Have

    s Support people who are strugglingb s Provide potential options to those being abusedb s A way to help people gain their confidence and independence backb s A discreet and easily concealed interface. s Help users document their experienceb s Provide victims with therapy options and resourcesb s Connect victims to other victims in the form of support groups. s Incident documentatio} s Emergency SOS Chat line„ s Case sharing features to trusted contactsb s Daily affirmation„ s Mood Tracker to track your personal progressb s To do list planner to plan your days and help with anxiety & stress. Will Not Have s The solution to every persons specific caseb s A social media style or feelb s Profile pictures and names¬ s A flashy or easily noticeable interfaceb s Messaging system
  15. 16 Our Design Criteria Will Not Have Must Have Should

    Have Could Have „ Support people who are strugglings „ Provide potential options to those being abuseds „ A way to help people gain their confidence and independence backs „ A discreet and easily concealed interface. „ Help users document their experiences „ Provide victims with therapy options and resourcess „ Connect victims to other victims in the form of support groups. „ Incident documentatioˆ „ Emergency SOS Chat line „ Case sharing features to trusted contactss „ Daily affirmation „ Mood Tracker to track your personal progresss „ To do list planner to plan your days and help with anxiety & stress. „ The solution to every persons specific cases „ A social media style or feels „ Profile pictures and names¬ „ A flashy or easily noticeable interfaces „ Messaging system
  16. 19 Sola is an app geared towards helping people who

    are trapped in an abusive relationship, and lack the resources to safely exit the situation. Sola is meant to support surviors of abuse and help them find strength in community and strength within through support groups and daily affirmations. What is Sola?
  17. 20 Login or Sign Up Users have an option of

    logging into their existing account or signing up for the first time.
  18. 21 Login Users who have used the app before can

    log in on the login screen. If a user does not have an account they can sign up at the bottom of the screen.
  19. 22 Sign Up For first time users they can create

    their account using the sign up screen. If a user already has an existing account they can goto the login screen using the bottom at the bottom of the screen.
  20. 23 Profile After first time users sign up they must

    complete their user profile. This information will remain private and will only be used in case of an emergency. “I worry about my safety and having my recorded ” identifying features sets my mind at ease “I worry about my safety and having an to call makes me ” emergency contact feel secure
  21. 24 Home From the homescreen you can access any feature

    on the app. The homescreen has daily information that will encourage users to take advantage of all the apps features. “My life is chaotic, and having all my is a ” information centralized serious destressor “I love opening the app and having to repeat. It ” affirmations helps me stay positive “I constantly into thinking we’re okay. The report tracker reminds me we aren’t” gaslight myself
  22. 25 Resources Sola wants to help educate and empower victims

    by offering ways of seeking help. In Resources users can look up their state laws, find therapists, join a support group, and read about survivors of domestic violence. “Learning about how others have makes me feel it is .” found a way out possible for me “ really
 helped me find a outside of my marriage.” Finding support groups new support
 system “I like to learn about my to how I can build a case.” states laws better understand
  23. 26 My Case In My Case users can access their

    accounts of abuse to help build a case against their abuser. “ really
 helped me find a outside of my marriage.” Finding support groups new support
 system “I plan to , and the tab helps me to keep ” press charges case builder track of the abuse
  24. 27 Journal In Journal users are free to journal whatever

    they want. This feature is for helping users relieve stress and to set goals for themselves. “I can put my feelings down and it at the end of the day.” makes me feel a lot better “I can that 
 helps me keep my life .” make a to do list organized
  25. 28 Disguise Feature We want our users to feel safe.

    When they press the toggle on the top right corner of the screen a mini game apears to disguise the app. If a user ever needs authority assistants they can hold down the “quit” or “SOS” button to call 911. “When my partner walks in I can all the app features.” easily hide “Its and the game is fun too.” easy to hide the app “ knowing I can easily hide the app from my partner .” I feel safe in the touch of a button
  26. 29 Walkthrough Video Here is a short video of the

    full functionality of our app and what it has to offer.
  27. Place your design here You deserve better. You deserve .

    SOLA What is SOLA? Sola is an app geared towards helping people who are trapped in an abusive relationship, and lack the resources to safely exit the sittuation. Sola is your one stop shop to all things relating to domestic violence aand includes things such as tools to document injuries to build a legal case, resources for therapy or therapy alternatives, and a personal journal. Sola is meant to support surviors of abuse and help them find strength in community and strength within through support groups and daily aaffirmations. sola Login In Sign Up 9:42 sola Download About Us FAQ Resources Register 30
  28. 31

  29. 33

  30. Table of Contents 01-08 Research
 09 Lean UX Canvas
 10-12

    3 Personas
 13-15 Journey Map (Current State) 16 Mood Board 17 Style Tile
 18 Card Sorting 19 Information Architecture
 20 User Flow
 21 Lo-fi Wireframes
 22-24 User Testing 
 25 Mid-fi Wireframes
 26-28 User Testing
 29 Walkthrough Video
 30 Script +Storyboard 31 Marketing Video 32 Thumbnails + Roughs
 33 Landing Page 34-36 Journey Map (Future State)
 37 Hero Image
  31. 01 Intimate partner violence alone affects more than 12 million

    people every year. fact : Domestic Violence Statistics. The Hotline. (2022, September 6). Retrieved September 20, 2022, from https://www.thehotline.org/stakeholders/domestic-violence-statistics/
  32. 02 80% Of Americans have experienced emotional abuse fact :

    Beheshti, Naz. “Toxic Influence: An Average of 80% of Americans Have Experienced Emotional Abuse.” Forbes, Forbes Magazine, 15 May 2020, https://www.forbes.com/sites/nazbeheshti/2020/05/15/an-average-of-80-of-americans-have-experienced-emotional-abuse/?sh=2f8b456e7b49.
  33. 04 1 in 2 Responders had experienced a verbally or

    physically abusive relationship 1 in 3 Responders had experienced a toxic relationship
  34. 05 95% of Responders stated the relationship altered how they

    approach potential future partners 70% of Responders stated they did not seek help because they were fearful of their partners reaction
  35. 06 “You're worth a lot more than how they make

    you feel” “If it's that bad you should just cut it off” “If they are giving you red flags at the very start, get out” “Lean on your friends for support”
  36. 07 What Problem Space Why People do not know where

    to seek help in an abusive relationship and do not trust the police to help On average, 1 in 3 women and 1 in 4 men will experience rape, physical violence, and / or stalking by an intimate partner
  37. 08 Competitive Analysis No Contact Rule R 4 No abuse

    related conten$ 4 Poorly designed UH 4 Not enough feature' 4 No interactive elements Breakup Boss R 4 Poorly designed UH 4 No abuse related conten$ 4 App bug' 4 No customer support Mend R 4 No abuse related conten$ 4 Expensive program' 4 Subscription based
  38. 10 About Goals Scenario Personality 9R Protect her own mental

    health and get out of the relationshi6 FR Protect herself physcially when ending the relationshi6 AR Feel confident in her ability to end the relationship once and for all Annie has hit her breaking point after Jack has screamed at her after a particularly stressful workday. As annie grabs her keys, Jack begins to break down crying. Annie needs to be reminded that this is regular occurance and to follow through. 9R Isn’t knowledgable of resources at her disposae FR Has never dealt with this first hann AR Hates feeling trapped and not knowing the best way out Frustrations Bio Age: 24 Annie grew up in a dysfunctional household, and has never really known what stability looks like. Annie has been dating Jack for 3 years now, and although Annie is ready to end the relationship, she feels held hostage by Jacks mental health issues. She constantly worries about him, and in return is treated poorly. She cares deeply, but needs an out. Location: Savannah, Georgia Status: In a toxic relationship Occupation: Bartender Anxious Empathetic Stressed Caring Exhausted “ I j ust can’t see a way out... if there is one” Anxious Annie 24 Non Binary
  39. 11 27 Male Distraught David David was raised by a

    very agressive mother and father, and was often abused. This carried into Davids adult life, and lead him to dismiss his partners abusive tendencies because thats the only love he knew growing up. David has been married to Sarah who has recently developed alcholism, and abuses David when intoxicated. “Is this what love is supposed to feel like?” About Goals Scenario Personality vq Understand that the relationship is unsaft kq Get out of the relationship safelf dq File a restraining order David has to go to the emergency room for a broken wrist after Sarah shoves him into a wall. After his friend asks him what happened to his wrist, he tells the truth, but states that he doesn’t know what to do and that he feels scared of what Sarah may do if he tries to divorcee her. vq Isn’t knowledgable of resources at his disposa¨ kq Fearful of his safetf dq Sarah knows where he works and goes to the gym Frustrations Bio Age: 27 Location: Savannah, Georgia Status: In an abusive relationship Occu pation: Physical therapist Anxious Careful Scared Private Nervous
  40. 12 About Personality (7 Realize they need hel' 37 Get

    out of the relationship safel$ C7 Gain full custody of kids Diana was at home taking care of the kids when she receives a text from her husband. The text messages were her husband threatening to harm her and the kids. This is the last straw for Diana and she decides to pack up the kids things and goto her parents house for help. (7 Isn’t knowledgable of resources at his disposaˆ 37 Fearful of her kids safet$ C7 Does not have a job to support herselw q7 Does not want to let her parents down by getting a divorse Frustrations Age: 30 Location: San Antonio, Texas Status: In an abusive relationship Occupation: Stay at home mom Anxious Scared Private People Pleaser “He loves me & the kids very much. The kids need a father figure” About Goals Scenario Personality Frustrations Bio Diana grew up in a stable home with a mother and father who believe that you marry for life. Once Diana got married, she knew that there was no way out and they would have to be together forever just like her parents. Diana’s husband is very verbally abusive and can get violent after a few drinks. But Diana is determined to make things work out for her parents and her kids. Location: Status: In an abusive relationship Occupation: Anxious Private Stressed 30 Female In Denial Diana
  41. 13 Journey Map
 (Current State) Anxious Annie Activites Feelings &

    Needs Opportunites Routine Phone Touchpoint Routine Phone Touchpoint Searching for Information Weighing new info with routine Routine Phone Touchpoint Daily Routine Daily Routine † In the morning Annie wakes up and checks social media.ƒ † She checks all her favorite social media accounts to see whats new. † Annie heads to work at a local coffee shop and puts her phone on silent † She does not want to get depressing texts from her boyfriends while she is trying to enjoy her day. † On her break she googles if it is right to use mental health against your partner † The results make her think about how unhappy she is in her relationship. † Annie knows what she has to do to get out of her unhappy relationship † She is not sure if she should or if she is overeacting. † After work Annie goes out with a coworker/ friend to get food † She starts to tell her coworker/friend what she has been going through. Her friend makes her feel listened to. † Annie comes home and her boyfriend is playing video games † She sits on the couch and watches tv untill he is done. † Annie gets in a fight with her boyfriend † This is the last straw for Annie and she gets her keys and leaves. † Annie feels very intimdated and sad by all the pretty people and perfect relationships she sees on social media. † Daily affirmations would help users gain the confidence and self love they need when waking up in the morning † A journal within the app that would allow users to journal how they are feeling all day or to schedule what they need to do for the day, giving structure in their life. † Building a support system for people who relate to surviving or leaving a toxic relationship † Annie feels bored and a bit stressed because she has to leave her phone on silent to enjoy herself. † She is starting to feel drained and sade again thinking about the never ending battle between her boyfriend and herself. † Annie is feeling confused and scared to leave her partner. † She is starting to feel happy because it was nice to get her troubles off her chest. † She is still feeling good but a little anxious being around her boyfriend and waiting to see what he will do next. † Annie is feeling confident in her decision and angry with how things ended.
  42. 14 Journey Map
 (Current State) Distraught David Activites Feelings &

    Needs Opportunites Routine Phone Touchpoint Routine Phone Touchpoint Searching for Information Weighing new info with routine Routine Phone Touchpoint Daily Routine Daily Routine Š In the morning David wakes up and checks social media.… Š David makes sure to do all of this before his partner is awake Š David heads striaght to work and doesn’t stop anywhere. He knows his partner will be tracking his location until he gets there‘ Š When he gets to work, he buys himself a coffee and some advil from a vending machine Š While hee is working, David looks up potential places for his partner to seek help. He also bookmarks a few crisis hotline numbers incase his sittuation gets too bad. Š David promises himself that next time something happens, he will remove himself from the sittuation‘ Š Daavid plans to present the AA resources to his partner when they’re in a good mood. Š David shoots his partner a text saying that he will be home after work and asks if they want anythinÑ Š His partner asks for a case of white claws Š David comes home and his partner asks where the white claws are. His partner has already been drinking‘ Š They begin to fight and David’s partner strikes him Š After being struck, David explodes and tells his partner that they’re an alchoholic, and that he is don Š David leaves the house and heads to a friends for the night Š David feels nervous because he knows his partner doesn’t want him on social media Š David could document his wrist inj ury for later use if hee desired. He could also have his location be falsely reported if he needed to go somewhere for a short period of time Š Davids phone could detect his elevated heart rate and ask him if he is okay. It may even give him the option to alert a social worker. Š David could benefit from some affirmations in the change he wants to make in his relationship Š David is feeling very tired because he and his partner got into a fight last night. He also has a sore wrist from being shoved into a wall Š David feels sad knowing his partner is an alchoholic, and even worse knowing that he’s trapped in the sittuation Š David feels confident in his ability to turn things around and to fix the sittuation Š David is feeling anxious about the fact that he will not be coming home with white claws but ready for change Š David’s heart rate is racing and he is feeling scared of what may happen Š David feels relieved to be out of the sittuation, but anxious about having to end things once and for all
  43. 15 In Denial Diana Journey Map
 (Current State) Activites Feelings

    & Needs Opportunites Routine Point Routine Phone Touchpoint Searching for Information Weighing new info with routine Routine Phone Touchpoint Daily Routine Daily Routine  In the morning Diana wakes up early to get the kids ready for school and makes the family breakfas  She makes sure to put on concealer to cover her brusies from last nights argument  While her husband is at work and her kids are at school, Diana cleans the house and does laundr—  Diana starts marinating her husbands favorite chicken, in hopes that will make him be nice to her  Diana goes online and looks at tips for being a better wife and how to keep her husband happ—  Diana starts getting articles about abusive relationships but she brushes them to the side  Diana begins to wonder if maybe her sittuation isn’t good for her, and that maybe divorce is whats best for heà  She reminds herself that you marry for life  Diana heads to school to pick up her kids, one of the teachers pulls her to the sides and tells her that her son had mentioned there was yelling in the house last nigh  Diana says it was a small disagreement and to mind your business  Diana and the kids get home. Diana takes the chicken out of the oven and gets it ready for her husband who will be home soon.  Her husband arrives and is in a bad mood. He tells her that he’s already eaten and wants to go to bed.  Diana feels sad knowing that her kids maay have heard the fight  Building a support system for people who relate to surviving or leaving a toxic relationship  Help parents understand that their children are going through this tooT  Help people realize that they are in a bad sittuation if they don’t realize already.  A space that helps parents help their children cope with an aabusive parent / get them out of the sittuation  Diana desprately wants to make her husband happy and to keep the kids safe  Diana is begining to have intrusive thoughts about her relationship and it’s starting to bother her  Diana is gaslighting herself and giving herself a false sense of security  Diana is angry with her son for telling his teacher about the fight  She is still annoyed with her son, but is excited for her husbands reaction when he sees what she has made  Diana is very upset but eats dinner with her kids regardless.
  44. 17 TYPE Describing Words ICONS COLOR SCHEME BUTTONS Montserrat Bold

    Roboto Regular ˆ Helpfu„ ˆ Easyf ˆ Clea‡ ˆ Communith ˆ Privat€ ˆ Safe Read More Login Sign Up Read More Login Sign Up ˆ Buttons will be completely rounded off into semicircles. #E1C300 #BA00FF #00CCD7 sola
  45. 18 Card Sorting Instructions Thank you for participating in this

    study! Please read these instructions before starting the activites.

 TO DO: Please drag the sticky notes to the term (row) that you feel best correlates. Claire Jude
  46. 20 $ First Diana logins into her account1 $ Next,

    from the home screen she goes to My Case to document the incident that happened today1 $ Then, Diana goes back to the Home screen to goto Resources to educate herself on the laws in her state and what hotline numbers she should call in case of an emergency1 $ Lastely, she navigates back to the Home screen to goto her Planner. In her planner she writes a journal entry, records her overall mood of the day, and sets goals she wants to achieve. Diana’s Steps In Denial Diana’s User Flow
  47. 22 User Test 1 A Little about Caden App Likes

    & Dislikes ` Likes the app logC ` Likes the concep9 ` Dislikes the layout on the resoruce pagR ` Likes the button to switch to a mini game Caden is a student at Savannah College of Art & Design majoring in Sequential Arts. He aspires to be a storyboarder for cartoons or live action shows/movies. Caden
  48. 23 User Test 2 A Little about Erika App Likes

    & Dislikes b Likes the layoutP b Likes the simplicity of the ap@ b Likes that the app is straightforwar7 b Dislikes the shape of some elementR b Disliked the grid structure in some areas Erika is a UX senior from Ontario, Cannada. She spends a lot of time in the gym working out, and is currently in a happy relationship with her boyfriend. Erika Video link https://www.youtube.com/watch?v=_vRx-WmcDh8
  49. 24 User Test 3 A Little about Gracie Video link

    App Likes & Dislikes w Likes the app logb w Likes flow of the apV w Likes the purpose of the app and what resources it provides to those in neeX w Dislikes the togglq w Was confused by Journal vs My Case Gracie is a senior in the UX program at SCAD, and is minoring in graphic design. Gracie is not in a relationship and spends most of her time doing school work or listening to music. Gracie https://www.youtube.com/watch?v=3FAh5TOG1Rs
  50. 26 User Test 1 A Little about Jodi App Likes

    & Dislikes b Likes the apps colorE b Likes the mini game hiding optio` b Likes the placement of the emergency 911 butto` b Thinks there should be a list of therapists added Jodi is a 41 year old mother of three and a full time student in medical school. Jodi is a retired Army veterain who surved in the Afghanistan war as a Flight Medic. Jodi
  51. 27 User Test 2 A Little about Milu App Likes

    & Dislikes Y Likes the app colorE Y Likes the aapp layou@ Y Likes the available functionE Y Dislikes the emergency button placemen@ Y Dislikes the journal section Milu is an industrial design student at SCAD and has a love for furniture design. Milu is not currently in a relationship, but has experience with less than ideal relationships. Milu
  52. 28 User Test 3 App Likes & Dislikes Q Likes

    apps color( Q Likes mini game optioI Q Likes SOS buttoI Q Likes that the SOS button turns into a Quit button for mini gamE Q Dislikes resources layout (too much going on) Caden A Little about Caden Caden is a student at Savannah College of Art & Design majoring in Sequential Arts. He aspires to be a storyboarder for cartoons or live action shows/movies.
  53. 29 Walkthrough Video Here is a short video of the

    full functionality of our app and what it has to offer. Video Link https://www.youtube.com/watch?v=o2ZCRNj_K1M
  54. 33

  55. 34 Journey Map
 (Future State) Anxious Annie Activites Feelings &

    Needs Routine Phone Touchpoint Routine Phone Touchpoint Searching for Information Weighing new info with routine Routine Phone Touchpoint Daily Routine Daily Routine | In the morning Annie wakes up and checks social media.y | She checks all her favorite social media accounts to see whats new. | Annie heads to work at a local coffee shop and puts her phone on silentƒ | She socalizes with her coworkers and customers. | On her break she looks on her sola app to see if there are any new group support meetings coming upƒ | She is excited to see the people she met at the support groups. | Annie knows what she wants in lifeƒ | She starts to think about how much better her life has gotten since she seeked out for help. | After work Annie goes out with a coworker/ friend to get foodƒ | She starts to tell her friends how much better she has gotten since she left her partner. | Annie comes home and is ready to get ready for beÙ | She does her selfcare routine and uses the Sola app to journal how her day was. | Annie is now ready to relax in bedƒ | She reads a book then goes to sleep. | Annie sees a video on how to make pancakes and decides to start her day off by making pancakes. | Annie is glad she puts her phone down so she can enjoy the little moments. | She starts to feel excited but a bit stressed remembering the reason she has to goto support groups. | Annie starts to relax and tries to enjoy the rest of her shift at work. | She is starting to feel happy because it was nice to tell her friends she is getting better for once. | She is still feeling good and accomplished. | Annie is feeling confident in herself and ready for the next day.
  56. 35 Journey Map
 (Future State) Distraught David Activites Feelings &

    Needs Routine Phone Touchpoint Routine Phone Touchpoint Searching for Information Weighing new info with routine Routine Phone Touchpoint Daily Routine Daily Routine ~ In the morning David wakes up and checks social media.y ~ David can now check social media without having his partner threaten him. ~ David heads to work and starts to rememeber the way things were with his partner† ~ When he gets to work, he buys himself a coffee and some advil from a vending machine. ~ While hee is working, David looks at his Sola app to see if he can book an appointment with a therapist. ~ David promises himself that he will give therapy a try† ~ David books an appointment with a therapist. ~ David looks at articles on Sola about how therapy has helped them with the after math of their abusive relationships ~ David heads home after work and is ready to eat dinner. ~ Once David gets home he puts on the game and relaxes on the couch† ~ David makes dinner and gets ready to go to bed. ~ David feels free and independent. ~ David is feeling very tired and anxious from the memories. ~ David feels anxious still because he is not sure how he feels about talking through his feelings. ~ David feels confident in his decision and tries to enjoy the rest of the day. ~ David is feeling like there is hope. ~ David is feeling hungry and he is ready to relax for the rest of the day. ~ David feels relaxed and happy.
  57. 36 In Denial Diana Journey Map
 (Future State) Activites Feelings

    & Needs Routine Point Routine Phone Touchpoint Searching for Information Weighing new info with routine Routine Phone Touchpoint Daily Routine Daily Routine ‡ In the morning Diana wakes up early to get the kids ready for school and makes them breakfas„ ‡ She makes sure to check her Sola app to do list to make sure the kids have everythign they need. ‡ Diana cleans the house and does laundry while her kids are at school ‡ Diana looks for a small part time job she can do while her kids are at school. ‡ Diana calls her parents and talks to them about their day ‡ Diana is feeling a lot of support from her parents every since she told them what had been happening in her relationship. ‡ Diana looks at her Sola app to look up the laws for her state to see what she can do about getting full custody of her kids ‡ She starts to makes plan in her journal on her Sola app. ‡ Diana heads to school to pick up her kids ‡ Diana sees how much happier her kids are ever since she kicked her husband out of the house. ‡ Diana and the kids get home. Diana starts to make dinner for the kids. ‡ Diana helps the kids do their homework before bed. ‡ Diana feels happy and organized. ‡ Diana is feeling anxious she wont find a job to support her kids. ‡ Diana is feeling hopeful and happy to have a good support system. ‡ Diana is feeling ready and confident. ‡ Diana is feelings happy to see her kids enjoying school more. ‡ She is feeling happy to be able to support her family in the ways they need. ‡ Diana loves her life and her kids. She wants to be there for them always.
  58. 37