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Amazon_Connectで遊ぼう.pdf

foxtrackjp
August 20, 2018
270

 Amazon_Connectで遊ぼう.pdf

foxtrackjp

August 20, 2018
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Transcript

  1. Amazon ConnectͰ
    ༡΅͏
    ϕΨίʔϙϨʔγϣϯ ٶ຤ʢ@foxtrackjp)

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  2. ࣗݾ঺հ
    • Keigo Miyasue
    • SNSͱ͔ @foxtrackjp
    • ͖ͭͶେ޷͖ITΤϯδχΞ

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  3. Amazon ConnectͰ
    ༡΅͏

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  4. Amazon Connectͱ͸
    • AWS Direct Connectͱ͸ผ෺
    • αʔόʔϨείʔϧηϯλʔʢʁʣ
    • GUIͰϑϩʔߏஙՄೳ
    • γυχʔϦʔδϣϯͰ೔ຊి࿩൪߸औಘՄ
    • ౦ژϦʔδϣϯ͸Αʂʂʂ

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  5. ίʔϧηϯλʔߏஙඅ༻

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  6. ίʔϧηϯλʔߏஙඅ༻
    • ιϑτ΢ΣΞܥ
    • ωοτϫʔΫܥ
    • ిݯܥ
    • อଘഔମܥ
    ৭ʑ৐ͬͯͳ͔ͳ͔ͷ͓஋ஈʹɻɻɻ

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  7. ը໘ͷงғؾͰݟΔ
    Amazon Connect

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  8. ೔ຊޠʢঁੑʣ
    ͓ి࿩͋Γ͕ͱ͏͍͟͝·͢
    -BNCEB࣮ߦ
    -BNCEBͰऔಘͨ͠ސ٬ͷ
    ໊લΛಡΉ
    ֬ೝ͸Λ
    Ωϟϯηϧ͸Λ
    Τϥʔॲཧ
    $4ͷ΁Ωϡʔηοτ $4ͷ΁సૹ
    GUIͰϑϩʔΛߏங

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  9. ϝτϦοΫΛϦΞϧλΠϜ؂ࢹ

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  10. CSͷϥϯΫผʹ
    ରԠۀ຿ΛઃఆՄೳ

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  11. Amazon ConnectͰ
    Ͱ͖Δࣄ

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  12. Ͱ͖Δࣄ1
    • IVRʢࣗಈԻ੠Ԡ౴ʣʹΑΔϑϩʔ
    • ○○͸1Λ××͸2Λ Έ͍ͨͳ΍ͭ
    • Lambdaͷ࣮ߦ
    • Lambdaͷ݁ՌͰϑϩʔΛ෼͚Δࣄ΋Մ
    • wavϑΝΠϧͷ࠶ੜ
    • ΞοϓϩʔυՄೳ
    • ςΩετͷಡΈ্͛
    • ೔ຊޠ΋OK
    • ม਺ͷऔΓѻ͍
    • ม਺Λ࣋ͭࣄ͕Ͱ͖ɺϑϩʔ෼ذՄೳ

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  13. Ͱ͖Δࣄ2
    • CSϝϯόʔ΁ͷΩϡʔ
    • Իָྲྀͯ͠଴ͬͯ΋Β͏ΞϨ
    • CSϥϯΫʹԠͯ͡೉қ౓ΛׂΓ౰ͯ
    • ৽ਓCSʹ͸͜ͷϑϩʔ͚ͩɺख़࿅CSʹ͸શϑϩʔͱ͔
    • CS͔Βͷൃ৴
    • ֬ೝͷి࿩ͱ͔ંΓฦͨ͠Γͱ͔Մೳ
    • CSؒͷసૹ
    • ܇࿅͞Εͨख़࿅CS͔͠Θ͔Βͳ͍΍ͭ͸సૹ
    • ֎ઢ΁ͷసૹ
    • ʮ͋ͷ࣌ͷγΣϑʹมΘͬͯ͘ΕʯͱݴΘΕͯ΋େৎ෉

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  14. Ͱ͖Δࣄ3
    • ௨࿩࿥Ի
    • ϋʔυ΢ΣΞෆཁɻશ෦S3ʹͿͬ͜Ήʂ
    • σʔλͷ҉߸Խ
    • KMSʹΑΓ҉߸Խ͞Ε͍ͯΔ
    • Ӧۀ࣌ؒͷઃఆ
    • ༵೔ͱ࣌ؒͰઃఆՄೳɻॕ೔ͱ͔͸ݱࡏͰ͖ͳ͍
    • CognitoɺAD࿈ܞ
    • CSͷϩάΠϯʹ͸CognitoɺAD΋ઃఆՄೳ
    • ݱঢ়ͷϝτϦοΫϦΞϧλΠϜूܭɾ؂ࢹ
    • ؂ࢹը໘Λఏڙͯ͘͠ΕΔ

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  15. ϝϦοτ
    • ͍҆
    • ൺֱత؆୯ʹγεςϜͱ࿈ܞͰ͖Δ

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  16. σϝϦοτ
    • ೔ຊޠͷ৘ใ΄΅ແ͠
    • ·ͩΑ͘Θ͔ΒΜ

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