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Amazon_Connectで遊ぼう.pdf
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foxtrackjp
August 20, 2018
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Amazon_Connectで遊ぼう.pdf
foxtrackjp
August 20, 2018
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Transcript
Amazon ConnectͰ ༡΅͏ ϕΨίʔϙϨʔγϣϯ ٶʢ@foxtrackjp)
ࣗݾհ • Keigo Miyasue • SNSͱ͔ @foxtrackjp • ͖ͭͶେ͖ITΤϯδχΞ
Amazon ConnectͰ ༡΅͏
Amazon Connectͱ • AWS Direct Connectͱผ • αʔόʔϨείʔϧηϯλʔʢʁʣ • GUIͰϑϩʔߏஙՄೳ
• γυχʔϦʔδϣϯͰຊి൪߸औಘՄ • ౦ژϦʔδϣϯΑʂʂʂ
ίʔϧηϯλʔߏஙඅ༻
ίʔϧηϯλʔߏஙඅ༻ • ιϑτΣΞܥ • ωοτϫʔΫܥ • ిݯܥ • อଘഔମܥ ৭ʑͬͯͳ͔ͳ͔ͷ͓ஈʹɻɻɻ
ը໘ͷงғؾͰݟΔ Amazon Connect
ຊޠʢঁੑʣ ͓ి͋Γ͕ͱ͏͍͟͝·͢ -BNCEB࣮ߦ -BNCEBͰऔಘͨ͠ސ٬ͷ ໊લΛಡΉ ֬ೝΛ ΩϟϯηϧΛ Τϥʔॲཧ $4ͷΩϡʔηοτ $4ͷసૹ
GUIͰϑϩʔΛߏங
ϝτϦοΫΛϦΞϧλΠϜࢹ
CSͷϥϯΫผʹ ରԠۀΛઃఆՄೳ
Amazon ConnectͰ Ͱ͖Δࣄ
Ͱ͖Δࣄ1 • IVRʢࣗಈԻԠʣʹΑΔϑϩʔ • ◦◦1Λ××2Λ Έ͍ͨͳͭ • Lambdaͷ࣮ߦ • Lambdaͷ݁ՌͰϑϩʔΛ͚ΔࣄՄ
• wavϑΝΠϧͷ࠶ੜ • ΞοϓϩʔυՄೳ • ςΩετͷಡΈ্͛ • ຊޠOK • มͷऔΓѻ͍ • มΛ࣋ͭࣄ͕Ͱ͖ɺϑϩʔذՄೳ
Ͱ͖Δࣄ2 • CSϝϯόʔͷΩϡʔ • Իָྲྀͯͬͯ͠Β͏ΞϨ • CSϥϯΫʹԠͯ͡қΛׂΓͯ • ৽ਓCSʹ͜ͷϑϩʔ͚ͩɺख़࿅CSʹશϑϩʔͱ͔ •
CS͔Βͷൃ৴ • ֬ೝͷిͱ͔ંΓฦͨ͠Γͱ͔Մೳ • CSؒͷసૹ • ܇࿅͞Εͨख़࿅CS͔͠Θ͔Βͳ͍ͭసૹ • ֎ઢͷసૹ • ʮ͋ͷ࣌ͷγΣϑʹมΘͬͯ͘ΕʯͱݴΘΕͯେৎ
Ͱ͖Δࣄ3 • ௨Ի • ϋʔυΣΞෆཁɻશ෦S3ʹͿͬ͜Ήʂ • σʔλͷ҉߸Խ • KMSʹΑΓ҉߸Խ͞Ε͍ͯΔ •
Ӧۀ࣌ؒͷઃఆ • ༵ͱ࣌ؒͰઃఆՄೳɻॕͱ͔ݱࡏͰ͖ͳ͍ • CognitoɺAD࿈ܞ • CSͷϩάΠϯʹCognitoɺADઃఆՄೳ • ݱঢ়ͷϝτϦοΫϦΞϧλΠϜूܭɾࢹ • ࢹը໘Λఏڙͯ͘͠ΕΔ
·ͱΊ
ϝϦοτ • ͍҆ • ൺֱత؆୯ʹγεςϜͱ࿈ܞͰ͖Δ
σϝϦοτ • ຊޠͷใ΄΅ແ͠ • ·ͩΑ͘Θ͔ΒΜ
Thank You