Office Mobile Hotel Airport Wifi Leverage the power of pure IP communications 3 Unified Messaging Mobility Business Processes Conferencing Office Apps Integration Web Collaboration Voice Presence And IM Video
significant business benefits 4 Unconstrained Communications & collaboration Refocusing IT resources on business-building Aligning communications & business processes Brilliantly Simple Pure IP Communications
These systems have one thing in common 11 Co-dependency with providers. Strained resources. Cumbersome MACs. Slow adoption. Forklift upgrades. Costly service & support. Late nights. Demanding users.
York Headquarters Paris Office Munich Office Sydney Office IP WAN A distributed, single image architecture • Built from the ground up for IP • Switch versus server-based • Applications are distributed and can run from anywhere 17
scalability for easy growth 18 50 Users 500 Users 5000 Users Voice Switches (x3) HQ Server Contact Center ShoreTel Director ShoreTel Communicator Voice Switches (x24) HQ Server Contact Center ShoreTel Director ShoreTel Communicator Voice Switches (x1) HQ Server Contact Center ShoreTel Director ShoreTel Communicator
communication management for users • Intuitive web-based user interface • Access from any location, across any device • Simplifies collaboration • Integrates with all business apps including Microsoft Outlook – Unifies the inbox – Power dialing & screen pop – Calendar integration 21 ShoreTel Communicator
it is an open platform for business agility Works seamlessly in any business environment, integrating: • Custom-built applications via the platform’s open API • Other UC/UM platforms, like IBM Lotus Sametime, Microsoft OCS & others • Third-party phones and legacy PBX systems • Best of bred enterprise applications 22
case for the lowest total cost of ownership 10 year total cost of ownership comparison based on 2011 Enterprise Connect IP Telephony RFP configuration: 2,000 users across 3 sites $9.87 $15.68 $21.76 $22.04 $32.60 $29.18 TCO Comparison of major UC system vendors (pre-tax) TCO in $M Source Data: Ferris Research, Inc., Wainhouse Research, Nemertes Research, Alinean Research, The Tolly Group $35 $30 $25 $20 $15 $10 $5 $0 ShoreTel Mitel Avaya Microsoft TDM Cisco System management, MACs, downtime Implementation and training Capital cost for telephony system Support services (maintenance and upgrades) Capital cost for network upgrade Electricity cost Network costs Long distance charges
not just about savings: it’s also about the gains 25 Great customer experience Impactful communication Dynamic collaboration Productive workforce Low purchase cost Low deployment cost Low operating cost Low growth cost
beats ALL competitors overall 28 ShoreTel IP Telephony: All Vendors, Overall Scores Nemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Summer 2011
not just IT Pros who rank us #1 MarketScope for Unified Communications for the SMB Market, North America – July 2011 29 This MarketScope graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report.
all-in-one for a brilliantly simple solution 30 Business Communication Solution Unique Architecture Lowest TCO Customer Satisfaction Eliminating complexity ensures the lowest total cost of ownership in the industry, guaranteed Single-image, open architecture with rich APIs and applications to empower your business Independently verified, world class customer service ensures a user experience second to none
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