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Getting WordPress Help

Kevin Marsden
September 03, 2014
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Getting WordPress Help

How to Create a Great Support Request

Kevin Marsden

September 03, 2014
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  1. Getting WordPress Help How to Create a Great Support Request

    Kevin Marsden! @kevincmarsden speakerdeck.com/kevmarsden
  2. Why is this Important? ✤ Everyone needs help eventually!! ✤

    Knowing how to create a good support request will save you time
  3. Where to Get Help? ✤ Premium service providers (hosting, plugins,

    and themes)! ✤ WordPress.org support forums! ✤ Facebook, LinkedIn, and Google+ groups! ✤ Your local meetup group :)
  4. What was wrong with that request? The user didn’t provide

    any details! ✤ What is the website address?! ✤ Was there an error message?! ✤ Web browser and version? ! ✤ Tried any troubleshooting?
  5. “Hi! My site’s header won’t load on Chrome, but it

    works on Firefox. My site is kmarsden.com. ! I’m using your Forever theme and running WordPress 3.9.2. ! I tried deactivating all of my plugins, but that didn’t help.! Any suggestions?
  6. Other Tips ✤ Check support documentation first! ✤ Spend a

    couple minutes troubleshooting the issue! ✤ Make sure you’re asking in the right place! ✤ Be concise yet informative! ✤ Write short paragraphs! ✤ Include steps to reproduce the problem
  7. Other Tips (Continued) ! ✤ If applicable, include screenshots! ✤

    Avoid listing multiple issues in one request ! ✤ Avoid creating multiple request for the same issue! ✤ Be patient ! ✤ Be polite
  8. Conclusion ✤ Don’t be afraid to ask for help! ✤

    Ask yourself: “What information will this person need to help me?”! ✤ Spending a couple extra minutes creating a great request will help you resolve your issue sooner