Getting WordPress Help

How to Create a Great Support Request

Transcript

1. Getting WordPress Help How to Create a Great Support Request Kevin Marsden! @kevincmarsden speakerdeck.com/kevmarsden
2. Why is this Important? ✤ Everyone needs help eventually!! ✤ Knowing how to create a good support request will save you time
3. Where to Get Help? ✤ Premium service providers (hosting, plugins, and themes)! ✤ WordPress.org support forums! ✤ Facebook, LinkedIn, and Google+ groups! ✤ Your local meetup group :)
4. “Help! My site is broken!”
5. What was wrong with that request? The user didn’t provide any details! ✤ What is the website address?! ✤ Was there an error message?! ✤ Web browser and version? ! ✤ Tried any troubleshooting?
6. “Hi! My site’s header won’t load on Chrome, but it works on Firefox. My site is kmarsden.com. ! I’m using your Forever theme and running WordPress 3.9.2. ! I tried deactivating all of my plugins, but that didn’t help.! Any suggestions?
7. Other Tips ✤ Check support documentation first! ✤ Spend a couple minutes troubleshooting the issue! ✤ Make sure you’re asking in the right place! ✤ Be concise yet informative! ✤ Write short paragraphs! ✤ Include steps to reproduce the problem
8. Other Tips (Continued) ! ✤ If applicable, include screenshots! ✤ Avoid listing multiple issues in one request ! ✤ Avoid creating multiple request for the same issue! ✤ Be patient ! ✤ Be polite
9. Conclusion ✤ Don’t be afraid to ask for help! ✤ Ask yourself: “What information will this person need to help me?”! ✤ Spending a couple extra minutes creating a great request will help you resolve your issue sooner
10. Questions? speakerdeck.com/kevmarsden