Evaluate the Consumer Rights Directive (CRD) rapidly • Simplify consumer rules • Fully harmonize legal framework for the sale of goods, services and digital content • Support for industry-led Trustmark schemes for B2C e-commerce Most recent actions: • Answer to EU Commission’s public consultation on contract rules for online purchases of digital content and tangible goods • Start our own evaluation of the CRD • Participate in ODR platform tests • Upcoming new Consumer Policies Position Paper The e-Regulations Working Committee Page: 12 2. Consumer policies