The Empathy of Developer Experience Engineering - OSCAFest 25

Transcript

2. The Empathy of Developer Experience Engineering
3. How did we get here?
4. Session Overview • The principles of computer abstraction • The abstraction layers in Software development • The empathetic solutions to the complexities in the abstraction layers • How Developer Experience Engineering translates developer needs • How developers can adapt to the increasing layers of abstraction not yet known
5. Software Engineer (web). Developer Relations Professional. Fascinated with design thinking, growth marketing, and open-source practices. Arafat Abdussalam abdussalamarafat[at]gmail[dot]com Arafat Abdussalam @Arafat_ssalam
6. Computer Abstraction • The Internet • Software Evolution of human needs • Communicate electronically • Communicate through multiple devices • Handle large amount of data • Interact with the web • Replicate human intelligence • Secure transferred information • Interact with natural environment • Understand in-depth science
7. Computer Abstraction aims to solve human needs • Communicate electronically Internet • Communicate through multiple devices Mobile • Handle large amount of data Cloud • Access instant information Web • Replicate human intelligence Artificial Intelligence • Secure transferred information Cryptography • Interact with natural environment Spatial Computing • Understand in-depth science Quantum Computing
8. Computer Abstraction is the outcome of focusing on the innovation of newer and evolving isolated systems. These systems include hardware and software. Software is a set of instructions that enables a computer to perform its tasks automatically. These tasks translate to human needs.
9. Mathematical formulas Logic, Probability, Algebra Model training with libraries Tensorflow, Pytorch Translate data from pre-trained models GPT, BERT, LLaMA AI-as-a-service OpenAI, Anthropic, Nvidia Reasoning depth Autonomous Agents Open-source integration Evolution of Abstraction Layers in Artificial Intelligence
10. End-users Solved human needs Software Craftsperson Strained Cognition
11. If Developers solve human needs, Who solves the Developer's needs? - Developer Relations professionals.
12. • Developer Marketing • Developer Experience Engineering • Developer Education Principles of Developer Relations
13. Developer Marketing focuses on translating developer research into a well-mapped developer journey. Developer Education focuses on providing learning resources for developers while implementing instructional strategies. Developer Experience Engineering focuses on the strategy of abstraction design while equally guiding developers on how to implement the abstraction design.
15. • Non-stop installation of CLIs • Unresponsive developer community • No guidance on precisely what to debug • Poor internal onboarding as a team member • Inability to integrate tools with other required tools • Unable to find the appropriate information on the documentation site Which among these can you relate to?
16. Tooling Documentation Developer Experience Engineering Touchpoints
17. • Clear error messages • Optimise configuration files • Minimised lines of source code • Consistent pattern in API usage • Live status feedback on deployment • Easy integration with other required tools Tooling Solution
18. • Write clearly. Be precise and concise • Design a delightful end-user interface • Prioritise good information architecture • Keep users informed on newer changes • Enable feedback on the documentation site • Embed demo code, demo video, diagrams, and screencasts • Accommodate first-time users with no prerequisite knowledge Documentation Solution
19. How can developers adapt to the increasing layers in software abstraction?
20. • Practice the psychology of learning • Lean on the strength of fundamentals • Automate your workflow when necessary • Participate actively in developer communities • Make deliberate decisions before adopting a tool • Consume ecosystem information and news at a slower pace • Voice your concerns and experiences to the appropriate channel • Accept that there are limitations on what you can do with your developer needs, based on your current level of expertise. What can you do?
21. • Establish a team for Developer Relations practices • Establish a team for Open Source Management and Strategy • Update your product in a positive direction, as the ecosystem improves. • Engage with the developer community Management-level Solution
22. Do not be overwhelmed
23. Software Engineer (web). Developer Relations Professional. Fascinated with design thinking, growth marketing, and open-source practices. Arafat Abdussalam abdussalamarafat[at]gmail[dot]com Arafat Abdussalam @Arafat_ssalam
24. Cheers! Thank you for listening. Questions rolling out?