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Post_Con_2018_-_Making_your_API_delightful.pdf

beardouglas
June 07, 2018
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 Post_Con_2018_-_Making_your_API_delightful.pdf

beardouglas

June 07, 2018
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Transcript

  1. 1. Adoption 2. Success rate of integration 3. Customer Satisfaction

    (CSAT) 4. Willingness to promote (NPS) Quality Affects
  2. 1. Adoption 2. Success rate of integration 3. Customer Satisfaction

    (CSAT) 4. Willingness to promote (NPS) 5. Retention over time Quality Affects
  3. 1. Onboarding and setup 2. Daily use 3. When something

    goes wrong Key Moments For Delight
  4. Love coffee? Visit our site to see the full Barista

    Bar menu and specials! #LoveCoffee 41 68 8:48 PM – 15 Jul 2014 The Barista Bar @baristabar Voice & tone
  5. 1. Adoption 2. Success rate of integration 3. Customer Satisfaction

    (CSAT) 4. Willingness to promote (NPS) 5. Retention over time Quality Affects