Post_Con_2018_-_Making_your_API_delightful.pdf

1. Building Delight into API Interactions Bear Douglas @beardigsit DevRel Lead @SlackHQ
2. Hi, I’m Bear!
3. Do you remember your first Heroku deploy?
4. From web.archive.org, Mar 30, 2010
5. What does “delight” get you?
6. Quality Affects
7. 1. Adoption Quality Affects
8. 1. Adoption 2. Success rate of integration Quality Affects
9. 1. Adoption 2. Success rate of integration 3. Customer Satisfaction (CSAT) Quality Affects
10. 1. Adoption 2. Success rate of integration 3. Customer Satisfaction (CSAT) 4. Willingness to promote (NPS) Quality Affects
11. 1. Adoption 2. Success rate of integration 3. Customer Satisfaction (CSAT) 4. Willingness to promote (NPS) 5. Retention over time Quality Affects
12. Think about the user journey
13. Key Moments For Delight
14. 1. Onboarding and setup Key Moments For Delight
15. 1. Onboarding and setup 2. Daily use Key Moments For Delight
16. 1. Onboarding and setup 2. Daily use 3. When something goes wrong Key Moments For Delight
17. Let’s start with daily use
18. Consistency
19. OpenAPI Magic
20. 41 68 8:48 PM – 15 Jul 2014 Ease and speed of use
21. Now, let’s talk onboarding
22. Controversy - the Fabric installer
23. Can you make it one step easier?
24. Can you make it one step easier?
25. Can you reduce context switching?
26. Delight in failure - really.
27. Grace in failure
28. Grace in failure
29. The power of suggestion
30. Support as DevX
31. Love coffee? Visit our site to see the full Barista Bar menu and specials! #LoveCoffee 41 68 8:48 PM – 15 Jul 2014 The Barista Bar @baristabar Voice & tone
32. Engage in real dialogue
33. Surprise and delight
34. Follow up & follow through
35. Your team feels delight dividends
36. 1. Adoption 2. Success rate of integration 3. Customer Satisfaction (CSAT) 4. Willingness to promote (NPS) 5. Retention over time Quality Affects
37. Thanks!