Research and Design in Government 2

This is for everyone

Transcript

1. 01Intro to user centred design (UCD) 02User needs 03 Disciplines in user centred design 04This is for everyone 05Introduction to user research 06Designing simple services 07Prototyping
2. 04 This is for everyone
4. GDS Alistair Duggin
5. Question Why might someone struggle to use a service?
6. Visually impaired / hard of hearing / computer illiterate / autistic / someone on 2G / on an old Nokia / an internet cafe user with 10 mins / IE6 users / one-handed on a bus / through Google Translate / can only pay with Diner’s Club / in a room where the screen can be seen by 20 others / running an ad-blocker / no Flash plugin...
7. 1. Range of human capability 2. Diversity of technologies 3. Situational or environmental factors 4. Digital confidence and ability
8. Don’t design for the fictional average user Good vision Full hearing Uses a mouse or touch screen Good literacy skills
9. Range of human capability
11. Guess the percentages Guess these accessibility statistics
12. What percentage of people in the UK have significant sight loss?
13. What percentage of people in the UK have significant sight loss? 3%
14. What percentage of people in the UK are blind or partially sighted?
15. What percentage of people in the UK are blind or partially sighted? 0.5%
16. What percentage of people in the UK have some kind of hearing loss?
17. What percentage of people in the UK have some kind of hearing loss? 18%
18. What percentage of people in the UK are severely or profoundly deaf?
19. What percentage of people in the UK are severely or profoundly deaf? 1.3%
20. What percentage of people in the UK have dyslexia?
21. What percentage of people in the UK have dyslexia? 9.7%
22. What percentage of people in the UK are on the autistic spectrum?
23. What percentage of people in the UK are on the autistic spectrum? 1%
24. What percentage of people in the UK use a wheelchair?
25. What percentage of people in the UK use a wheelchair? 1.8%
26. What percentage of people in the UK receive benefits as a result of having problems with mobility?
27. What percentage of people in the UK receive benefits as a result of having problems with mobility? 0.9%
28. What percentage of people in the UK of working age have a disability?
29. What percentage of people in the UK of working age have a disability? 16%
30. What percentage of people in the UK aged 65 years and over have a disability?
31. More than 54% of people aged 65 years and over have a disability Most of us will have a disability at some point in our lives
33. GDS GDS Service assessments include accessibility
34. GDS GDS Equality Act WCAG EU directive Service assessments Equality Act 2010 We have a legal obligation to provide equal access to people with disabilities
35. GDS EU Directive By the end of this year
36. Diversity of technologies
37. The services we design need to work with the technology that people use
38. GDS GDS
40. GDS Alistair Duggin
42. Test your service with a range of assistive technologies and modifications
43. 1. Make it usable without modification 2. Allow modifications 3. Make it compatible with tools 4. Provide alternatives
48. Test your service on a range of different devices and browsers
49. Structural or environmental factors
50. GDS
54. Digital confidence and ability
55. What percentage of UK adults lack basic online skills?
56. What percentage of UK adults lack basic online skills? 23%
58. 1. Range of human capability 2. Diversity of technologies 3. Situational or environmental factors 4. Digital confidence and ability
59. What to do?
60. You won’t be able to spot every possible barrier That’s why we need tools, experts and research help
61. Building for accessibility There are standards to follow and test against
62. Follow the government design patterns
63. GDS Alistair Duggin
64. GDS Alistair Duggin WebAim Checklist http://webaim.org/standards/wcag/checklist
65. There’s more guidance in the Service Manual www.gov.uk/service-manual/helping-people-to-use-your-s ervice/making-your-service-accessible-an-introduction
67. Do user research with a wide variety of people
68. GDS
69. GDS
70. Just because you don’t happen to come across people with access needs, that doesn’t mean they don’t exist
71. Thoughts? Questions?
72. Exercise (5 to 10 minutes) Choose a service represented by someone on your table. Who would you expect to use this service, and where might they be using it? Consider: • Range of human capability • Diversity of technologies • Situational or environmental factors • Digital confidence and abilities