The State Of Chatbots In 2017

I want to share with you everything I have learned about Chatbots in the last year and all of my gained experiences while building our first ones in PHP. This will help you to bring some chatbot knowledge to your company and to start thinking about use-cases for you and your clients.

Transcript

1. Hello LaraconEU :)
2. State Of The Chatbots In 2017
3. QUESTIONS
4. ABOUT ME
5. Christoph Rumpel Developer @christophrumpel christoph-rumpel.com
7. LIECHTENECKER AND CHATBOTS
9. Stay up to date Try new stuff ourselves Be prepared for our partners Shape their digital future OUR GOALS
10. WHY ME?
11. NELA
13. KLICKMAL
15. TIM
18. A CHATBOT IS…
19. A chatbot is just a service behind a chat interface.
20. A CHATBOT IS…
21. IT IS RELEVANT BECAUSE…
22. Blumi Messenger > Social Networks GRAFIK
23. FACEBOOK MESSENGER 1.2 BIL. Whatasapp 1.2 BIL. Wechat 889 MIL. Skype 300 MIL. Telegram 100 MIL.
24. Information Overload - Users have troubles finding the information they are looking for.
25. TYPES OF CHATBOTS
26. Similar to Slack Commands Simple, but effective Need to know the Commands THE COMMAND BOT
27. The one we strive for "Real" conversations Difficult to build THE AI POWERED BOT
28. You will never hear from him Not much used THE SILENT BOT
29. Assistant for everyone Lots of use-cases THE GROUP BOT
31. INTEGRATIONS
32. MESSENGER
33. WEBSITES
34. APPS
35. THE MAGIC BEHIND
36. MESSAGE App ANALYZER
38. BENEFITS
39. No installation Costs Deeper relationship 24 / 7 Automatic Be where your users are Natural language History
41. CHATBOTS ARE REALLY HAPPENING RIGHT NOW
43. MYAUSTRIAN MESSENGER SERVICE WAHLBOT TINKA
44. Ecosystem
45. Ecosystem
46. SELF-SERVICE IS A THING!
47. Chabots Self-service
48. STILL A LONG WAY TO GO
49. AI and real conversations Bot discovery Bot awareness Transparency WE NEED TO IMPROVE
50. LEARNINGS
51. User tests are much more important.
52. Text, text and text.
53. Do not try to solve all the problems.
54. Nobody cares about AI when the conversation feels wrong.
55. Start simple, but plan big.
56. 3 THINGS TO TAKEAWAY
57. 1. Chatbots is not a hype anymore, they are really happening right now.
58. 2. They will change how we interact with companies.
59. 3. You should start now dealing with chatbots, for yourself and your clients.
61. THANKS ;)
62. QUESTIONS?
63. THANKS AGAIN ;) @christophrumpel