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The State Of Chatbots In 2017

The State Of Chatbots In 2017

I want to share with you everything I have learned about Chatbots in the last year and all of my gained experiences while building our first ones in PHP. This will help you to bring some chatbot knowledge to your company and to start thinking about use-cases for you and your clients.

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Christoph Rumpel

August 30, 2017
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Transcript

  1. Hello LaraconEU :)

  2. State Of The Chatbots In 2017

  3. QUESTIONS

  4. ABOUT ME

  5. Christoph Rumpel Developer @christophrumpel christoph-rumpel.com

  6. None
  7. LIECHTENECKER AND CHATBOTS

  8. None
  9. Stay up to date Try new stuff ourselves Be prepared

    for our partners Shape their digital future OUR GOALS
  10. WHY ME?

  11. NELA

  12. None
  13. KLICKMAL

  14. None
  15. TIM

  16. None
  17. None
  18. A CHATBOT IS…

  19. A chatbot is just a service behind a chat interface.

  20. A CHATBOT IS…

  21. IT IS RELEVANT BECAUSE…

  22. Blumi Messenger > Social Networks GRAFIK

  23. FACEBOOK MESSENGER 1.2 BIL. Whatasapp 1.2 BIL. Wechat 889 MIL.

    Skype 300 MIL. Telegram 100 MIL.
  24. Information Overload - Users have troubles finding the information they

    are looking for.
  25. TYPES OF CHATBOTS

  26. Similar to Slack Commands Simple, but effective Need to know

    the Commands THE COMMAND BOT
  27. The one we strive for "Real" conversations Difficult to build

    THE AI POWERED BOT
  28. You will never hear from him Not much used THE

    SILENT BOT
  29. Assistant for everyone Lots of use-cases THE GROUP BOT

  30. None
  31. INTEGRATIONS

  32. MESSENGER

  33. WEBSITES

  34. APPS

  35. THE MAGIC BEHIND

  36. MESSAGE App ANALYZER

  37. None
  38. BENEFITS

  39. No installation Costs Deeper relationship 24 / 7 Automatic Be

    where your users are Natural language History
  40. 2017

  41. CHATBOTS ARE REALLY HAPPENING RIGHT NOW

  42. None
  43. MYAUSTRIAN MESSENGER SERVICE WAHLBOT TINKA

  44. Ecosystem

  45. Ecosystem

  46. SELF-SERVICE IS A THING!

  47. Chabots Self-service

  48. STILL A LONG WAY TO GO

  49. AI and real conversations Bot discovery Bot awareness Transparency WE

    NEED TO IMPROVE
  50. LEARNINGS

  51. User tests are much more important.

  52. Text, text and text.

  53. Do not try to solve all the problems.

  54. Nobody cares about AI when the conversation feels wrong.

  55. Start simple, but plan big.

  56. 3 THINGS TO TAKEAWAY

  57. 1. Chatbots is not a hype anymore, they are really

    happening right now.
  58. 2. They will change how we interact with companies.

  59. 3. You should start now dealing with chatbots, for yourself

    and your clients.
  60. None
  61. THANKS ;)

  62. QUESTIONS?

  63. THANKS AGAIN ;) @christophrumpel