not define who they are or what they are capable of achieving. • Words to avoid: o Disabled, Handicapped, Confined o Insane, Psycho, Crazy, Mad o Blind, Deaf, Mute, Slow
it is directly relevant to what is being discussed. • Age discrimination and can be highly offensive o Never assume someone's age as it can be offensive o Instead of calling someone "Old" a more respectful manner is to say "Senior" o Example.) "At age 65, you will be eligible for your senior discounts"
and does not target a specific gender. • It is important to use words like "spouse" or "partner" instead of husband or wife. • Avoid assuming gender identity or sexual orientation and instead ask if you are unsure. o To ensure that content is gender neutral, use words like "They" or "Them" instead of "guys" to describe a group.
such as citizens or residents. • Not all public are citizens of the country, and it is not fair to disregard their country of citizenship • Words to use other than citizen are: o Public o People o Users o Folks
to consider in the work-place to reduce discrimination and to strengthen company reputation and values. • Inclusivity within employees improves engagement & productivity as they feel more comfortable in their environment • Inclusivity within clients creates brand reputation and social responsibility. • Inclusivity within the work-place promotes a safe environment that complies with legal policies to avoid any legal issues between employees or customers.