All for One なポストモーテム運用と工夫

Transcript

1. 1
   All for One ͳϙετϞʔςϜӡ༻ͱ޻෉
   ΠϯγσϯτʹͲ͏ରԠ͖͔ͯͨ͠ʁΈΜͳͰֶͿϙετϞʔςϜ Lunch LT
   

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2. 2
   ●αʔϏε։࢝೔ɿ2013೥7݄
   ●ରԠOSɿAndroidɺiOS
   ※Webϒϥ΢β͔Β΋ར༻Մೳ
   ●ར༻ྉɿແྉ
   ※ചΕͨͱ͖ͷख਺ྉɿൢചՁ֨ͷ10%
   ●ରԠ஍Ҭɾݴޠɿ೔ຊɾ೔ຊޠجຊ࢓༷
   ●ྦྷܭग़඼਺ɿ30ԯ඼Λಥഁ (2022೥11݄)
   ͦΕΛඞཁͱ͢Δਓͷखʹ౉Γɺ࢖༻͞ΕΔ͜ͱʹتͼΛײ
   ͡ɺ·ͨߪೖऀ͸ɺଟ࠼͔ͭϢχʔΫͳ঎඼ͷத͔Βʮๅ୳
   ͠ʯײ֮Ͱ۷Γग़͠෺Λݟ͚ͭΔങ͍෺ମݧΛָ͠ΜͰ͍·
   ͢ɻ͞ΒʹʮϝϧΧϦʯͰ͸ɺ෺ͷചങ͚ͩͰ͸ͳ͘ɺग़඼
   ऀɾߪೖऀؒͷνϟοτ΍ʮ͍͍ͶʂʯػೳΛ௨ͯ͡ɺ͓٬͞
   ·ؒͷίϛϡχέʔγϣϯ΋׆ൃʹߦΘΕ͍ͯ·͢ɻ
   ϑϦϚΞϓϦʮϝϧΧϦʯ͸ɺݸਓ͕؆୯ʹෆཁ඼ͷചങΛߦ͑ΔCtoC
   ϚʔέοτϓϨΠεͰ͢ɻग़඼ऀɾߪೖऀ૒ํ͕ɺ҆શɾ҆৺ͳऔҾΛ
   ָ͠ΜͰ͍͚ͨͩΔαʔϏεΛ໨ࢦ͠ɺʮϝϧΧϦʯ͕Ұ࣌తʹߪೖ୅
   ۚΛ༬͔ΔΤεΫϩʔܾࡁΛ׆༻ͨ͠औҾ؀ڥͷ੔උ΍ɺ؆୯͔ͭखࠒ
   ͳՁ֨ͷ഑ૹΦϓγϣϯɺࠩผԽ͞ΕͨϢχʔΫͳ͓٬͞·ମݧΛఏڙ
   ͍ͯ͠·͢ɻଟ͘ͷग़඼ऀ͸ɺࣗ෼ʹͱͬͯඞཁͰͳ͘ͳͬͨϞϊ͕ɺ
   2
   ϝϧΧϦͱ͸
   

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3. 3
   3
   1. FY2022.6͔ΒCtoCͱBtoCΛ߹ࢉ͠Ḫٴ։ࣔ
   2. 1͔݄ʹ1ճҎ্ΞϓϦຢ͸WEBαΠτΛϒϥ΢δϯάͨ͠ొ࿥Ϣʔβͷ࢛൒ظฏۉͷ਺
   ར༻࣮੷ਪҠʢMarketplaceʣ
   YoY
   +5%
   YoY
   +10%
   ԯԁ
   ສਓ
   ʻGMV1
   /MAU2
   ͷਪҠʼ
   ୯Ґɿԯԁ
   ୯Ґɿສਓ
   2
   1
   

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4. 4
   ✅ SRE͚ͩͰ͸ͳ͘ɺ͋ΒΏΔ৬छͷਓ͕ӡ༻͍ͯ͠Δ
   ✅ ϝϧΧϦͰར༻͍ͯ͠ΔɺϙετϞʔςϜͷϑΥʔϚοτ
   ✅ Πϯγσϯτݕ஌࣌ؒɾղܾ࣌ؒΛվળ͢Δํ๏ྫ
   LTͰ࿩͢͜ͱɾ఻͍͑ͨ͜ͱ
   

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5. 5
   ● Kuu @ גࣜձࣾϝϧΧϦ
   ● Software Engineer
   ○ ϝϧΧϦͷAndroid൛Λ։ൃ͍ͯ͠Δ
   ● झຯ
   ○ Ϟϯελʔϋϯλʔϫʔϧυ
   ○ εΩʔ⛷ & εΩϡʔόμΠϏϯά 🤿
   ○ ேࢄาͨ͠Γɺඒຯ͍͠΋ͷΛௐཧɾ৯΂ͨΓ
   ࣗݾ঺հ - Kuu
   

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6. 6
   ● 2017೥͝Ζ͔Βӡ༻͍ͯ͠Δ
   ● SRE͚ͩͰ͸ͳ͘ɺ৬छΛ໰Θͣӡ༻͍ͯ͠Δ
   ○ All for One ͳϙετϞʔςϜӡ༻
   ● ӡ༻ͷྲྀΕ
   ○ ΠϯγσϯτൃੜɾରԠ
   ○ νʔϜ಺ͰϨτϩεϖΫςΟϒɾϙετϞʔςϜͷ࡞੒
   ○ Incident management committee͕ϨϏϡʔɾϙετϞʔςϜͷެ։
   ϝϧΧϦͰͷϙετϞʔςϜӡ༻ͷશମ૾
   

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7. 7
   ● 2017೥͝Ζ͔Βӡ༻͍ͯ͠Δ
   ○ 2018೥౰࣌ͷӡ༻ঢ়گͷϒϩάهࣄ
   ○ େࣄͳͱ͜Ζ͸มΘ͍ͬͯͳ͍
   ■ िʹ1౓1࣌ؒ
   ■ Slack্ͰΦϯϥΠϯ։࠵
   ■ ࢀՃऀ͸೚ҙʢձ࿩Λ௥͏͚ͩͷࢀՃ΋Մ)
   ■ ਐߦ͸ෳ਺ਓͰ࣋ͪճΔ
   ● ૊৫ن໛ͷ֦େ౳ɺঢ়گʹ߹ΘͤͯਐԽ͠ଓ͚͍ͯΔ
   ○ SlackίϚϯυɾBotͷಋೖ
   ○ Blameless ౳ͷӡ༻
   ● ΑΓྑ͍ӡ༻ͷͨΊʹɺ೔ʑվળத
   ○ ϙετϞʔςϜςϯϓϨʔτͷվળ
   ○ ΦϯϘʔσΟϯάͷվળ
   ϙετϞʔςϜӡ༻ͷྺ࢙
   

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8. 8
   ● ͓٬༷ʹӨڹΛ༩͑Δ༧ظͤ͵αʔϏεͷதஅ΍඼࣭ͷ௿Լ
   ○ ͜ΕΒΛΠϯγσϯτͱͯ͠ѻ͍ͬͯΔ
   ● ։ൃνʔϜɾSREνʔϜ౳ʑɺ෯޿͘ϙετϞʔςϜΛӡ༻͍ͯ͠Δ
   ● ΑΓଟ͘ͷਓ͕ϙετϞʔςϜ࡞੒Ͱ͖ΔͨΊʹ
   ○ ࣾ಺ٕज़ݚम޲͚ʹֶशίϯςϯπ࡞੒
   ○ ϙετϞʔςϜ ϨϏϡʔͰͷϑΟʔυόοΫ
   ● ϝϧΧϦͷEngineering Ladderʹؚ·Ε͍ͯΔ
   ○ ΤϯδχΞʹظ଴͞ΕΔߦಈΛ໌จԽͨ͠΋ͷ
   SRE͚ͩͰ͸ͳ͘ɺ৬छΛ໰Θͣӡ༻͍ͯ͠Δ
   

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9. 9
   1. ΤεΧϨʔγϣϯ
   2. ΠϯγσϯτରԠ
   3. ϨτϩεϖΫςΟϒ
   4. ߃ٱରԠɾ࠶ൃ๷ࢭࡦͷ࣮ࢪ
   ϙετϞʔςϜӡ༻ͷྲྀΕ
   

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10. 10
    ● Πϯγσϯτ͕ൃੜ͢ΔཁҼ͸༷ʑ
    ○ Ξϥʔτ্͕͕͖ͬͯͨ
    ○ ͓٬༷͔Βͷ͓໰͍߹Θͤ
    ○ ։ൃνʔϜ͕ιϑτ΢ΣΞͷόάΛൃݟ
    ● ٙΘ͖͠ࣄ৅͕ൃੜͨ͠ࡍ͸ΤεΧϨʔγϣϯ
    ○ SlackίϚϯυΛར༻ͯ͠଎΍͔ʹ։࢝Ͱ͖Δ
    ϙετϞʔςϜӡ༻ͷྲྀΕ - ΤεΧϨʔγϣϯ
    

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11. 11
    ● BlamelessʹΑΓΠϯγσϯτରԠ͕։࢝͞ΕΔ
    ○ ઐ༻ͷSlackνϟωϧ͕࡞੒͞ΕΔ
    ○ ۩ମతͳ΍ΓऔΓɾ৘ใڞ༗Λߦ͏
    ● ׳Ε͍ͯͳ͍ਓͷͨΊʹɺΨΠυΛද͍ࣔͯ͠Δ
    ϙετϞʔςϜӡ༻ͷྲྀΕ - ΠϯγσϯτରԠ
    

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12. 12
    ● ςϯϓϨʔτΛ׆༻ͯ͠ɺৼΓฦΓΛߦ͏
    ○ ۩ମతͳ಺༰͸ޙड़͠·͢
    ● େࣄʹ͍ͯ͠Δ͜ͱ͸
    ○ ૬खΛඇ೉ͤͣݐઃతͳٞ࿦Λߦ͏
    ○ Πϯγσϯτ͔ΒֶͿ
    ○ ߃ٱରԠɺ࠶ൃ๷ࢭΛߦ͍ΠϯγσϯτΛ܁Γฦ͞ͳ͍
    ϙετϞʔςϜӡ༻ͷྲྀΕ - ϨτϩεϖΫςΟϒ
    

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13. 13
    ● ϨτϩεϖΫςΟϒͰग़͖ͯͨվળҊΛ࣮ߦ͢Δ
    ○ νέοτԽ࣮ͯ֬͠ʹߦ͑ΔΑ͏ʹ͢Δ
    ● Incident Management Committee
    ○ ΠϯγσϯτϚωδϝϯτͷվળΛ໨తͱͨࣾ͠಺ҕһձ
    ○ ద੾ʹӡ༻Ͱ͖͍ͯΔͷ͔ɺϨϏϡʔͱϑΟʔυόοΫΛߦ͍ͬͯΔ
    ϙετϞʔςϜӡ༻ͷྲྀΕ - ߃ٱରԠɾ࠶ൃ๷ࢭࡦͷ࣮ࢪ
    

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14. 14
    ϙετϞʔςϜͷ߲໨঺հ
    Overview Analysis
    Πϯγσϯτͷ֓ཁ
    ͲͷΑ͏ͳ಺༰͔Λཁ໿ͯ͠ॻ͘
    ΠϯγσϯτͷݪҼ
    ໰୊ͷࠜຊݪҼΛ୳ΔͨΊɺෳ਺ճਂ۷Γͯ͠ॻ͘
    Follow up action
    νέοτԽͯ͠ɺ࣮֬ʹ࣮ߦͰ͖ΔΑ͏ʹ͢Δ
    ൃੜ࣌ࠁ
    ݕ஌࣌ࠁ
    MTTA: Mean Time To Acknowledgeͷࢉग़ʹ࢖͏
    ղܾ࣌ࠁ

    MTTR : Mean Time To Resolveͷࢉग़ʹ࢖͏
    

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15. 15
    ϙετϞʔςϜͷ߲໨঺հ
    Overview Analysis
    ো֐ͷ֓ཁɾো֐ͷӨڹ
    ো֐͕ൃੜͨ͠αʔϏεɾϓϩμΫτͷ֓ཁɺ͓٬͞·΁ͷӨڹͳͲΛهೖ
    ࢑ఆରԠ
    Πϯγσϯτʹରͯ͠ɺ࢑ఆతʹߦͬͨ಺༰Λهೖ
    ࠶ൃ๷ࢭࡦ
    Ͳ͜ͷϓϩηεʹ໰୊͕͋ͬͨͷ͔ɺࠜຊతͳݪҼͷ֓ཁ΍߃ٱରࡦΛهೖ
    ৼΓฦΓ
    ͏·͘΍Ε͍ͯͨ͜ͱɾվળ఺ͳͲΛৼΓฦͬͯهೖ
    

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16. 16
    ● ࠓ݄ͷϙετϞʔςϜ
    ○ All hands(ࣾһ͕ू·ΔΠϕϯτ)ʹͯϙετϞʔςϜͷ౷ܭɾࣄྫ঺հΛߦ͍ͬͯΔ
    ● ϫʔΫϑϩʔʹམͱ͠ࠐΉ
    ○ Blameless΍SlackΛ׆༻ͯ͠ɺ׳Εͯͳ͍ਓͰ΋ӡ༻͠΍͍͢Α͏ʹ
    ● ڭҭ
    ○ DevDojo(ࣾ಺ٕज़ݚम)Ͱͷڭҭˍެ։ͯ͠ΔΑ
    ○ https://engineering.mercari.com/blog/entry/20221223-showcasing-devdojo-a-series-of-
    mercari-developed-learning-content-for-engineering/
    ○ αϯυϘοΫε؀ڥͷ੔උ
    ϙετϞʔςϜจԽͷಋೖ
    

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17. 17
    ● ੩తղੳπʔϧΛಋೖ͠ɺCI্Ͱ࣮ߦ͢Δ
    ● ϞχλϦϯά؀ڥͷ੔උɾ௥Ճ
    ● ΦʔτεέʔϧͷઃఆΛߦ͏ɾᮢ஋Λ࠷దԽ͢Δ
    ● UI/Unit test/QAͷέʔε௥Ճ
    Πϯγσϯτݕ஌࣌ؒɾղܾ࣌ؒΛվળ͢Δํ๏ྫ
    

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18. 18
    ✅ SRE͚ͩͰ͸ͳ͘ɺ͋ΒΏΔ৬छͷਓ͕ӡ༻͍ͯ͠Δ
    ✅ ϝϧΧϦͰར༻͍ͯ͠ΔɺϙετϞʔςϜͷϑΥʔϚοτ
    ✅ ӡ༻ஈ֊ɾঢ়گʹ߹Θͤͯ೔ʑվળ͍ͯ͘͠ͷ͸େࣄ
    ·ͱΊ
    

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19. 19
    ● https://careers.mercari.com/jp/
    ● Χϧνϟʔ | ࠾༻৘ใ גࣜձࣾϝϧΧϦ
    ● ϝϧΧϯ
    ࠾༻৘ใ
    

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20. 20
    ͝ਗ਼ௌ͋Γ͕ͱ͏͍͟͝·ͨ͠
    

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