ϝϧΧϦͷࢹΛࢧ͑Δٕज़Mercari Server Side Tech Talk vol.2 ~CRE Night~@ichikawa_0829
View Slide
ࣗݾհ• @ichikawa_0829• 20177݄ೖࣾ• Server Side Engineer• CXI→CRE
Agenda• ϝϧΧϦCREʹ͍ͭͯ• ࢹΛࢧ͑Δٕज़
CXI (Customer Experience Improvement)
CXI (Customer Experience Improvement) CustomerExperience(ސ٬ମݧ)ΛImprovement(վળ)͢Δ?
ϝϧΧϦ• μϯϩʔυ 6000ສ(JP)• ग़ 1100ສҎ্• GMVʢ૯औҾֹʣ݄ؒ100ԯԁҎ্• ͜Ε͚ͩͷऔҾʹ͓͚Δސ٬ମݧΛࢧ͍͑ͯΔͷ͕ΧελϚʔαϙʔτʢҎԼCSʣ
ϝϧΧϦͷCS• CS͓٬͞·͕҆৺ɾ҆શʹϝϧΧϦΛ͍͚ͬͯͨͩΔΑ͏ʹ༷ʑͳ͓͍߹ΘͤͷରԠɺͷ͋ΔͷϞχλϦϯάΛߦ͍ͬͯΔ• ઋɾԬʹڌ• 400໊
CXIͷׂ• CSޮతͳΦϖϨʔγϣϯΛՄೳʹ͢ΔπʔϧΛఏڙ͢Δ͜ͱͰɺ͓٬͞·ͷΑΓΑ͍ମݧΛఏڙ͍ͯ͘͠• ͓٬͞·͔Βͷ͓͍߹ΘͤʹదˍޮతʹରԠ͢ΔͨΊͷπʔϧ• ίϝϯτͳͲΛࢹ͠Ϛʔέοτͷ݈શԽΛҡ࣋͢Δπʔϧ• ෆਖ਼ϢʔβʔΛޮతʹऔΓకΔͨΊͷπʔϧ
CRE (Customer Reliability Engineering)
ϝϧΧϦʹ͓͚ΔCREͷׂ• 20181݄ʹൃ• CXIͰߦ͍ͬͯͨCSπʔϧͷվमͳͲͷۀҾ͖ଓ͖୲• ΫϥΠΞϯτɺSearchɺAIɺBIΤϯδχΞ͕ՃΘΓɺ৴པੑ্ͷҝʹΑΓଟ֯తͳΞϓϩʔν͕Մೳʹ
CXIͱCREͷҧ͍$9* $3&ސ٬ ओʹ$4ϝϯόʔ ओʹϝϧΧϦͷར༻ऀྗϙΠϯτ$4πʔϧͷվળΦϖϨʔγϣϯࣗಈԽ͓͍߹Θͤ௨ใ͕ͦͦൃੜ͠ͳ͍ঢ়گͮ͘Γ
ۙऔΓΈ• ͓٬͞·ಉ࢜ͷΩϟϯηϧػೳ• डऔධՁͷࣗಈԽ• ͍߹Θͤྨࢹπʔϧͷػցֶशಋೖ• etc…
ࢹ
͜Ε·Ͱͷࢹ• ͜Ε·Ͱո͍͠ΩʔϫʔυΛొ͓͖ͯ͠ग़࣌ʹඇಉظʹνΣοΫ͍ͯ͠Δ• ొͨ͠Ωʔϫʔυຖʹɺݕ͢Δɺඇදࣔʹ͢Δͷڍಈొ• ݕ͢Δϫʔυͷొखಈ
Mercari APIQ4MMonitoringWorkeren-queuede-queuehide/report
ࢹͷػցֶशೖ• ग़͞ΕΔͱGoogle Pub/SubΛհͯ͠ػցֶशج൫ग़ΠϕϯτΛ௨• ͋Γͱఆ͞ΕͨࣗಈͰඇදࣔʹͨ͠ΓCSπʔϧʹදࣔ͠CSͰ֬ೝ࡞ۀΛߦͬͨΓ͢Δ
Cloud PubSub• ϑϧϚωʔδυͷϦΞϧλΠϜ ϝοηʔδϯάαʔϏε• ݸผͷΞϓϦέʔγϣϯؒͰϝοηʔδͷૹड৴͕Ͱ͖Δ• ࠓճૹड৴͢ΔϝοηʔδΛProtobufͰγϦΞϥΠζ/σγϦΞϥΠζͯ͠༻
ࢹͷػցֶशೖ• ҩྍΞμϧτɺΩʔϫʔυཏྻͳͲ͍͔ͭ͘ͷϞσϧ͕ಈ͍͍ͯΔ• ఆ݁Ռͱͯ͠ͷ͋Δͩͬͨ߹ɺఆͷ֬ʹΑͬͯݕͷΈߦ͍CS֬ೝ͢Δ͔ඇදࣔ·Ͱͯ͠͠·͏͔ܾఆ͍ͯ͠Δ(༧ఆ)
ࢹͷػցֶशೖ• ͷແ͍ͷר͖ࠐΈ͕ൃੜͯ͠͠·͏ͨΊɺCSϦιʔεతʹͲΕ͘Β͍ରԠՄೳ͔૬ஊ͠ͳ͕Βࣗಈඇදࣔػೳͷ։์ΛܾఆͰ͖ΔΑ͏ʹ͍ͯ͠Δ
Mercari APIMachine Learning Platformpublishsubscribe
CsTool APIMachine Learning PlatformMercari APIWorkerpublishsubscribehide/report report
Mercari APIMachine Learning Platform
CsTool APIMachine Learning PlatformMercari APIWorker
CsTool APIMercari APIWorkerTest Publisher
DeployMonitoringCI
.protoϑΝΠϧClient for PHP Client for Go Client for PythonbranchΛpushͰ֤Clientͷ։ൃ༻ίʔυͱPRΛࣗಈੜɻmasterʹmerge͞ΕΔͱClientଆϚʔδ͞ΕΔ
• SpinnakerʹΑΔContinuous Delivery http://tech.mercari.com/entry/2017/08/21/092743• ࣍ੈContinuous DeliveryϓϥοτϑΥʔϜͰ͋ΔSpinnakerΛମݧͯ͠ΈΑ͏ʂ http://tech.mercari.com/entry/2017/12/17/205719
·ͱΊͱࠓޙ• ৭ʑͳαʔϏε͕ܨ͕ͬͯࢹΛ࣮ݱ͍ͯ͠·͢• ػցֶशతͳ෦ޙͷೋਓ͕ৄͯ͘͘͠͠Ε·͢• αʔϏεΛׂͨ͜͠ͱʹΑΓσϓϩΠςετʹखֻ͕͔ؒΔΑ͏ʹͳͬͨͷͰվળ͍ͨ͠
·ͱΊͱࠓޙ• ػցֶश͕׆͖Δ෦ʹࠓޙੵۃతʹऔΓೖΕ͍͖͍ͯͨ• CSͷΦϖϨʔγϣϯͷݟؚ͠ΊͯπʔϧվળΛߦ͍ͬͯ͘༧ఆ• ਓؒຯ͕ඞཁͳରԠʹCS͕࣌ؒΛͯΒΕΔΑ͏ͳঢ়گΛ࡞Δ
We Are Hiring!https://careers.mercari.com/job/
Thank you!