Mission2 ASCEND - Module 5 - Interview Techniques

Transcript

1. Interviewing Prep & Techniques www.theASCENDcollective.org Visit Our Website
2. Mission2 ASCEND is dedicated to empowering justice-involved individuals by bridging the gap between their unique skills and meaningful employment opportunities. Using a cutting-edge AI-enabled platform, Mission2 ASCEND eliminates traditional barriers like resumes and job applications by matching their experiences and skills directly with employers seeking those specific talents. The program emphasizes personal branding and individualized career pathways, providing clients with the tools, resources, and support needed to navigate the job market successfully and secure fulfilling, sustainable employment that aligns with their strengths and aspirations. Mission2 ASCEND The ASCEND Collective is a nonprofit organization committed to transforming employment opportunities for individuals often overlooked in traditional hiring processes. We harness innovative, AI- enabled technology to match people with meaningful job opportunities. The ASCEND Collective
3. Overview Understanding Interview Dynamics Common & Difficult Interview Questions Post-Interview Follow-Up Strategies Enhancing Non-Verbal Communication Preparing Questions to Ask the Interviewer This Interview Preparation module is designed to help you transition smoothly into the civilian workforce by mastering interview techniques and strategies. It will provide you with the tools, practice, and confidence needed to excel in various interview settings. From translating experience into relevant language to handling challenging questions, this module will cover all essential aspects of interview preparation, enabling you to present yourself as the ideal candidate. Understand the employer's perspective: what they seek in candidates, such as skills, cultural fit, and alignment with their values. Learn about the various types of interviews (phone, video, in-person, panel) and what to expect. Explore frequently asked questions, including "Tell me about yourself," "Why are you interested in this role?" and "What are your greatest strengths?" Learn how to handle tough questions related to employment gaps, lack of direct experience, or transitioning into a new work environment. Learn the importance of following up after an interview to reinforce your interest and professionalism. Craft a personalized thank-you email that reiterates your qualifications and appreciation for the opportunity. Understand the role of body language, eye contact, and tone of voice in making a positive impression. Learn techniques to convey confidence, professionalism, and enthusiasm throughout the interview. Understand the importance of asking thoughtful questions that demonstrate your interest in the role and organization. Develop a set of questions to inquire about the company culture, team dynamics, and growth opportunities.
4. Understanding Professional Interview Dynamics Navigating interviews can be different from what you may have experienced in the past. It's essential to understand the various types of interviews, such as phone, video, in-person, or panel interviews, and what to expect in each scenario. Employers are looking for candidates who not only possess the required skills but also fit their company culture and align with their values. Knowing these dynamics will help you tailor your approach and communicate your unique value effectively.
5. An in-person interview involves meeting with the interviewer or a panel of interviewers face-to-face. This type of interview allows for deeper engagement, a more detailed discussion of your qualifications, and an opportunity to assess body language and interpersonal skills. Interview Types Phone Interview Video Interview In-Person Interview A phone interview is often the first step in the hiring process and is typically used to screen candidates before inviting them to a more in-depth interview. These interviews focus on your qualifications, experience, and initial compatibility with the role. A video interview is conducted over platforms like Zoom, Skype, or Microsoft Teams. It can be a live interaction or pre-recorded and allows the interviewer to assess both your verbal and non-verbal communication skills.
6. Dress Appropriately: Research the company’s dress code and aim to dress slightly more formal than the norm. Ensure your attire is clean, pressed, and professional. Mind Your Body Language: Maintain good posture, make eye contact, and offer a firm handshake. Use positive body language, such as nodding and smiling, to show engagement. Bring Copies of Your Documents: Bring multiple copies of your profiles and any other supporting documents, such as a portfolio or work samples, to share with the interviewers. Interview Tips Prepare Your Environment: Choose a quiet, distraction-free location with good reception. Keep a copy of your resume and any notes you might need nearby. Focus on Clear Communication: Speak clearly, at a moderate pace, and use a confident tone. Since the interviewer can’t see you, your voice must convey your enthusiasm and professionalism. Listen Actively: Pay close attention to the interviewer’s questions and comments, and avoid interrupting. Wait for a slight pause to ensure they’ve finished speaking before you respond. Check Your Technology: Test your camera, microphone, and internet connection beforehand to avoid technical issues. Make sure your device is fully charged or plugged in. Create a Professional Background: Choose a clean, well-lit, and neutral background. Ensure there is no clutter or distracting elements in the frame. Maintain Eye Contact: Look directly at the camera, not the screen, to simulate eye contact. This helps build a connection with the interviewer and shows confidence. Dress for Success: Ensure your attire is clean, pressed, and professional.
7. Panel Interviews A panel interview involves being interviewed by multiple people simultaneously, often from different departments or roles within the organization. This format allows various stakeholders to assess your qualifications and fit from multiple perspectives. Tips: Address All Interviewers: When answering a question, start by directing your response to the person who asked it, then make eye contact with each panel member to engage the entire group. Remember Names and Roles: Take note of each panel member’s name and role. Use their names during the interview to build rapport and show attentiveness. Prepare for Diverse Questions: Be ready to answer questions that may range from technical skills to cultural fit, as panel members may have different areas of focus.
8. Interview Techniques Focus Areas Practical Exercise Types of Interviews: Familiarize yourself with different interview formats (phone, video, in-person, panel) and their unique characteristics. Employer Perspective: Understand what employers are seeking: skills, cultural fit, and alignment with company values. Tailoring Your Approach: Learn how to adapt your communication style and answers based on the interview type and employer expectations. Identify Interview Types: List the different types of interviews (phone, video, in-person, panel) and write a brief description of what to expect in each. Research Employer Priorities: Choose a company you’re interested in and research its mission, values, and culture. Identify three key qualities they look for in candidates. Adapt Your Approach: Write a short plan on how you would adapt your interview approach for a phone interview versus an in-person interview with this company. Practice Role-Playing: Pair up with a peer or use a mirror to practice answering a common interview question in both a formal and conversational style, mimicking different interview types.
9. Responding to Common and Difficult Interview Questions Effectively responding to interview questions is critical to presenting yourself as a strong candidate. Common questions like "Tell me about yourself" or "Why are you interested in this role?" require clear, concise, and compelling answers that highlight your unique value. For more challenging questions, such as those about gaps in employment or your specific background, it’s essential to turn potential negatives into positives by demonstrating adaptability, resilience, and a willingness to grow. Using the STAR (Situation, Task, Action, Result) method will help you structure your answers to communicate your experience and impact confidently.
10. Handling Questions Focus Areas Practical Exercise Common Questions: Prepare for frequently asked questions by crafting responses that clearly showcase your skills and experiences. Difficult Questions: Learn strategies to address more difficult topics like gaps in employment, limited direct experience, or transitions back into the workforce after time away. STAR Method: Use the STAR method to provide structured, concise, and impactful answers that highlight your achievements. Write out answers to five frequently asked interview questions, such as "Tell me about your background," "Why are you interested in this role?" and "What are your key strengths and areas for improvement?" Identify three tough questions you might encounter, like “Can you explain the employment gap on your resume?” or “How does your experience relate to this position?” Craft responses that showcase your adaptability and emphasize the value you can bring to the company. Select two behavioral interview questions, such as “Describe a time when you overcame a challenge” or “Share an example of when you took on a leadership role.” Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your accomplishments and problem- solving abilities. Practice delivering your answers out loud, either in front of a mirror or with a trusted friend. This will help build your confidence and ensure your responses sound polished and natural.
11. Enhancing Non-Verbal Communication Non-verbal communication is a powerful aspect of your overall presentation in an interview. Your body language, eye contact, facial expressions, and tone of voice all contribute to the impression you make on the interviewer. Mastering these non-verbal cues can help convey confidence, professionalism, and enthusiasm, reinforcing the messages you communicate verbally. Understanding the importance of these elements and practicing them can significantly impact how you're perceived by potential employers.
12. Interview Delivery & Non-Verbals Focus Areas Practical Exercise Body Language: Maintain good posture, use purposeful gestures, and avoid fidgeting to project confidence and engagement. Eye Contact: Establish and maintain appropriate eye contact to show attentiveness and build rapport with the interviewer. Tone and Expression: Use a clear, steady voice and appropriate facial expressions to convey enthusiasm and sincerity. Record and Review: Record yourself answering a sample interview question, focusing on your body language, eye contact, and tone. Watch the recording to identify areas where your non-verbal communication can be improved. Practice Power Poses: Stand in front of a mirror and practice power poses that help you feel confident and project strength. Use these poses before your interview to boost confidence. Mirror Practice: Stand in front of a mirror and practice answering questions while paying attention to your facial expressions and eye contact. Ensure that you appear relaxed, friendly, and engaged. Receive Feedback: Ask a friend or mentor to observe a mock interview and provide feedback specifically on your non-verbal cues. Focus on areas for improvement, such as reducing nervous habits or improving posture.
13. Preparing Questions to Ask the Interviewer Asking thoughtful questions during an interview demonstrates your genuine interest in the role and the organization. Well-prepared questions help you learn more about the company’s culture, team dynamics, and growth opportunities, allowing you to assess if the job aligns with your career goals and values. Preparing meaningful questions in advance shows that you have done your research, are serious about the opportunity, and are eager to make an informed decision about your potential fit within the organization.
14. Achievements and Endorsements Focus Areas Practical Exercise Company Culture: Ask about the organization's values, work environment, and team dynamics to understand the cultural fit. Role Expectations: Inquire about the responsibilities, goals, and challenges of the role to clarify what is expected of you. Growth Opportunities: Seek information about professional development, training programs, and advancement opportunities within the company. Research the company to gather information about its culture, values, and current initiatives. Write down three meaningful questions that demonstrate your interest in the role and company. Examples include: “Can you describe the team I would be working with and how they collaborate?” “What are the most important qualities you are looking for in a candidate?” “How does the company support employee professional development?” Practice delivering your questions confidently, ensuring they sound natural and conversational. Consider how you might follow up based on the interviewer's answers. Tailor your questions to each specific interview by considering the industry, company size, and role.
15. Post Interview Follow-Up Strategies Following up after an interview is an essential step that demonstrates your professionalism, gratitude, and continued interest in the position. A well-crafted thank-you email reinforces your enthusiasm for the role, reminds the interviewer of your qualifications, and leaves a lasting impression. It's also an opportunity to address any points you might have missed during the interview and further strengthen your case as the best candidate for the job. A hand-written note will go a long way if you have the physical address, or can deliver in person after the interview.
16. Follow-Up Strategies Focus Areas Practical Exercise Timing: Send your thank-you email within 24 hours of the interview to ensure your appreciation and interest are conveyed promptly. Personalization: Personalize your message by referencing specific topics discussed during the interview, such as shared goals, company culture, or key job requirements. Reiteration of Interest: Reaffirm your interest in the role and highlight a few key qualifications or experiences that make you an ideal fit. Draft a Thank-You Email: Write a thank-you email to the interviewer(s) that includes: A polite greeting and expression of gratitude for the opportunity to interview. A personalized message that references something specific from the interview discussion (e.g., a project you discussed or a shared goal). A brief reiteration of your interest in the role and a reminder of why you are a strong candidate. A courteous closing statement and your contact information. Personalize for Multiple Interviewers: If you were interviewed by a panel, customize a thank-you email for each interviewer, mentioning a unique point of discussion you had with them. Review for Professionalism: Proofread your email to ensure it is free of errors and professionally written. Ensure it is concise, sincere, and engaging. Practice Timely Delivery: Set a reminder to send your thank-you email within 24 hours of completing the interview.
17. Bringing it all Together Review Key Concepts: Go through each section of the module to ensure a comprehensive understanding of the strategies and techniques covered. Prepare and Rehearse Answers: Write down and practice your answers to common and challenging interview questions until you can deliver them confidently. Enhance Non-Verbal Communication: Record yourself answering a sample question and adjust your body language, eye contact, and tone as needed. Plan Your Questions for the Interviewer: Develop at least three meaningful questions to ask during your interview. Prepare Your Follow-Up Strategy: Draft a personalized thank-you email and set a plan for sending it promptly after your interview.
18. Summary & Conclusion In this module, you learned and practiced interview techniques. Make sure that all of the worksheets in this module are completed. Let your career coach know that you are ready to review the worksheets and discuss what you learned in this module. Stay in touch with you career coach and get ready for future opportunities! Finish all worksheets Reach out to your career coach Prepare for the next step
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