Mercari CS/CRE Tech Talk: Our Journey to Cross-Functional Team

Transcript

1. 1 Our Journey to Cross-Functional Team Mercari CS/CRE Tech Talk #2 Jason Lau
2. 2 Joined Mercari in 2018/03 (CRE) CSTool Team Software Engineer Jason Lau
3. 3 Cross-Functional Team
4. 4 Tables: 4 Customers: 12 What are Cross-Functional Teams? Local Restaurant Tables: 50 Customers: 300 Chain Restaurant
5. 5 What are Cross-Functional Teams?
6. 6 In Engineering World Team 1 Team 2 Team 3 Product Management Head of Design Head of Engineering
7. 7 Our Products
8. 8 • All-in-one Tool ◦ Inquiry handling ◦ Item moderation ◦ Transaction monitoring ◦ ACL Legacy CS Tool
9. 9 Moderation Tool Moderation Reports
10. 10 Moderation Tool Item Monitoring Rules
11. 11 GraphQL Based Architecture admin-graphql Other services Mod Tool Legacy API Mod backend
12. 12 Our Journey to “Cross Functional Team”
13. 13 Our Story
14. 14 Functional Team Structures Backend Frontend Product Management Project 1 Project 2 Project 3
15. 15 When the company became larger... Backend Frontend Product Management Task Based Assignment
16. 16 When the company became larger... Backend Frontend Product Management Task Based Assignment Priority Schedule
17. 17 Cross-Functional Team
18. 18 Shared Goals Our Expectations Collaboration Faster Time to Market
19. 19 Blockers
20. 20 Lack of frontend engineers Blockers Frontend Development Lack of product owners Project Management
21. 21 From Backend to Frontend
22. 22 Current CSTool Team Members Backend Frontend Product Management Task Based Assignment
23. 23 Lack of Frontend Engineers Backend Frontend Product Management Task Based Assignment
24. 24 Learning Path • Need at least one dedicated engineer to focus on frontend development • Label simple tasks with low-hanging fruit tag
25. 25 Study Sessions • Write task-based knowledge base for beginners • Learning new skills with study sessions (we just celebrated our 100th study session)
26. 26 Dedicated Product Owner
27. 27 CSTool Backend Team Tech Lead PM Project 1 PM Project 2 PM Project 3
28. 28 Priority Hard to determine the priorities of different projects Issues PM may have to talk to Stakeholders (CS) for clarifying the spec. Indirect Communication
29. 29 An ex-TPM Joined our team as PO TL PM Project 1 PM Project 2 PM Project 3 PO Ex-CS
30. 30 Our Output
31. 31 Moderation Tool
32. 32 Authorization Tool
33. 33 We are HIRING!
34. 34 Thank You! Special thanks to OpenMoji for the incredible open source emojis.