Optimize Your Mobile Strategy with SureSIM and Utelize: A Comprehensive Guide for CIOs

Optimising Mobile: A Strategy Guide for CIOs Is your corporate
mobile strategy working to effectively leverage your investment in Microsoft and enabling your organisation to better adapt to changing working practices? UTELIZE.CO.UK Learn how CIOs are challenging the way their organisations deploy, manage and invest in smartphones and mobile connectivity. Enabling them to dramatically reduce mobile costs (often by 30% or more), enhance end-user services, and release their IT resource for more strategic work. 2024

Introduction Managing BYOD Devices & Security with MAM Strategic Thinking
for Mobile Network & Device Investments Strategic Cost Management Mobile Usage Insights Sustainability in Mobile One Size Fits All Strategies are Rarely the Answer Leveraging eSIM for Corporate & BYOD Users Gaining Visibility & Control of Mobile with Data-Driven Insights Mobile Network Cost & Usage Control End-User Surveys & Engagement Conclusion & About Us 03 - 04 17 - 18 07 - 08 23 - 24 13 - 14 27 - 32 05 - 06 19 - 22 09 - 12 25 - 26 15 - 16 33 - 36 PAGES 01 CONTENTS

If you suspect that your organisation has been spending large
sums on providing corporate smartphones and mobile connectivity to employees, without really understanding whether that investment is delivering a tangible benefit or value for money, then you’re not alone. At Utelize, our in-depth data analysis and insights into the usage of UK corporate smartphones across many tens of thousands of end-users paints a clear picture. Mobile smartphone usage and end- user behaviours have changed materially since the start of Covid-19, meaning that a significant group of business users are no longer seeing any real benefit from their corporate issued smartphone. Bring Your Own Device (BYOD) is certainly not a new concept, however for many businesses it has been difficult to find the right balance between protecting corporate data and ensuring user privacy, on what is after all, an employee’s own personal smartphone. In fact, many of the organisations that pushed through an enforced BYOD policy to replace corporate smartphones in the 5 years prior to Covid-19 found themselves having to reverse that policy as the growing threats to corporate data outweighed the cost savings generated from users providing their own device. However, with changing usage profiles and working practices, now is the ideal time for CIOs to rethink the role of BYOD as part of the solution for effective management of mobiles. In this guide we share our updated insights and approaches to addressing the challenge of strategically managing a large corporate mobile estate. We review why businesses overspend (often unknowingly) on mobile network and device investments, what can be done to release significant budget and resource and why IT needs to play a greater strategic role in the mobile procurement process. We provide visibility on how employees really use their smartphones, and how CIOs can develop a new cost-effective mobile strategy that leverages their investment in Microsoft Intune and M365 as well as new technologies like eSIM, to act as a compelling new enabler to securely support modern working practices and different user needs, for both BYOD and Corporate device users. And finally, we explore how a sustainable policy of “Reduce | Re-Use | Recycle” can help to reduce your organisation’s environmental impact and e-waste from mobile devices and release significant cost savings in the process. Introduction 04

“One size fits all” strategies are rarely the answer There
is rarely a single solution to any challenge, and the same is true for developing an effective mobile device, network and security strategy that addresses the needs of end-users whilst also protecting corporate data. Whilst some users absolutely warrant being issued with a corporate managed smartphone and many use that device as their primary communication tool (for both work and personal use), in practice many users simply don’t use and potentially never really needed or asked to be provided with a corporate smartphone. Many large organisations adopt a “one size fits all” approach to mobile devices, whether that be through enforced BYOD (where users the majority of users are asked to provide their own smartphone) or at the other end of the scale, by providing “corporate liable” devices to large numbers of users, often with limited scrutiny. Users in each of these groups are often simplistically treated as having very similar requirements; however detailed usage analysis shows that most organisations actually have a wide variety of different user groups and usage personas, and each of these groups typically have very different needs. Organisations with mobile strategies and policies which fail to recognise these different usage profiles and personas are the ones that most frequently overspend on wasted technology investments, excess network services and expenses, or inadvertently create hidden compliance issues or fail to identify security threats. In truth, end-user working practices and device usage profiles are simply too diverse and complex to align with a single solution or strategy. Instead, CIOs and IT teams that wish to successfully find the right balance between providing “corporate liable” devices that deliver value for money, and with supporting “Bring Your Own Device” models that address end-user privacy concerns as well as the need for corporate data protection, will increasingly need to think like internal “service providers”. Offering a small portfolio of mobile solutions, support models and technologies that can be tailored to meet these varied user personas and IT needs. With the latest Microsoft Intune Mobile Device Management (MDM) and Mobile Application Management (MAM) tools and security advances with products like MS Defender, it’s now possible to quickly and efficiently create and support a new set of smartphone (and tablet) policies that will fully protect your corporate data, provide full control of corporate devices and remove the traditional compromise of requiring direct MDM enrolment and control of an end user’s personal phone for BYOD users, and the associated impact this has on their privacy. These enhancements are acting as a powerful new enabler for the expanded use of BYOD, helping CIOs to generate dramatic savings whilst releasing IT resource and improving the end-user experience, all in a more sustainable way. 06 Finding the Right Balance

Strategic Thinking for Mobile Network & Device Investments Understanding how
the use of corporate issued smartphones has changed since Covid-19 is critical to developing an effective mobile strategy and to gaining control of your mobile investments and budget. Learn how CIOs are tackling this challenge in a pragmatic way. Digital eSIMs are transforming the way business mobile numbers can be deployed, acting as an enabler for BYOD and the removal of infrequently used devices. They are also helping to separate work and personal lives and materially reducing the cost of roaming data. How can CIOs take simple and low-cost actions to reduce their organisation’s carbon footprint by reducing wasted investment in rarely used devices whilst increasing recycling and re-use of devices. Re-thinking the role of BYOD by leveraging Microsoft Intune and MAM to reduce the need for infrequently or un-used corporate smartphones whilst ensuring protection of corporate data. A clear mobile procurement and ongoing cost management strategy is critical to ensuring costs are initially optimised and then kept under control during the term of your mobile agreement. What are the traps to avoid, and what actions do CIOs need to take before negotiating contracts? Gaining Visibility & Control of Mobile Leveraging eSIM for Corporate & BYOD Users Sustainability, Re-Use and Recycling of Smartphones Managing Personal BYOD Devices & Security Strategic Mobile Cost Management & Procurement 01 03 05 02 04 When developing a suitable mobility strategy, there are a wide range of challenges that IT teams need to overcome to successfully meet the needs of the business and end-users and maximise the return on mobile investments. In this guide, we provide insights into the different ways that CIOs are optimising the way they deploy, manage and procure corporate devices and connectivity and how they are re-thinking the role of BYOD in their organisations. Enabling them to dramatically reduce mobile network and device expenditure, reducing the environmental impact of IT and releasing IT resource for more strategic work. This strategic approach to mobile starts by initially taking the time to truly understand corporate mobile usage and end-user needs. This insight quickly helps CIOs to identify which solutions and services are best suited to their users and organisation, supporting them to initially ‘reduce’ the number of infrequently or un-used corporate devices and connections. From this ‘reduced’ estate it is then possible to generate further material optimisation and procurement savings, whilst also ensuring protection of corporate data and devices. This two- stage process typically delivers greater levels of cost savings than relying on procurement alone. 07 This guide looks at 5 key impact areas for CIOs to consider when developing their mobile strategy:

Gaining Visibility & Control of Mobile with Data-Driven Insights By
mapping mobile voice, SMS and mobile data usage against devices and users, it is possible to clearly visualise how employee devices are really used in large organisations. We call this process “Heat Mapping”, and it enables CIOs to better understand the different user “personas” that exist across their mobile estate. This data can then be used as a starting point for identifying different technologies, services and policies that can be considered to help reduce costs, free up IT resource, reduce IT’s carbon footprint and to improve the end-user mobile experience. Analysis across our customers indicates that users with a corporate issued smartphone with a consistently low level of traditional mobile voice usage are also more likely to own their own personal smartphone. These users also tend to use much less mobile data on their corporate SIM. By contrast, users with a corporate issued smartphone that exhibit higher levels of voice usage, also tend to be the highest users of mobile data services and more often than not, also rely on that device for both work and personal use instead of owning a personal smartphone. Gaining a clear understanding of how your employees use their corporate smartphones, is the first critical step to developing an effective mobile strategy and for generating substantial mobile network and device savings. No Voice or Data Usage Users Low Mobile Voice Users Corporate Lower - Mid Voice & Data Users Corporate Regular Voice & Data Users High Voice & Data Users 01 10

Whilst it might be expected that users with lower levels
of voice usage did so because they had switched to communicating via MS Teams or other collaboration tools (which use mobile data instead of traditional mobile minutes), the analysis instead suggests that with new working practices, these users are simply using their corporate issued mobile devices much less frequently. Furthermore, through end-user engagement surveys and by educating users on how new technologies (like MS Mobile Application Management) can provide users with secure access to corporate apps like email on their personal phone without impacting their privacy, then this group of infrequent users are often more open to using their own device for work and foregoing their corporate device. By taking the time to understand the mobile usage data in their own organisation and by engaging with end- users, CIOs can more readily identify relevant services and policies that can be combined to create a small ‘portfolio’ of device, connectivity and mobile support options that are best aligned to these user needs. Helping to reduce unnecessary device investment, improving RoI on IT budgets and improving the end-user experience compared to traditional “one size fits all” corporate mobile offerings. 12 Gaining Visibility & Control of Mobile with Data-Driven Insights

1% 1% The top The top of users commonly account
for up to 50% of all excess roaming and data charges of users regularly commonly account for up to 30% of all data usage Top 1% Top 1% 50% Excess Charges 30% Data 15% Up to of users typically no longer using their corporate issued phone at all 15% 20% The top of users are typically consuming roughly 80% of all mobile data Top 20% 80% Data 40% Up to of corporate users no longer make traditional voice calls 40% 25% Typically of actively used corporate SIMs use less than 5MB of mobile data per day Mobile Usage Insights 25%

End-User Surveys & Engagement Despite the prevalence of smartphones in
everyday society, most large organisations do not talk to new joiners about their real requirement for a corporate issued smartphone as part of the onboarding process, or discuss end-user needs when refreshing devices. As a result, it’s commonplace to see end-users walking around with two smartphones, when a small amount of end-user engagement, coupled with a well thought through BYOD policy could have potentially avoided the need for that financial investment in the first instance as well as the environmental impact that goes with providing a corporate smartphone for a proportion of those users. Coupled with the insights that can be gained from analysing mobile usage and through the “heat mapping” process described earlier, engaging with end-users via online surveys provides CIOs with first- hand, in-depth views on how employees use their corporate issued devices. These surveys can shed light on what users really think of the current mobile offering and whether under the right circumstances they would be prepared to use their own personal smartphone for work instead of requiring a corporate issued device. We are certainly not advocating a policy of BYOD for all, and whilst it is certainly not right for many users, BYOD can form an effective part of a small portfolio of mobile services and user options for nearly all businesses. And with so many users now also owning a personal smartphone and with changing working practices, a material number of users are typically open to using just their own device for both personal and business use under the right circumstances. This creates significant opportunities for CIOs to not only save money on new devices and to re-deploy that budget more effectively, but it also reduces IT carbon footprint and enables the delivery of a more tailored and improved experience for end-users. As we’ll explore in part 2 of this guide and in our more detailed companion guides, using MS Intune and Mobile Application Management (MAM), BYOD can now be achieved without the need to directly manage and enrol personal devices into MDM platforms (e.g. MS Intune) and importantly without compromising corporate data security or end-user privacy. 16 The Evolving Role of BYOD

Managing BYOD Devices & Security with Mobile Application Management Historically
many IT teams have rightly perceived BYOD devices to be of a higher risk than corporate devices when it comes to security and risk prevention. However, with a significant evolution in the way that mobile device security and data management can be implemented, it is now possible to consistently ensure corporate compliance on both BYOD and Corporate owned and managed devices with Microsoft Intune. With Mobile Application Management (MAM) capabilities, access to corporate data can be controlled at the application level using Microsoft’s compliance and conditional access policies within MS Intune. This means that BYOD users no longer need to enrol their personal device into Mobile Device Management, or to allow IT full control of their device to achieve data security, removing one of the largest barriers to BYOD adoption. With MAM, users simply download the standard Microsoft applications (e.g. Outlook or Teams) straight from the App Store and their log-in credentials and the conditional access policies set by your IT team, ensure that corporate data can only be accessed when strict conditions are met for the health of the device (for example ensuring the OS version of a device is up to date). What’s more, the Outlook email client will still enable users to maintain their own personal email, but in a totally segregated manner from their corporate email. These policies can then be further enhanced with App Protection Policies which create restrictions around the use of the app or data within the app. For example, creating a policy that allows or blocks features within the app, such as copy and paste. Additionally, MS Defender can be used to provide Mobile Threat Defence capabilities which offer enhanced conditional access policies and protect against malware (viruses), network and phishing attacks. MS Defender does however allow more control over the device to IT teams than a pure MAM deployment, and so may not be suitable for all end-user deployments. The MAM capabilities are now fully integrated into most Microsoft applications including the full MS Office Suite, Teams, Edge, SharePoint and Outlook as well as a growing range of Partner Apps including Cisco Jabber, Webex, ServiceNow and Slack. When coupled with MS Purview, which provides a comprehensive platform for the management of data loss prevention, compliance and information protection, it is now possible to enable enterprise level security and data protection on both iOS and Android BYOD devices and corporate data in a way that removes traditional personal data and privacy concerns whilst removing the associated IT overhead for BYOD MDM enrolment. 18 Enhancing MAM Microsoft Purview 02

Leveraging eSIM for Corporate & BYOD Users An eSIM is
a programmable digital SIM that is built into the hardware of many smartphones & tablets, and all iPhones since the launch of the iPhone XS and XR models in 2018. eSIM removes the need for a physical SIM slot and SIM card and most devices can support multiple eSIMs, each of which can be selected by the user depending on their location or need, to provide an alternative to their primary mobile number or data plan. eSIM is therefore an ideal solution to support both BYOD and Corporate users that would like to separate business and personal numbers but still retain the use of a single device. These users can simply add an eSIM second mobile number for either their personal or business mobile service depending on whether they are a corporate or BYOD user. For BYOD users, it is also possible to simply provide a voice & SMS eSIM for use on their personal phone. eSIM is also a very effective solution for users that need to travel internationally on business to locations not typically covered by their domestic corporate or personal SIM’s roaming plan, often generating cost savings of 90% or more on data usage. For BYOD users, a roaming data eSIM also removes the need for claiming expenses for their personal mobile usage. Alternatively, an eSIM with unlimited data could be deployed to a corporate user that regularly requires a large amount of cost- effective data, to avoid them consuming a large proportion of a shared data plan on their main corporate SIM. As a digital solution, eSIM makes it possible for IT teams to both remotely and rapidly provide different connectivity solutions to corporate and BYOD users, and to more easily address different use cases and requirements that would otherwise create excess costs or require a physical SIM swap. Furthermore, in the past changing mobile network for a large estate was a resource intensive and time-consuming process, requiring each user to swap physical SIM cards and for IT teams to manage the logistics and planning of such a change. By contrast, eSIM is based on a digital process whereby the user receives a QR code via email and simply scans the QR code to add a new connection to their smartphone. And with Apple iOS17, the QR code can now be scanned from within the device from Photos, making it quicker than ever to add an eSIM connection on the move or to change providers. 20 Simplifying Connectivity Administration 03

New users are often ideal candidates for BYOD. Offering a
corporate eSIM allows the user to separate business and personal profiles and numbers, without the need for separate business phone and SIM. Helping to save substantial amounts of money on devices and providing wider choice to users. eSIM can be used to create a fully compliant business mobile service for either a corporate or BYOD user that can include regulatory voice and SMS recording for business calls only, without recording users’ personal calls and messages. eSIM is an ideal technology for providing temporary workers and contractors with access to a corporate mobile number or for short term requirements where the business may wish to retain or redeploy numbers after use. These services can also be recorded where required. eSIM is a simple solution for users that want to be able to separate their business and work voice calls and messaging, without using two devices. Users can simply add an eSIM for either their personal or business mobile service depending on whether they are a corporate or BYOD user. Users can now convert their existing corporate mobile number into an eSIM which is also integrated to MS Teams using Teams Mobile, enabling corporate mobile and DDI calls to be answered on ether the mobile or desktop Teams App (for either corporate or BYOD users). Whilst many corporate mobile plans offer competitive rates for roaming, there remain many countries where the cost of roaming data is extremely high. In some cases, as much as £6,000 per GB! eSIMs enable access to a wide range of international mobile data services, often providing material cost savings of 90% or more. Example eSIM Use Cases 1. Business vs Personal Voice 3. MS Teams Mobile & eSIM 5. Roaming Cost Savings 2. New BYOD Users 4. Compliance & Call Recording 6. Temporary Uses & Contractors 21

Step 1 – Analysis & Strategy Step 2 – Optimise
then Negotiate Step 3 – Proactive Management We recommend analysis of mobile data and end-user surveys to help understand how employees use their phones and to help identify the types of services and support that users really need as the starting point for all mobile cost control. From a position of “insight”, it is then possible to create a small portfolio of services for both corporate and BYOD users that can best meet their needs. Helping to release budget without impacting device and data security. Removing unnecessary devices and connections and general overspending on mobile airtime creates an optimised position from which the business can then negotiate a “fit for purpose” mobile network agreement. That agreement needs to align with the long-term strategy, be flexible enough to support a reduced mobile estate and include the tariffs and tools to enable proactive ongoing management. If you’re interested in learning more about negotiating the optimum mobile contract for your organisation, please download our companion guide on mobile procurement best practices. With the mobile strategy in place and the estate fully optimised with the right fit mobile network agreement, it is then essential to put in place effective processes to keep that estate optimised on an ongoing basis. This prevents the scenario where hard-earned cost savings are simply given back to the mobile network in the form of hidden overspending, unused services and exceptional usage. Strategic Cost Management Put simply, many large organisations consistently buy more mobile devices than they really need or use. However, a lack of visibility and understanding on how employees use their devices and connections, coupled with imperfect processes for managing mobiles and challenging costs and usage, means that this material excess cost is often hidden in complex mobile billing and may go unnoticed. CIOs that can find ways to initially reduce this unnecessary investment in devices by removing infrequently or unused devices and mobile services, can materially reduce their mobile costs and mobile IT carbon footprint. For most businesses that means an initial 10-15% budget saving from removing unused devices and a further similar amount from identifying infrequent users that are happy to migrate to a BYOD model. This provides a foundation for CIOs to then further optimise costs by negotiating mobile network agreements that align with their long-term strategy and from proactive “in-life” cost, usage and inventory management. Our focus in this section is on the strategic approach to mobile cost control, addressing common overspending areas and with negotiating “fit for purpose” mobile contracts. 23 04

Mobile Network Cost & Usage Control With a renewed approach
to BYOD enabled by MAM, and with mobile costs optimised and having negotiated a new mobile agreement that’s aligned to business needs and the future strategy, most businesses are going to have seen a material reduction in their mobile costs. However, to avoid giving back these hard-fought savings, CIOs need to take a hard look at the “in-life” processes and management of mobile. Effective mobile cost control is about recognising that mobile usage and inventory is constantly changing, and that requires continuous processes and tools to be in place to keep costs optimised and in line with budgets. For most businesses that means carefully managing device and connection inventory, challenging exceptional usage, optimising tariffs and in some cases, putting in place tactical solutions like eSIM, to address usage needs that simply cannot be cost effectively met by your primary mobile provider. It also requires that CIOs take the lead in adopting more sustainable policies for issuing new devices and with re-using and recycling mobile devices when no longer needed. As a minimum, Finance and IT Teams should be analysing mobile billing data on a monthly basis to identify billing errors, exceptional costs and to track changing usage profiles that may no longer align with corporate tariffs. Relying on tariffs instead of education and other proactive management tools, typically leads to bill shock and rising costs, especially where the business does not understand the cost impact of mobile usage. International travel has increased dramatically following the relaxation of Covid travel restrictions, and with the reintroduction of EU roaming many firms are seeing roaming costs significantly increase. However, in practice typically over > 50% of all excess roaming charges are incurred by just 1-2% of users. In-month alerting and monitoring, coupled with user education and tools like eSIM are now essential to keep these costs in check. User education and well articulated policies on acceptable mobile usage with access to optional services like eSIM and roaming Mi-Fi devices to meet specific roaming and high data needs has never been more important. If your users don’t know they are breaching policies or incurring large costs with their mobile usage, they are unlikely to change behaviours. Mobile cost statements for users and cost centres are therefore an excellent tool to help educate and inform users and keep costs optimised. User needs and usage profiles can change dramatically over the term of a mobile agreement, and so IT teams need to be alert to these changes and develop a small portfolio of services that can be deployed to meet these changing requirements. For example ‘unlimited’ data plans, multi-network SIMS and roaming eSIMs can all help to dramatically reduce mobile costs and provide much greater mobile data allowances where needed on a short or long term basis. Tracking of shared data plans, identifying unused services, managing inventory and optimising tariffs is an essential aspect of mobile management. Helping to remove wastage and optimise the number of device and connections that are issued and recycled. We estimate that unmanaged mobile estates, where IT teams don’t have ongoing processes and tools to audit and optimise mobile spend on a monthly basis, typically overspend by 20% or more compared to managed ones. In month “unbilled” data usage monitoring has become an essential activity to prevent bill shock and the unplanned use of shared data plans. We have seen unmanaged individual SIMs consume over 1TB of data in a single month – an amount typically associated with the use of 500 connections. 5G and video use (like Teams) will continue to drive up costs for firms that do not carefully manage this issue. 1. Monthly Health Check & Reporting 3. Roaming Usage Management 6. User Education & Policy 2. Technology & Use Case Reviews 4. Tariff & Data Plan Optimisation 5. In-Month Data Usage Alerts Key actions to keep mobile costs optimised: 25

Sustainability in Mobile Ultimately the most sustainable action that a
CIO can take to reduce the carbon footprint of their IT services is to initially reduce unnecessary investment and demand. For mobile; as we have highlighted in this guide, that means revisiting the role of BYOD enabled by Microsoft MAM technologies to help removed infrequently and used mobile devices. The great news is that this action will also deliver tangible device cost savings, reduce demands on your IT resource and provide an improved end-user experience for employees that no longer wish to carry two phones. However, as a final element of strategically managing their mobile estates, CIOs can go a step further and look at how the business re-uses and recycles mobile devices and technology in general. Estimates are that only 20% of corporate mobile phones are effectively recycled and many corporate phones never make it through a detailed leaver’s decommissioning, certified data wipe or recycling process. This is likely to make CIOs and CISOs stop and think about the potential data loss implications; however with just some small changes and the adoption of a formal re-use and recycling process, businesses stand to release further savings and further reduce their IT carbon footprint. 28 05

Reduce Secure Re-Sale & Recycling Delivering Social Impact Reuse &
Refurbish Sustainable Packaging & Accessories Targeting Carbon Neutral By understanding mobile device usage and creating a strategy that ensures you only invest in devices that are needed will not only make a tangible impact on your carbon footprint but also lower mobile costs. The sooner unused devices are recycled and where applicable re-sold to the circular economy, the greater the residual value to be generated and the less risk there is from data loss or e-waste. If you want to make a difference to people in the poorest global regions, then consider donating your old devices to Our Solar Community Hubs project with Computer Aid & Dell Technologies. It’s easier than ever to refurbish smartphones and to re-use these within your organisation, whether that be for lost or damaged device replacement or for new starters. Consider how your business currently prepares phones for users, and the amount of single use plastics and packaging involved from accessories, screen protectors and cases. A typical phone has a carbon footprint of c.80Kg of CO2e emissions. Recycling and not replacing infrequently used phones makes a real difference as does offsetting the impact of new devices. Putting Sustainability at the Heart of Mobility 29 6 areas your Mobile Device Lifecycle Management can become more sustainable

Teaming up with Computer Aid and Dell Technologies, Utelize has
supported the creation of a simple and innovative solution that enables companies to securely gift their old working and OS supported smartphones, tablets and laptop devices. 100% of the funds raised from the re-sale of these devices to the circular economy goes directly to building solar powered digital classrooms and community hubs in some of the poorest regions of the world. Our customers have generously donated thousands of devices which we’ve securely data wiped and resold to rasie over £100,000 since the launch of the programme in November 2021 and our first joint funded Solar Hub was launched in Mankosi, South Africa in 2022. We are aiming to raise £500,000, to build the first five community hubs by the end of 2026. Changing Lives through Device Recycling 32

Your end-users have changed the way they work, and that’s
had a material impact on both their need and use of a corporate smartphone. With the latest developments in Microsoft’s mobile security and management tools coupled with eSIMs that allow two mobile numbers on one phone, there has never been a better time for CIOs and IT teams to review their mobile device strategy. The analysis of usage data from tens of thousands of corporate mobile users sheds light on these changing mobile usage patterns and makes it clear that a “one size fits all“ approach to issuing mobile phones or enforcing mandatory BYOD for all users, typically leads to excess business costs and wasted resources. Approached strategically, CIOs can generate material costs savings (often releasing 30% or more from their overall mobile network and device budgets) at a time when costs are under high levels of scrutiny. At this unique time, IT leaders also have the opportunity to take the lead on more sustainable practices by reducing unnecessary device investment and promoting greater levels of re-use and recycling of devices. And in doing so, they can not only reduce the carbon footprint of their organisations but also release IT resource, reduce costs and improve the end user experience. For most firms, a balance of BYOD and Corporate provided devices will achieve this, and when coupled with the ideas and processes outlined in this guide such a strategy can be delivered in a highly cost effective and sustainable way. Utelize would love to support you on your own mobile journey, and if you like our thinking then please do get in touch. Conclusion 34

The Managed Mobile Service with Sustainability at its Core Utelize’s
Enterprise Managed Mobile Services (MMS) team works as a direct extension of our customers’ IT teams. Helping them deliver world class support for mobile devices, network connectivity and security. Our services combine cost effective and flexible mobile network agreements, best practice advice and technical knowhow along with a proactive helpdesk and market leading mobile management portal to help ensure that your mobile costs are continuously optimised. We also offer a wide range of optional device staging, lifecycle management & recycling services to help release your IT team for more strategic work. Our unique support and commercial model means that we can support your organisation at any stage of your mobile network contract cycle, whether you’re currently in contract with a mobile network or shortly considering a renewal or market review. In fact, nearly half of our customers work with Utelize to proactively and independently manage their existing mobile network service provider and contract, avoiding the need to change providers at all. Our modular and independent services can be deployed to support any specific element of mobile management, for example mobile cost management or device staging and refresh projects, or as a complete outsourced service covering all aspects of mobile support for both corporate and BYOD users. Proactive Cost Control In-L ife Support S trategy & Project Suppor t Usage Monitoring Management Health check Management Portal Helpdesk & Sup port Sustainability Management Cost O pti m isation Device Refresh Technology & Device & Network In Month Data & Proactive Tariff Monthly M obile Inview Mobile Network & Device Device Pr eparation Recycling & SIM & Inventory & Procu rem ent Projects Security Advice Stra tegy About Us 36

Matt Atkinson Founder of Utelize ‘Our business is built on
the simple notion that organisations who truly understand how their people use technology are better positioned to make informed decisions that lead to greater productivity and more effective IT investments. In mobile, we use our data analytics tools, technical know-how and market intelligence to provide detailed insights into mobile usage profiles and user behaviours, which we use to help IT leaders to develop effective mobile strategies. Enabling them to reduce their IT carbon footprint and mobile device & network costs, whilst releasing their IT team for high-priority strategic projects.’ [email protected] | 0330 024 0444 | utelize.co.uk Unit 1, Malvern Hills Science Park, Geraldine Rd, Malvern, WR14 3SZ

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Optimize Your Mobile Strategy with SureSIM and Utelize: A Comprehensive Guide for CIOs

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Optimising Mobile: A Strategy Guide for CIOs Is your corporate

Introduction Managing BYOD Devices & Security with MAM Strategic Thinking

If you suspect that your organisation has been spending large

“One size fits all” strategies are rarely the answer There

Strategic Thinking for Mobile Network & Device Investments Understanding how

Gaining Visibility & Control of Mobile with Data-Driven Insights By

Whilst it might be expected that users with lower levels

1% 1% The top The top of users commonly account

End-User Surveys & Engagement Despite the prevalence of smartphones in

Managing BYOD Devices & Security with Mobile Application Management Historically

Leveraging eSIM for Corporate & BYOD Users An eSIM is

New users are often ideal candidates for BYOD. Offering a

Step 1 – Analysis & Strategy Step 2 – Optimise

Mobile Network Cost & Usage Control With a renewed approach

Sustainability in Mobile Ultimately the most sustainable action that a

Reduce Secure Re-Sale & Recycling Delivering Social Impact Reuse &

Teaming up with Computer Aid and Dell Technologies, Utelize has

Your end-users have changed the way they work, and that’s

The Managed Mobile Service with Sustainability at its Core Utelize’s

Matt Atkinson Founder of Utelize ‘Our business is built on