Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Matt Lerner: How I turned PayPal’s blind spot i...

Turing Fest
July 22, 2024
7

Matt Lerner: How I turned PayPal’s blind spot into $100M growth

Organisations reach a size and scale where complexity creeps in. With silos, layers and competing agendas, teams play it safe and focus on incremental tweaks, and this focus on local maxima blinds teams to bigger opportunities. Matt will tell us how you can identify and challenge the fundamental assumptions that limit the growth of your business to spot big opportunities.

Turing Fest

July 22, 2024
Tweet

More Decks by Turing Fest

Transcript

  1. July, 2024 Turing Fest Edinburgh HOW I FOUND $100M IN

    PAYPAL’S BLIND SPOT MATT LERNER, SYSTM
  2. AN OLD PAYPAL WAR STORY *All numbers are fi ctitous

    and illustrative, but directionally accurate 40% 35% 30% 25% 20% 15% 10% 5% 0% Launch Party “Oh Shit” meetings Obvious Fixes Harder Fixes Stuff that didn’t work Step Back Activation Rate Month 1 3 5 7 9 11 13 15 17 19 21 23 25 27
  3. PARETO DISTIBUTION 100% 80% 60% 40% 20% 0% 1 2

    3 4 5 6 7 8 9 10 Share of Value Decile *All numbers are fi ctitous and illustrative, but directionally accurate
  4. “It is impossible for a man to learn 
 what

    he thinks he already knows.” Epictetus 

  5. 1 Acknowledge it’s a search MINDSET CHANGE 2 Establish the

    right incentives 3 Model the behaviour