Jennifer is the co-author of When Sorry Isn’t Enough (previously published as The Five Languages of Apology with Dr. Gary Chapman). Jennifer's expertise helps leaders know how to foster trust.
Jennifer has a doctoral degree in Clinical Psychology from the University of Maryland. She presented at TEDx Greensboro and has been interviewed for Oprah Magazine. Her work has been quoted in national publications such as The New York Times, The Washington Post, and USA Today, and Discovery News.
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