Unlocking Your Event: Delivering a Guest Experience That Exceeds Expectations

Plan, Run, Close
Event prep
Tickets, sell now invite late
Paddle Raise
Communications, emails & exting
Event Run
Biddable Items
Really good item descriptions
Bid v. buy it now v. for sale
Non Biddable Items for more event fundraising
Event day & Close
Choose a device, admin app, kiosk
At event sales

Transcript

1. Unlocking Your Event Part 2 AUCTRIA Delivers a Guest Experience that Exceeds Expectations
2. Plan, Run, Close Event prep • Tickets, sell now invite late • Paddle Raise • Communications, emails & exting Event Run • Biddable Items • Really good item descriptions • Bid v. buy it now v. for sale • Non Biddable Items for more event fundraising Event day & Close • Choose a device, admin app, kiosk • At event sales Agenda:
3. for a smooth Guest experience Plan Run Close
4. Maximize your opportunities
5. Mardi Gras & Carnival
6. 🎫 Sell now, invite later
7. Manage Your Pages to Make Your Website User Friendly • Use Auctria’s Visibility Rules to hide anything you don’t need at the time to make the website clear and easy for visitors to take action
8. Bidder Reg Purchase Receipt (easy for sponsor sales, tables & guests)
9. 👥 Check In
10. Check-In | Select, Update any information Example guest e-ticket
11. Check-In
12. Shorten the check-in line, BEFORE the event, clean up the guest details in advance. At check in- view and update guest information as needed • Bidder Number, table number & linked bidders • Credit card on file • Click Check-in Bidder • An email/text will be sent with a Bidder access code, and tell your guest to click the code Shorten the Check-In Lines
13. Check-In & Access Codes for Email and Text, defaults
14. User Training→ Check-in: Basic, Advanced
15. ⌨ Bid/Sales/Donations
16. View and update bids and purchases as needed • Enter last minute Items • Maximize revenue with hot items, DUPLICATE add multiples (and exclude duplicated item from catalog)! • Sell raffle tickets, drink, wine wall • Enter winning bids • Split Bids - while entering or Checkout • Enter donations at checkout • Create Test Auction in advance to practice. The Test Auction is not linked to your real auction. Recording Transactions at the Event
17. Bidding | Sales Tab or Access the Quick Bid Entry
18. ⬆ Paddle Raise
19. Paddle Raise | In-the-room, Data entry 🔥 - Create paddle raise donation donation item. (1PR item or multiple - know your volunteers) Print bid sheets for each Paddle Raise level to capture in-room donations 👁👁Use multiple spotters and double check all entries Record the audio as a backup, just in case
20. Paddle Raise | Set-up, In-the-room, Data entry
21. Communications
22. 📧 Emails
23. Who are your guests?
24. System Emails, transactional or trigger • Update details and ticket styling for the E ticket: info about event, parking, doors opening • Outbid notification: bidding too high, (button ‘consider making a donation’) • Item won notifications: item collection information • Bidder statement: Thank you messaging, post event wrap-up • Ticket Statements: update Guests attending ➡ Communication → System Emails
25. Custom System Emails - Emerald & Diamond Licenses • Go out to anyone that is registered, use strategically • Can be sent to guests and item donors Custom emails are only available with paid licenses ➡ Communication → Custom Emails
26. From Milestones ➡ Communication → Custom Emails
27. Bidder Statement - bulk send after bids/donation entry
28. 🛒 Checkout
29. Announce From the Stage Time to Self Checkout
30. Dashboard Checkout Individual Batch
31. Split Bids at Checkout Splitting Bids • View Transactions • View the bidder that won • Click the split bid icon on the (right side) • Choose bidder to split with • Default is to split bids evenly, can override
32. User Training→ Checkout from the Dashboard
33. Admin app is FAST, you are mobile!
34. 💬 Texting
35. Texting Standard • One click set-up • Immediately available • All notifications will go out based on your settings • This is a pooled number from the Auctria side • Do not disable the registration text! This is the connection for the guest to your event. Advanced • Only for 501(c) 3 in the US • Available for all in Canada • General lead time 1-2 weeks when profile is complete Why use Advanced? • Your area code and unique phone number • Ability to send custom messages and bulk • One number, can be transferred from one event to another
36. Texting Profile, check and update
37. Maximize engagement with bids & sales
38. 🛍 Items
39. 🔥 Buy-it-Now
40. Buy-it-Now, Item Bidding Rules
41. Items as Events - Buy-it-Party, For Sale
42. Scheduled Event & Calendar
43. Biddable Items for Online Auctions ➡ Online Settings → Online Bidding
44. Items for sale at event - wine wall, raffle, jewelry pull
45. Raffle
46. 🤖 Chat GPT, Bard
47. Make AI work for you
48. Catalog Items Descriptions that entice Using AI to personalize your items Ai prompts are important. Your prompt can include: - a description of your event, - your event, - item details, - description length and the tone you desire - Continue to give it feedback and regenerate
49. Catalog Items Descriptions that Entice Prompt: BARD Crave perfectly toasted breakfast bliss? Bid on this fiery red KitchenAid 4-slice toaster (donated by toast-mastering legends Laurie & Marc)! They swear this beauty never burns, making mornings golden & delicious. Guilt-free indulgence awaits the highest bidder - all paws-itive proceeds to our shelter! ChatGPT 3.5 Toast to compassion with Laurie and Marc's gift: a fiery red 4-slice KitchenAid toaster! Start your mornings right while supporting our local animal shelter. Bid for breakfast bliss at Evening for Paws—where every slice helps our furry friends find loving homes. Let the toasting commence!
50. Examples
51. Launch 3 Zoom calls with Launch Specialist Ongoing support Training for check-in, check-out Event and website set-up Event day emergency phone support Saves you time!
52. Auctria Launch Services (per event)
53. Assist YOUR Agenda Ticket set-up Website Training Go Live Golf, Peer-to-Peer Assist 20: 20 minute Zoom Call Assist 45: 45 minute Zoom Call
54. Stay in Touch with Auctria @auctria Email: hello@auctria.com FB Group: Auction Team Talk Auctria Launch & Assist