$30 off During Our Annual Pro Sale. View Details »

4 Things I've Learned About Customer Support

Avatar for Chase Livingston Chase Livingston
December 05, 2014
Technology
0
92

4 Things I've Learned About Customer Support

Avatar for Chase Livingston

Chase Livingston

December 05, 2014
Tweet

More Decks by Chase Livingston

See All by Chase Livingston
Supercharge your WordPress Site with Jetpack
Avatar for Chase Livingston chaselivingston
0
670
How-To Manage All of Your WordPress Sites with Jetpack
Avatar for Chase Livingston chaselivingston
0
350

Other Decks in Technology

See All in Technology
100以上の新規コネクタ提供を可能にしたアーキテクチャ
Avatar for yu-kioo ooyukioo
0
250
_第4回__AIxIoTビジネス共創ラボ紹介資料_20251203.pdf
Avatar for AIxIoTビジネス共創ラボ iotcomjpadmin
0
130
Oracle Database@Google Cloud：サービス概要のご紹介
Avatar for oracle4engineer oracle4engineer
PRO
1
760
20251203_AIxIoTビジネス共創ラボ_第4回勉強会_BP山崎.pdf
Avatar for AIxIoTビジネス共創ラボ iotcomjpadmin
0
130
NIKKEI Tech Talk #41: セキュア・バイ・デザインからクラウド管理を考える
Avatar for Ryosuke Sekido sekido
PRO
0
210
日本の AI 開発と世界の潮流 / GenAI Development in Japan
Avatar for Yoshitaka Haribara hariby
1
390
AI駆動開発ライフサイクル（AI-DLC）の始め方
Avatar for ryansbcho79 ryansbcho79
0
160
アプリにAIを正しく組み込むための アーキテクチャ── 国産LLMの現実と実践
Avatar for Yasushi Taki kohju
0
220
投資戦略を量産せよ 2 - マケデコセミナー(2025/12/26)
Avatar for tomo gamella
0
300
株式会社ビザスク_AI__Engineering_Summit_Tokyo_2025_登壇資料.pdf
Avatar for VISASQ eikohashiba
1
110
フィッシュボウルのやり方 / How to do a fishbowl
Avatar for Pauli pauli
2
380
ActiveJobUpdates
Avatar for Kuniaki IGARASHI igaiga
1
310

Featured

See All Featured
Git: the NoSQL Database
Avatar for Brandon Keepers bkeepers
PRO
432
66k
Producing Creativity
Avatar for Steve Smith orderedlist
PRO
348
40k
16th Malabo Montpellier Forum Presentation
Avatar for AKADEMIYA2063 akademiya2063
PRO
0
29
Become a Pro
Avatar for Speaker Deck speakerdeck
PRO
31
5.7k
Discover your Explorer Soul
Avatar for Emna emna__ayadi
2
1k
Accessibility Awareness
Avatar for Sarah Abderemane sabderemane
0
24
Six Lessons from altMBA
Avatar for Skipper Chong Warson skipperchong
29
4.1k
Docker and Python
Avatar for Tania Allard trallard
47
3.7k
A Soul's Torment
Avatar for Nat Ma seathinner
1
2k
Helping Users Find Their Own Way: Creating Modern Search Experiences
Avatar for Dan Newman danielanewman
31
3k
WENDY [Excerpt]
Avatar for Tessa Abrams tessaabrams
8
35k
The Cult of Friendly URLs
Avatar for Andy Hume andyhume
79
6.7k

Transcript

  1. 4 Things I’ve Learned About Customer Support Chase Livingston

  2. None

  3. Be Human

  4. People are dumb

  5. Keep Everyone Involved

  6. Don’t Take it Personally

  7. Resources • http://supportops.co • https://community.uservoice.com/ • http://supportdriven.com/ • http://www.helpscout.net/blog/