Upgrade to Pro — share decks privately, control downloads, hide ads and more …

4 Things I've Learned About Customer Support

Chase Livingston
December 05, 2014
Technology
0
89

4 Things I've Learned About Customer Support

Chase Livingston

December 05, 2014
Tweet

More Decks by Chase Livingston

See All by Chase Livingston
Supercharge your WordPress Site with Jetpack
chaselivingston
0
570
How-To Manage All of Your WordPress Sites with Jetpack
chaselivingston
0
310

Other Decks in Technology

See All in Technology
20241220_S3 tablesの使い方を検証してみた
handy
3
340
第3回Snowflake女子会_LT登壇資料（合成データ）_Taro_CCCMK
tarotaro0129
0
180
フロントエンド設計にモブ設計を導入してみた / 20241212_cloudsign_TechFrontMeetup
bengo4com
0
1.9k
5分でわかるDuckDB
chanyou0311
10
3.2k
継続的にアウトカムを生み出し ビジネスにつなげる、 戦略と運営に対するタイミーのQUEST(探求)
zigorou
0
520
Microsoft Azure全冠になってみた ~アレを使い倒した者が試験を制す！？~/Obtained all Microsoft Azure certifications Those who use "that" to the full will win the exam! ?
yuj1osm
1
110
レンジャーシステムズ | 会社紹介（採用ピッチ）
rssytems
0
150
統計データで2024年の クラウド・インフラ動向を眺める
ysknsid25
2
840
スタートアップで取り組んでいるAzureとMicrosoft 365のセキュリティ対策/How to Improve Azure and Microsoft 365 Security at Startup
yuj1osm
0
210
watsonx.ai Dojo #5 ファインチューニングとInstructLAB
oniak3ibm
PRO
0
160
Turing × atmaCup #18 - 1st Place Solution
hakubishin3
0
470
GitHub Copilot のテクニック集/GitHub Copilot Techniques
rayuron
24
11k

Featured

See All Featured
Performance Is Good for Brains [We Love Speed 2024]
tammyeverts
6
510
The World Runs on Bad Software
bkeepers
PRO
65
11k
GitHub's CSS Performance
jonrohan
1030
460k
The Myth of the Modular Monolith - Day 2 Keynote - Rails World 2024
eileencodes
17
2.3k
The Art of Delivering Value - GDevCon NA Keynote
reverentgeek
8
1.2k
The Language of Interfaces
destraynor
154
24k
The Illustrated Children's Guide to Kubernetes
chrisshort
48
48k
[Rails World 2023 - Day 1 Closing Keynote] - The Magic of Rails
eileencodes
33
1.9k
Imperfection Machines: The Place of Print at Facebook
scottboms
266
13k
How to train your dragon (web standard)
notwaldorf
88
5.7k
Distributed Sagas: A Protocol for Coordinating Microservices
caitiem20
330
21k
Six Lessons from altMBA
skipperchong
27
3.5k

Transcript

  1. 4 Things I’ve Learned About Customer Support Chase Livingston

  2. None

  3. Be Human

  4. People are dumb

  5. Keep Everyone Involved

  6. Don’t Take it Personally

  7. Resources • http://supportops.co • https://community.uservoice.com/ • http://supportdriven.com/ • http://www.helpscout.net/blog/