Upgrade to Pro — share decks privately, control downloads, hide ads and more …

4 Things I've Learned About Customer Support

Avatar for Chase Livingston Chase Livingston
December 05, 2014
Technology
0
91

4 Things I've Learned About Customer Support

Avatar for Chase Livingston

Chase Livingston

December 05, 2014
Tweet

More Decks by Chase Livingston

See All by Chase Livingston
Supercharge your WordPress Site with Jetpack
Avatar for Chase Livingston chaselivingston
0
610
How-To Manage All of Your WordPress Sites with Jetpack
Avatar for Chase Livingston chaselivingston
0
330

Other Decks in Technology

See All in Technology
脅威をモデリングしてMCPのセキュリティ対策を考えよう
Avatar for GMO Flatt Security flatt_security
4
1.6k
In Praise of "Normal" Engineers (LDX3)
Avatar for Charity Majors charity
2
850
Securing your Lambda 101
Avatar for Ilia chillzprezi
0
260
AWS全冠したので振りかえってみる
Avatar for tajimon tajimon
0
140
評価の納得感を2段階高める「構造化フィードバック」
Avatar for あろえ aloerina
1
160
「規約、知識、オペレーション」から考える中規模以上の開発組織のCursorルールの 考え方・育て方 / Cursor Rules for Coding Styles, Domain Knowledges and Operations
Avatar for YuitoSato yuitosato
6
1.6k
本部長の代わりに提案書レビュー！ KDDI営業が毎日使うAIエージェント「A-BOSS」開発秘話
Avatar for みのるん minorun365
PRO
14
1.7k
宇宙パトロール ルル子から考える LT設計のコツ
Avatar for モブエンジニア masakiokuda
2
100
比起獨自升級 我更喜歡 DevOps 文化 <3
Avatar for LINE Developers Taiwan line_developers_tw
PRO
0
150
自分を理解するAI時代の準備 〜マイプロフィールMCPの実装〜
Avatar for edo edo_m18
0
110
Rubyで作る論理回路シミュレータの設計の話 - Kashiwa.rb #12
Avatar for Koji NAKAMURA kozy4324
1
240
名刺メーカーDevグループ 紹介資料
Avatar for Sansan, Inc. sansan33
PRO
0
770

Featured

See All Featured
Exploring the Power of Turbo Streams & Action Cable | RailsConf2023
Avatar for Kevin Liebholz kevinliebholz
32
5.9k
Building Better People: How to give real-time feedback that sticks.
Avatar for Will Jessup wjessup
367
19k
"I'm Feeling Lucky" - Building Great Search Experiences for Today's Users (#IAC19)
Avatar for Dan Newman danielanewman
228
22k
What's in a price? How to price your products and services
Avatar for Michael Herold michaelherold
245
12k
The Myth of the Modular Monolith - Day 2 Keynote - Rails World 2024
Avatar for Eileen M. Uchitelle eileencodes
26
2.8k
Automating Front-end Workflow
Avatar for Addy Osmani addyosmani
1370
200k
Gamification - CAS2011
Avatar for David Bonilla davidbonilla
81
5.3k
Testing 201, or: Great Expectations
Avatar for Joseph Mastey jmmastey
42
7.5k
Why You Should Never Use an ORM
Avatar for John Nunemaker jnunemaker
PRO
56
9.4k
Music & Morning Musume
Avatar for Bryan Veloso bryan
46
6.6k
Chrome DevTools: State of the Union 2024 - Debugging React & Beyond
Avatar for Addy Osmani addyosmani
6
690
Designing Dashboards & Data Visualisations in Web Apps
Avatar for Des Traynor destraynor
231
53k

Transcript

  1. 4 Things I’ve Learned About Customer Support Chase Livingston

  2. None

  3. Be Human

  4. People are dumb

  5. Keep Everyone Involved

  6. Don’t Take it Personally

  7. Resources • http://supportops.co • https://community.uservoice.com/ • http://supportdriven.com/ • http://www.helpscout.net/blog/