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NELA and the chatbots
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Christoph Rumpel
February 24, 2017
Programming
0
120
NELA and the chatbots
This is a little story about me, the company I work for and our first chatbot NELA.
Christoph Rumpel
February 24, 2017
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Transcript
Hello Humans :)
NELA AND THE CHATBOTS
Christoph Rumpel Developer @christophrumpel
None
None
ONCE UPON A TIME THERE WAS A HYPE...
None
FACEBOOK MESSENGER 1 BIL. Whatasapp 1 BIL. Wechat 700 MIL.
Skype 300 MIL. Telegram 170 MIL.
Information Overload - Users have troubles finding the information they
are looking for.
LIECHTENECKER
Stay up to date Try new stuff ourselves Be prepared
for our partners WHY IT MATTERS TO US
We need to build a chatbot ourselves.
NELA WAS BORN
None
None
PHP7 MySQL Laravel Laravel Valet Wit.ai STACK
FACEBOOK MESSAGE App ANALYZER
THE NUMBERS
NUMBERS ?
NUMBERS Users Overall users count 30,206 Games Overall played games
count 39,930 Words added User added words 9,252 Feedback User given Feedback 397
PROBLEMS
Hello resources?
Debugging WTF!?!?
It is all about the text baby!
LEARNINGS
Start small think big.
User tests are much more important.
Do not try to solve all the problems.
Nobody cares about AI when the service works.
And again text, text and text.
BENEFITS
No installation Costs Deeper relationship 24 / 7 Automation Be
where your users are Natural language UX
WHEN I SEE CHATBOTS I SEE A CHANCE TO GIVE
THE USER A BETTER EXPERIENCE “ „ ME
User
THANKS ;)
QUESTIONS? @christophrumpel
THANKS AGAIN ;) @christophrumpel