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NELA and the chatbots

Avatar for Christoph Rumpel Christoph Rumpel
February 24, 2017
Programming
0
130

NELA and the chatbots

This is a little story about me, the company I work for and our first chatbot NELA.

Avatar for Christoph Rumpel

Christoph Rumpel

February 24, 2017
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Transcript

  1. Hello Humans :)

  2. NELA AND THE CHATBOTS

  3. Christoph Rumpel Developer @christophrumpel

  4. None
  5. None

  6. ONCE UPON A TIME THERE WAS A HYPE...

  7. None

  8. FACEBOOK MESSENGER 1 BIL. Whatasapp 1 BIL. Wechat 700 MIL.

    Skype 300 MIL. Telegram 170 MIL.

  9. Information Overload - Users have troubles finding the information they

    are looking for.

  10. LIECHTENECKER

  11. Stay up to date Try new stuff ourselves Be prepared

    for our partners WHY IT MATTERS TO US

  12. We need to build a chatbot ourselves.

  13. NELA WAS BORN

  14. None
  15. None

  16. PHP7 MySQL Laravel Laravel Valet Wit.ai STACK

  17. FACEBOOK MESSAGE App ANALYZER

  18. THE NUMBERS

  19. NUMBERS ?

  20. NUMBERS Users Overall users count 30,206 Games Overall played games

    count 39,930 Words added User added words 9,252 Feedback User given Feedback 397

  21. PROBLEMS

  22. Hello resources?

  23. Debugging WTF!?!?

  24. It is all about the text baby!

  25. LEARNINGS

  26. Start small think big.

  27. User tests are much more important.

  28. Do not try to solve all the problems.

  29. Nobody cares about AI when the service works.

  30. And again text, text and text.

  31. BENEFITS

  32. No installation Costs Deeper relationship 24 / 7 Automation Be

    where your users are Natural language UX

  33. WHEN I SEE CHATBOTS I SEE A CHANCE TO GIVE

    THE USER A BETTER EXPERIENCE “ „ ME

  34. User

  35. THANKS ;)

  36. QUESTIONS? @christophrumpel

  37. THANKS AGAIN ;) @christophrumpel