NELA and the chatbots

This is a little story about me, the company I work for and our first chatbot NELA.

Transcript

1. Hello Humans :)
2. NELA AND THE CHATBOTS
3. Christoph Rumpel Developer @christophrumpel
6. ONCE UPON A TIME THERE WAS A HYPE...
8. FACEBOOK MESSENGER 1 BIL. Whatasapp 1 BIL. Wechat 700 MIL. Skype 300 MIL. Telegram 170 MIL.
9. Information Overload - Users have troubles finding the information they are looking for.
10. LIECHTENECKER
11. Stay up to date Try new stuff ourselves Be prepared for our partners WHY IT MATTERS TO US
12. We need to build a chatbot ourselves.
13. NELA WAS BORN
16. PHP7 MySQL Laravel Laravel Valet Wit.ai STACK
17. FACEBOOK MESSAGE App ANALYZER
18. THE NUMBERS
19. NUMBERS ?
20. NUMBERS Users Overall users count 30,206 Games Overall played games count 39,930 Words added User added words 9,252 Feedback User given Feedback 397
21. PROBLEMS
22. Hello resources?
23. Debugging WTF!?!?
24. It is all about the text baby!
25. LEARNINGS
26. Start small think big.
27. User tests are much more important.
28. Do not try to solve all the problems.
29. Nobody cares about AI when the service works.
30. And again text, text and text.
31. BENEFITS
32. No installation Costs Deeper relationship 24 / 7 Automation Be where your users are Natural language UX
33. WHEN I SEE CHATBOTS I SEE A CHANCE TO GIVE THE USER A BETTER EXPERIENCE “ „ ME
34. User
35. THANKS ;)
36. QUESTIONS? @christophrumpel
37. THANKS AGAIN ;) @christophrumpel