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Mentorship Training

Exactpro
August 26, 2022
17

Mentorship Training

What does it mean to be a mentor? Why is receiving feedback so important? How to direct your mentees towards effective solutions?

As part of our recent Mentorship Training, we discussed the guiding principles of successful mentoring including the importance of creating a positive and resilient atmosphere in the workplace, as well as receiving feedback from mentees and driving positive results through teamwork.

Exactpro

August 26, 2022
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  1. 1 BUILD SOFTWARE TO TEST SOFTWARE
    Mentorship Training

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  2. 2 BUILD SOFTWARE TO TEST SOFTWARE
    Build Software to Test Software
    exactpro.com
    Chapter I : Key aspects of mentorship
    Chapter II : Exactpro Practices to implement

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  3. 3 BUILD SOFTWARE TO TEST SOFTWARE
    3 BUILD SOFTWARE TO TEST SOFTWARE
    What it means to be a Mentor?

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  4. 4 BUILD SOFTWARE TO TEST SOFTWARE
    4 BUILD SOFTWARE TO TEST SOFTWARE
    Key components of Mentorship Mindset
    Life-learners
    Be
    Caring
    Be
    Approachable
    Use ‘Ask
    questions’
    attitude
    Encourage
    desired
    behavior
    Be
    Respectful to
    differences
    ?

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  5. 5 BUILD SOFTWARE TO TEST SOFTWARE
    5 BUILD SOFTWARE TO TEST SOFTWARE
    Life-learners
    To develop your mentoring skill first you
    should seek feedback, then use self -
    awareness to see what worked and what
    didn’t in the mentorship, if you made a
    mistake, where you made it, and what
    you should change.
    The above-mentioned process will help
    you to see the overall picture of your
    taken actions and made decisions.
    ● Seek feedback
    ● Be self-aware and analyze things to see what worked and what
    didn’t in the mentorship, if you made a mistake, where you
    made it, and what you should change
    ● Work on your weaknesses and know your strengths

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  6. 6 BUILD SOFTWARE TO TEST SOFTWARE
    6 BUILD SOFTWARE TO TEST SOFTWARE
    Caring
    When you, as a mentor, decide or are
    asked to invest your time and effort in
    mentees learning and development first
    and foremost you should care about the
    outcomes of your effort, investing time
    and your mentees' professional
    development to get effective results.
    Caring about your mentees’ results means
    tracking their progress.
    If the progress is tracked and evaluated,
    you can easily see what exactly should be
    changed to achieve the required results.
    This information is not only helpful for
    understanding where you are against the
    target level but also for analyzing your own
    results as a mentor.
    ● Invest time wisely
    ● Care about the outcomes
    ● Analyse the results of mentee
    ● Analyse your own results of mentorship
    Newcomer Tracker

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  7. 7 BUILD SOFTWARE TO TEST SOFTWARE
    7 BUILD SOFTWARE TO TEST SOFTWARE
    Encourage desired behavior
    Mentees aren’t aware of what is required from
    them or what behaviour will help them to
    develop faster.
    So as a mentor, it’s your responsibility to
    encourage the right attitude and communicate
    to your mentees what we expect from them.
    At Exactpro we expect from mentees a good
    level of the following skills (Newcomer
    Performance Evaluation Guide):
    ● Information getting skills
    ● Feedback handling skills
    ● Motivation
    ● Meeting deadlines
    ● Learnability
    ● Interaction with a team
    ● Communicate what you expect
    ● Make sure that they know what it means in practice
    ● Give timely feedback
    ● Acknowledge your mentees progress

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  8. 8 BUILD SOFTWARE TO TEST SOFTWARE
    8 BUILD SOFTWARE TO TEST SOFTWARE
    Approachable
    As a mentor, you should be
    available/approachable to your mentees, but
    when you don't have enough time to support
    them and there are more urgent things
    related to the project then you should find
    someone who can replace you so that the
    mentee doesn't feel lost or that you left
    him/her alone in this process without any
    support.
    You, as a mentor, know the best when you
    have a free time slot and when you can take
    time for your mentees. So, use those slots
    for catch-ups with your mentee.
    ● You should be available to your mentees
    ● In cases when you don’t have enough time to support them find a
    person who can replace you
    ● Schedule regular catch-ups and use them to get insights about
    your mentee's progress and raise new topics/tasks
    ● Make them feel comfortable around you

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  9. 9 BUILD SOFTWARE TO TEST SOFTWARE
    9 BUILD SOFTWARE TO TEST SOFTWARE
    ‘Ask questions’ attitude
    In mentorship one of the important
    things is not to be biased and not to
    make assumptions based only on one
    aspect of the information.
    As a mentor, you should ask questions to
    better understand your mentees and the
    situation to find the right solution.
    You should find the real reason for your
    mentee's behavior, that's why it's
    important to be aware of your mentee’s
    environmental and situational changes,
    to probe and get more insights (a small
    test 1, test 2 in awareness).
    ● To better understand your mentees
    ● Not to make assumptions based only on one aspect of the
    information
    ● Find the real reason behind your mentee’s behavior

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  10. 10 BUILD SOFTWARE TO TEST SOFTWARE
    10 BUILD SOFTWARE TO TEST SOFTWARE
    Respectful to differences
    During the mentorship, you will meet
    mentees that will be different from each
    other, some of them will learn quickly, some
    of them slowly.
    As a mentor, you will encounter cases where
    your mentees have different progress and
    attitude towards the work they do.
    That's why it's important to have an
    individual approach to your mentees, find
    out what helps them or gets in the way
    during their learning process.
    ● Respect your mentees despite differences
    ● Be patient with them and listen carefully to them
    ● Use an individual approach in their learning and
    development process

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    11 BUILD SOFTWARE TO TEST SOFTWARE
    Understand where your mentee
    is when you start mentoring, not
    where you think they should be
    Create a Conversational Safety Space
    Create a positive and resilient
    relationship with your mentee
    Take intentional steps during
    the mentorship
    Drive risk taking for new behaviours
    05
    01
    02 03
    04
    The Five Guiding Principles Of Successful Mentors

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    12 BUILD SOFTWARE TO TEST SOFTWARE
    I Principal - Understand where your mentee is when you start mentoring, not
    where you think they should be
    ● Skills: Learn about your mentees' skills to have a clear idea what is a starting point of their learning and
    development process
    ● Expectations: Find out your mentees' expectations towards you, as a mentor, and mentorship
    ● Attitude: Find out what their attitude toward challenges and obstacles is

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  13. 13 BUILD SOFTWARE TO TEST SOFTWARE
    13 BUILD SOFTWARE TO TEST SOFTWARE
    II Principal - Create a Conversational Safety Space
    ● The attitude you have towards your team members and the environment that you have in
    your team determine if there is a possibility for a safe space to be created
    ● Your mentees are watching, observing, looking for examples, and making decisions based on
    that
    ● Safety space is fragile and it can be easily broken and damaged
    ● In this space you don’t judge them when they express themselves
    Safety space is when your mentees share their ideas and opinions with you. They recognize their mistakes
    and weaknesses without the fear that they will be judged by you, as a mentor.

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    III Principal - Create a positive and resilient relationship with your mentee
    The quality of the relationship is the primary tool for the mentoring process. A real test comes when there are
    differences, and you do not like their approach or attitude, or they don’t like yours.
    So, the question is:
    “What do we need to do to build a positive and resilient relationship with our mentees?”
    The answer is:
    We need to:
    ● Drive positive results through teamwork
    ● Decrease fear of feedback
    ● Encourage and inspire ownership

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    Drive positive results through teamwork
    Mentorship isn't a one-way relationship, it is built by
    both sides - a mentor and a mentee. You are the one
    body of this relationship, so teamwork plays an
    important role.
    You should build mentorship upon listening attentively
    to each other and accepting each other's opinions,
    building trust and mutual respect, and transparency.
    Though you are both participants of the relationship,
    you, as a mentor, have the lead in observing how the
    relationship is going and taking steps to ensure its
    vitality.
    So, observe what is going on in the dynamics of your
    mentorship, initiate check-ins to discuss how your
    process is going, welcome feedback from your mentee,
    and offer yours.
    ● Mentorship is built by a mentor and a mentee, that’s
    why team working is important
    ● It’s important to listen attentively to each other,
    accept and respect each other’s opinions and build
    trust
    ● As a mentor, you can take the first steps to ensure
    the vitality of mentorship relationship

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  16. 16 BUILD SOFTWARE TO TEST SOFTWARE
    16 BUILD SOFTWARE TO TEST SOFTWARE
    Decrease Fear of Feedback
    NeuroLeadership institute representatives (David Rock
    & Beth Jones) research found out that feedback about
    performance, in particular, tends to activate the brain’s
    primary threat network, which produces a feeling that
    we can compare to physical pain.
    Since giving or receiving feedback can be painful and
    human beings naturally seek to avoid pain, we often
    react defensively. Defensiveness can take the form of
    denial, rejection or “counter-attack”. Defensiveness
    can suppress/block self-awareness.
    Self-awareness, that helps us to see what our
    strengths and weaknesses are, what we did wrong,
    where we made a mistake, what we need to change.
    So the question is - What do we need to do to
    decrease the fear of feedback?
    ● Scientists found out that feedback about
    performance produces a feeling that we can
    compare to physical pain
    ● As human beings naturally we seek to avoid pain
    and we often react defensively
    ● Defensiveness can block self-awareness, which
    helps us to see what our strengths and weaknesses
    are

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    17 BUILD SOFTWARE TO TEST SOFTWARE
    What do we need to do to decrease the fear of
    feedback?
    ● Acknowledge the potential discomfort of the situation
    ● Express your opinion, thoughts, facts and feelings appropriately
    For example:
    I version: “You are bad at strategic thinking”
    II Version: “There are several major issues that you overlooked in your analysis, and they are …”
    ● To provide motivation, discuss the likely consequences of continuing or changing actions
    For example: If you work on and improve your communication skills with the team members, and use
    others' opinions as a tool to see new perspectives, you will be able to get more on-hand information
    about the subject, or issue and solve it. Otherwise, you won't have all the details about the subject and it
    will be hard to solve the issue.
    ● Acknowledge emotional responses and keep the communication goal-oriented

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    Encourage & Inspire Ownership
    When you explain everything in detail to your mentees about what and how they need to do to overcome
    obstacles, you think that you did a great job, but unexpectedly the mentees aren’t able to put that into action.
    So, the question is “What went wrong?”
    You took the opportunity of ownership of the solution from your mentees.
    So, what do we need to do?
    We need to find a balance between offering support and enabling mentees to do things by themselves.
    How can we do that?
    By asking questions.

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    Ask Questions so the mentees will be able to see the tasks, obstacles in a
    new perspective and direct them toward solutions
    I Question: What do you see in the
    picture?
    II Questions: What else can you
    see?

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    20 BUILD SOFTWARE TO TEST SOFTWARE
    You, as a mentor, ask your mentees questions to
    ● Initiate exploration
    For example: What is the current situation? What factors are impacting the situation? How do they affect
    the situation? What are the implications? Why should you make a change?
    ● Facilitate learning
    For example: What do we know? Are there any facts or assumptions? What else do we need to know? What
    could be different? What might be done? What are then realistic goals?
    ● Guide planning
    For example: What are the desired outcomes? How will goals be achieved? What actions are needed? What
    might be the consequences? What resources are needed? How will progress be monitored? When will action
    begin?
    ● Support implementation
    For example: How is it going? Are adjustments needed? If yes, what adjustments are needed? Which expected
    outcomes are being produced? Are there unexpected outcomes? What would be done differently next time?

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    IV Principal - Drive risk taking for new behaviours
    In the mentorship first you create a safe environment for your mentees only to push them to take risks and to put new
    behaviors into real-time action. Yet, it is the very safety of you being in the wings that allows your mentee to boldly
    take new and uncomfortable behaviors.
    For example:
    ● The time period that we give mentees to learn and develop is "Safe environment"
    ● In this "Safe Environment," you, as a mentor, direct them and push them to take risks and put new behavior
    into real-time action
    ● As a mentor, you use mishaps as a key element of the development process

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    V Principal - Take intentional steps during the mentorship
    Successful results are achieved through intentional actions, so during the mentorship process:
    ● Be clear on the results you should achieve
    ● Plan actions
    ● Be clear about what you should do to achieve them
    ● Keep an eye on the process

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  23. 23 BUILD SOFTWARE TO TEST SOFTWARE
    Thank You!

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