BP- Mod1 - Business Etiquette

Transcript

1. Business Essentials Business Etiquette
2. Business Etiquette In recent years, companies large and small have embraced a more laid-back startup culture. Cubicles have been knocked down and replaced with open floor plans. Office furniture can be anything from bean bag chairs and nap pods to foosball tables and arcade games. Suits and ties have been discarded for T-shirts and jeans. Remote work is getting more and more popular. As times change, so do social norms for personal and professional behavior, but that doesn't mean basic etiquette doesn't matter. Performance and quality are important, too, of course, but not exclusively. We sometimes forget that business is about people.
3. Business Etiquette In recent years, companies large and small have embraced a more laid-back startup culture. Cubicles have been knocked down and replaced with open floor plans. Office furniture can be anything from bean bag chairs and nap pods to foosball tables and arcade games. Suits and ties have been discarded for T-shirts and jeans. Remote work is getting more and more popular. As times change, so do social norms for personal and professional behavior, but that doesn't mean basic etiquette doesn't matter. Performance and quality are important, too, of course, but not exclusively. We sometimes forget that business is about people. There is no shortage of competent and reliable people in the business world and manners can make the difference
4. Names are one of the first pieces of information that we learn about someone. It is how people recognize and address you. When you tell others your name, include your last name. This is especially important if you have a common first name like Ashley or John. Greeting the people that you come in contact with isn’t only polite but it establishes rapport. You never know who the people that you greeted could be, so it is important to greet everyone with the same degree of kindness. A simple “Hi, how are you?” or even a smile and nod is enough. However, adding more could make them remember you and view you as friendly and pleasant. A handshake is still the professional standard. Not only does this simple gesture demonstrate that you’re polite, confident and approachable, it also sets the tone for any potential future professional relationship. 2. Greet everyone 1. Pay attention to names
5. Names are one of the first pieces of information that we learn about someone. It is how people recognize and address you. When you tell others your name, include your last name. This is especially important if you have a common first name like Ashley or John. Greeting the people that you come in contact with isn’t only polite but it establishes rapport. You never know who the people that you greeted could be, so it is important to greet everyone with the same degree of kindness. A simple “Hi, how are you?” or even a smile and nod is enough. However, adding more could make them remember you and view you as friendly and pleasant. A handshake is still the professional standard. Not only does this simple gesture demonstrate that you’re polite, confident and approachable, it also sets the tone for any potential future professional relationship. 2. Greet everyone 1. Pay attention to names 3. Speak kindly of others Taking care to greet your co-workers and remembering to say “please” and “thank you” make a tremendous difference in the way they perceive you. Your good manners show that you acknowledge those around you and are considerate of their presence. When someone else is speaking, it is important to nod or smile. This shows that you are engaged and actively listening. It tells them that you care about what they say and value their thoughts. 4. Give cues that you are paying attention
6. While we’re on the subject of communication, always check your e-mails for spelling and grammar errors. Since the advent of spell check, there is no excuse for typos. Also, do a quick read to make sure the meaning and tone are what you wish to convey. And no smileys, please. It’s disrespectful to assume that you have the right to interrupt other people’s work. Knock on the door or say hello if it’s open and ask if it’s a good time to talk. If the discussion is going to take more than a few minutes, it’s a good idea to call or e-mail and schedule a good time for both of you. 6. Don’t walk into someone’s office unannounced 5. Double check before you hit send
7. While we’re on the subject of communication, always check your e-mails for spelling and grammar errors. Since the advent of spell check, there is no excuse for typos. Also, do a quick read to make sure the meaning and tone are what you wish to convey. And no smileys, please. It’s disrespectful to assume that you have the right to interrupt other people’s work. Knock on the door or say hello if it’s open and ask if it’s a good time to talk. If the discussion is going to take more than a few minutes, it’s a good idea to call or e-mail and schedule a good time for both of you. 6. Don’t walk into someone’s office unannounced 5. Double check before you hit send 7. Avoid the “big two” We have blurred many of the personal and professional lines, but politics and religion are still off-limits. These topics are highly charged minefields for a professional atmosphere. Leave them at the office door. Gossip and eavesdropping are childish behaviors that have no place in the workplace. If you hear a rumor about someone in the workplace, do not pass it on. People don’t always know or remember who starts a rumor, but they always remember who spreads it. If you walk into an area, and it seems your co-workers don't know you are there, make sure to greet them politely to remove any chance that you accidentally eavesdrop on their conversation. 8. Avoid Gossip and Eavesdropping
8. In the Western world, a handshake is still the typical greeting. Say hello with a firm but quick handshake. This handshake is the extent of how much you should ever touch a co-worker – when it doubt, just don’t touch. Hugs or other types of affection that you share with friends and family are out of place in the workplace. Sometimes you can tell people do not remember your name or position. Introduce or reintroduce yourself quickly if that seems to be the case. If you are with a co-worker who is new, take the time to introduce him to others. It helps to have a friendly person make you feel comfortable in the office. 10. Introduce yourself and others 9. Watch your body language
9. In the Western world, a handshake is still the typical greeting. Say hello with a firm but quick handshake. This handshake is the extent of how much you should ever touch a co-worker – when it doubt, just don’t touch. Hugs or other types of affection that you share with friends and family are out of place in the workplace. Sometimes you can tell people do not remember your name or position. Introduce or reintroduce yourself quickly if that seems to be the case. If you are with a co-worker who is new, take the time to introduce him to others. It helps to have a friendly person make you feel comfortable in the office. 10. Introduce yourself and others 9. Watch your body language 11. Consume food and drinks correctly If you attend an after-hours work event, do not drink too much alcohol. When at work, take care not to bring particularly malodorous foods that everyone in the office can't help but smell. Don't make noises during or after you eat; no one wants to hear that. Dress codes have become much more relaxed in recent decades. However, just because there is no rule that says you can’t show up for work in a hoodie, sweatpants and flip flops, it doesn’t mean that you should. A desk cluttered with old coffee cups, piles of paper and more Post-It notes than free space, will distract you and annoy others. 12. Dress appropriately and keep your workspace neat